The J.M. Smucker Co.

Full-stack Engineer

• Lead the plant Capital Projects Delivery Process and execute initiatives to drive our Company strategy
• Ensure all phases are followed and executed timely and efficiently
• Strong focus on continuous improvement mindset into sustainable practices
• Drive cost effective resolutions across multidisciplinary teams to help maintain/grow our profit margins
• Write project charters and funding requests
• Ensure all phases of the Capital Project Delivery process such as Front-End Engineering and Start Up Management are followed, partnering with engineering firms where applicable
• Lead the development of project cost estimates and manage projects to meet the estimates 80% of the time
• Develop and manage project schedules to meet project objectives 95% of the time; this includes coordinating and monitoring schedule updates in conjunction with engineering, operations, and construction resources
• Establish project practices and procedures including ones related to safety, quality, cost, and schedule
• Manage project changes and the decision-making process
• Drive resolution of key technical issues within the team; ensure all Smucker engineering and code requirements are met
• Understand the key project support systems like Marketplace and Spotfire and is able to utilize these to stay on track and move the project forward
• Clearly communicate project status, outages and watchouts as the primary link between the project team and upper management
• Understand key roles of Smucker employees and contractors and can mesh the two for a seamless project execution
• Lead a multidisciplinary team of engineers, operation leaders, and technicians to successfully execute a project
• Work with operations and product development to determine internal customer needs
• Provide technical support to Project Managers in the areas of project controls, budget, and accounting systems
• Ensure that projects are documented in accordance with good engineering practices
• Help coach and develop Operational Process Engineers

Lead Engineer, Technical Services

Supply Chain

• Design, build and support data interfaces and other technical functions that power Customer Logistics applications (Order Management and Accounts Receivable)
• Deliver programming solutions as an individual contributor, factoring supportability and balancing cost versus benefit
• Lead technical activities for smaller projects and provide input to work plans and estimates
• Author technical specifications and may own full solution design for smaller projects
• Follow documented standards for development, code promotion, and change management
• Instruct junior resources as appropriate
• Own design, construction and execution of technical solution testing including unit, integration and performance tests
• Independently troubleshoot and resolve defects and participate in mock cutover exercises
• Provide troubleshooting and fixes for complex issues, drive root cause analysis and prioritization
• Follow defined support paths and incident management processes to meet SLAs and develop SOPs/knowledge base for technical support plans
• Execute activities to support ongoing maintenance and periodic releases of software
• Contribute to standardized code solutions, automation opportunities and learn/apply modern cloud-based IT concepts

Senior Developer, IS Supply Chain

Manager

• Lead maintenance resources and establish priorities
• Support operating departments’ Technical Leaders, Maintenance Leaders, Planners and Technicians
• Develop team technical acumen and Progressive Maintenance tool use
• Prioritize work effectively through use of a CMMS
• Lead plant facilities team ensuring reliable operations of infrastructure, utilities, buildings & grounds
• Lead maintenance storeroom team
• Manage maintenance shop staffing, skills and equipment
• Lead Site Progressive Maintenance (PM) Pillar and collaborate with corporate PM Pillar Team
• Establish and track KPIs for safety, quality, and efficiency
• Work with Plant Engineer on 5-year Capital Expenditure strategy to upgrade and maintain plant facilities and equipment
• Support HPO vision and work system

Technical Manager

Field Engineer

• Lead the equipment service business for corporations in MA area
• Obtain expert knowledge from training teams to learn the ins and outs of coffee machinery and equipment
• Provide best-in-class customer service to maximize customer satisfaction and retention
• Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests
• Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed
• Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities
• Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving
• Be available for on-call duties as required by rotational program

Field Service Technician, Coffee E&S

Business Operations

• Lead process assessments with cross-functional business partners to identify improvement opportunities
• Build relationships across the enterprise to enable cooperative achievement of business objectives
• Define high-level problems, determine scope, and ensure alignment to strategic objectives
• Build business cases based on quantified estimates of improved value and reduced costs
• Utilize process improvement tools to identify opportunities and recommend solutions
• Partner with business teams, Robotic Process Automation team, Information Systems partners, HR, and other critical partners to develop executable solutions
• Prioritize project work to focus on most impactful opportunities
• Input to execution strategy including resourcing and timing
• Define business requirements and translate business needs into Functional Design
• Create deliverables such as business process flows, business cases, technical business requirements, statistical process control charts, key learnings, and project plans
• Act as a champion to ensure delivered solutions meet the functional design and ensure testing efforts on complex technical projects
• Ensure stakeholder engagement during all project phases and continually learn and evaluate new tools, processes, and approaches to improve team capabilities

Process Engineer, Business Process Improvement

Human Resources

• Serves as Center of Excellence (COE) for all Labor and Employee Relations supporting Operations/DC field teams
• Leads all labor relations activities across the organization, accountable for developing and executing strategies to support business and financial objectives
• Provides expert guidance and strategic direction on contract negotiations, grievance handling, arbitration, effects bargaining, NLRB compliance, and NLRB charge resolution
• Cultivates and maintains collaborative relationships with local and International Union Representatives and Operations leaders
• Manages 3rd party contractor as chief negotiator and directs outside labor counsel on Labor Matters including arbitrations/ULP’s
• Oversees Employee Relations activities across Operations and DC locations; leads investigations from Company Integrity Portal
• Leads a team of Employee and Labor Relations Managers and a team lead; contributes to ER/LR leadership strategy
• Partners with Director of Employee Relations; supports project work including M&A, pay practices, policy review, benefit changes

Director, Labor Relations

Sales

• Delivering Key Performance Indicators (KPI’s), focused on delivering sales revenue and market share targets for the Convenience Channel
• Directing a broker team and managing convenience chains, independents and distributors within assigned market
• Deliver growth targets for all defined J.M. Smucker product categories
• Create and execute defined annual customer business plans with specific growth objectives
• Contract development, negotiation, and management for renewals of current business and new business
• Plan and execute quarterly business reviews with assigned accounts
• Manage promotional activities to insure effective execution of sales plans
• Maintain existing business (retention) and develop new business (acquisition)
• Travel approx 60% of time (2 nights/week) for face to face customer and broker relationships
• Manage Trade and departmental spend budgets and P&L/margin targets
• Cross-functional collaboration with Legal, QA, Customer Marketing, Channel Commercialization, Accounting and Revenue Growth Management

Regional Sales Manager – C-Store Sales

• Maintain and manage the Quality Management System (QMS) and related databases (ATS, CAPA, Hold, Quality Docs)
• Write, update, and review quality documents, procedures, policies and business processes to ensure compliance with regulations and certifications (FSMA, BRCGS, GFSI)
• Serve as owner/administrator for ETQ Document Control Reviewer, QA Portal SharePoint site, Site Bioterrorism Registrations, Corporate QAKE, Corporate Quality Scorecard
• Assist in managing quality software system platforms, perform administrative tasks, maintenance, and troubleshooting
• Manage and develop direct report responsible for sales support of customer complaints, requests and shelf-life extensions
• Back-up lead for corporate crisis team and member of corporate food defense team
• Support and participate in the Corporate QA audit team in Smucker facilities
• Coordinate PCQI course offerings with Smucker PCQI lead instructors
• Member of Corporate Quality Pillar team and support monthly QA Pillar/QA Manager calls
• Travel to support plant issues as needed (up to 15% annually)

Manager, Quality Systems

Account Manager

National Account Manager for Target/Meijer Sweet Baked Snacks category
Own and manage strategic planning through internal and external cross functional collaboration
Deliver top-line sales and bottom-line profit targets through annual planning, execution, and comprehensive business management
Sales lead for the Sweet Baked Snacks strategic business unit to drive profitable sales growth
Financial acumen: manage sales deducts, customer profit, and value from volume/price/mix analysis
Negotiate using planning and communication best practices
Build long term business and leadership to elevate ideas
Cross functional collaboration and business management
Build/maintain relationships within key customers and internal constituents
Develop strategies to drive brand/category growth and achieve/exceed sales/profit goals
Own and lead negotiations for joint business planning activities and new items
Influence customers with fact-based presentations
Support and collaborate with Supply Chain to drive solutions and efficiencies
Leverage Omni Marketing to drive brand equity and KPIs
Manage everyday business execution: customer forms, item/deal setup, online content, logistics, inventory
Own annual business planning activities and perform in-depth analysis of sales and profit components
Work with point-of-sale data to manage and inform strategic/tactical plans
Manage internal sales systems impacting promotions, deductions, forecast
Effectively manage trade budget and visibility
Forecast monthly and quarterly sales for production planning
Ad-hoc financial and data analysis, including pre/post event analysis
Drive business process improvements via cross-functional partners

National Account Manager, Sweet Baked Snacks, Retail Sales

Outside Sales

•Responsible for volume, distribution, profitability of Away from Home products and building customer relationships in territory
•Focus on key operators in Non-Commercial channel and Foodservice distributors
•Meet and exceed profit objectives, volume quotas, and equipment & service targets
•Establish relationships within distribution and non-commercial channel at unit and headquarter level
•Train and cooperate with distributor sales organizations
•Use national/regional/local programs, marketing promotions and distributors to maximize sales
•Develop basic business plans and lead territory execution
•Identify operators and manage active pipeline
•Manage and maximize beverage equipment placements and product throughput
•Work cross functionally to deliver results
•Execute plans to achieve sales volume and operating profit objectives while controlling costs
•Identify and challenge status quo for profitable growth
•Navigate multiple technology and systems/tools to manage pipeline and assets
•Responsible for profitable qualified asset placements (beverage equipment)