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Analyst, IS Business Analysis – Marketing Operations
The J.M. Smucker Co.Entry-level hybrid Business Analyst supporting automated processes and integrations for Marketing Operations. Collaborating with stakeholders and IS team members to ensure stable solutions.
About the role
Key responsibilities & impact- Support the Run Model
- Support day-to-day operations of automations, integrations, and SaaS platforms
- Participate in support activities including incident triage, ticket resolution, and business support requests
- Follow established prioritization and escalation processes when handling support issues
- Assist in maintaining service stability by identifying issues and escalating risks appropriately
- Contribute to reducing recurring issues through documentation and continuous improvement
- Maintain and update Standard Operating Procedures (SOPs) and knowledge base content
- Partner with senior analysts and stakeholders to gather and document business and functional requirements
- Support creation of deliverables such as process flows, requirements documentation, and test cases
- Help translate business needs into clearly defined requirements for technical teams
- Participate in testing efforts, including executing test cases and documenting results
- Assist with small enhancements or project workstreams under guidance
- Provide operational and functional support across SaaS tools and integrations including things like SnapLogic, Power Automate, Copilot Agent Development and prompt engineering
- Work with technical team members to troubleshoot and resolve system issues
- Assist in basic configuration, monitoring, and validation of integrations and automation workflows
- Escalate complex issues to senior team members or vendors when appropriate
- Learn platform capabilities, data flows, and integration dependencies
- Identify opportunities to reduce complexity, standardize processes, and improve system reliability
- Suggest improvements based on recurring support issues or inefficiencies
- Contribute to automation and process optimization efforts where possible
- Participate in retrospectives or team discussions to capture learnings and improve outcomes
- Develop working relationships with business stakeholders and IS team members
- Seek to understand business processes, systems, and data flows
- Provide responsive, customer-focused support to end users
- Actively seek guidance and feedback to improve performance and skills
Requirements
What you’ll need- Exposure to business, technology, or analytics through education, internship, or early career experience
- Familiarity with documenting processes, requirements, or technical workflows
- Demonstrated ability to learn new tools, systems, or technologies
- Communicate clearly with both technical and non-technical audiences
- Follow defined processes while identifying opportunities for improvement
- Manage multiple tasks with direction and guidance
- Troubleshoot basic issues and escalate appropriately
- Work effectively in a team-oriented environment
- Curious and eager to learn new systems, tools, and business processes
- Strong customer service mindset with ownership of work
- Detail-oriented and committed to delivering quality outputs
- Proactive in asking questions and seeking guidance
- Collaborative and values strong working relationships
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Automation WorkflowsIntegration TroubleshootingRequirements DocumentationTest Case ExecutionProcess Flows
Soft Skills
Detail-OrientedProactive LearningEffective CommunicationTeam CollaborationCustomer-Focused Support