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Analyst, IS Business Analysis – Marketing Operations
The J.M. Smucker Co.Entry-level hybrid Business Analyst supporting automated processes and integrations for Marketing Operations. Collaborating with stakeholders and IS team members to ensure stable solutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational support capabilities across SaaS tools and integrations, with a focus on process documentation, troubleshooting, and continuous improvement. Effectively communicates with both technical and non-technical stakeholders to translate business needs into actionable requirements.
Highest-signal resume keywords
SaaS Platform SupportProcess DocumentationIncident TriageCustomer Service MindsetCollaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Automation WorkflowsIntegration TroubleshootingRequirements DocumentationTest Case ExecutionProcess Flows
Soft Skills
Detail-OrientedProactive LearningEffective CommunicationTeam CollaborationCustomer-Focused Support
Tools & Technologies
SnapLogicPower AutomateCopilot Agent Development
Industry Keywords
Business SupportOperational SupportContinuous ImprovementStandard Operating ProceduresIncident Management
About the role
Key responsibilities & impact- Support the Run Model
- Support day-to-day operations of automations, integrations, and SaaS platforms
- Participate in support activities including incident triage, ticket resolution, and business support requests
- Follow established prioritization and escalation processes when handling support issues
- Assist in maintaining service stability by identifying issues and escalating risks appropriately
- Contribute to reducing recurring issues through documentation and continuous improvement
- Maintain and update Standard Operating Procedures (SOPs) and knowledge base content
- Partner with senior analysts and stakeholders to gather and document business and functional requirements
- Support creation of deliverables such as process flows, requirements documentation, and test cases
- Help translate business needs into clearly defined requirements for technical teams
- Participate in testing efforts, including executing test cases and documenting results
- Assist with small enhancements or project workstreams under guidance
- Provide operational and functional support across SaaS tools and integrations including things like SnapLogic, Power Automate, Copilot Agent Development and prompt engineering
- Work with technical team members to troubleshoot and resolve system issues
- Assist in basic configuration, monitoring, and validation of integrations and automation workflows
- Escalate complex issues to senior team members or vendors when appropriate
- Learn platform capabilities, data flows, and integration dependencies
- Identify opportunities to reduce complexity, standardize processes, and improve system reliability
- Suggest improvements based on recurring support issues or inefficiencies
- Contribute to automation and process optimization efforts where possible
- Participate in retrospectives or team discussions to capture learnings and improve outcomes
- Develop working relationships with business stakeholders and IS team members
- Seek to understand business processes, systems, and data flows
- Provide responsive, customer-focused support to end users
- Actively seek guidance and feedback to improve performance and skills
Requirements
What you’ll need- Exposure to business, technology, or analytics through education, internship, or early career experience
- Familiarity with documenting processes, requirements, or technical workflows
- Demonstrated ability to learn new tools, systems, or technologies
- Communicate clearly with both technical and non-technical audiences
- Follow defined processes while identifying opportunities for improvement
- Manage multiple tasks with direction and guidance
- Troubleshoot basic issues and escalate appropriately
- Work effectively in a team-oriented environment
- Curious and eager to learn new systems, tools, and business processes
- Strong customer service mindset with ownership of work
- Detail-oriented and committed to delivering quality outputs
- Proactive in asking questions and seeking guidance
- Collaborative and values strong working relationships
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development