The Home Depot

Learning and Development

• The Customer Training Manager educates customers through pre-recorded videos that are distributed across various digital platforms and social channels while also answering customers' DIY questions via live chat and email.
• This end-to-end position includes scripting, set building, prop procurement, on-camera delivery, and close collaboration with production to ensure content is accurate, polished, and aligned with business goals.
• Success in this role requires adaptability, as priorities and formats often shift to meet evolving customer and business needs.

Customer Training Manager

Data Engineer

• Responsible for building and maintaining the data pipelines and structures that power enterprise analytics.
• Develop curated datasets and maintain semantic layer logic.
• Ensure the reliability of data products.
• Collaborate with senior engineers to implement architectural standards.
• Transform raw data into actionable insights.
• Focus on data integrity, performance, and scalability.

Software Engineer II – Enterprise Data Warehouse

Security Engineer

• Support planning, execution, and testing of disaster recovery procedures to ensure business continuity.
• Partner cybersecurity teams to validate recovery readiness and close any identified gaps.
• Maintain visibility of hardware and software assets across the enterprise to reduce security risk.
• Ensure assets are properly tracked, compliant, and aligned with lifecycle and vulnerability management processes.
• Perform data gathering, analysis, synthesis and develop solutions to support THD Cybersecurity practices.
• Collaborate cross-functionally to identify trends and resolve issues.
• Implement solutions to meet customer expectations; ensure initiative/project goals are met in a timely manner.
• Mentor junior level Analyst.

Senior Cybersecurity Analyst – Disaster Recovery

Security Analyst

• Perform data gathering, synthesis, and develop solutions
• Partner with teams to identify trends and resolve problems
• Evaluate information and provide recommendations based on findings

Cybersecurity Analyst – Standards and Findings

• Lead a team of asset management analysts/engineers responsible for end-to-end technology asset lifecycle management
• Own and mature the enterprise technology asset inventory, ensuring completeness, accuracy, and timeliness of data
• Define, implement, and continuously improve governance, processes, and controls for hardware, software, and cloud assets
• Partner with Engineering, Infrastructure, Security, and Operations to integrate asset management practices into standard workflows
• Collaborate with Finance, Procurement, and Vendor Management to support budgeting and forecasting
• Establish and monitor KPIs and SLAs for asset management
• Drive audit and compliance readiness related to technology assets
• Champion data quality across asset management repositories
• Identify and execute continuous improvement initiatives

Cybersecurity Manager, Technology Asset Management

Manager

• Attend District meetings to communicate service metrics and other information;
• Monitor Managers participation in SSC led captainship program;
• Responsible for communicating and follow up on merchandising issues.
• Have a duty to uphold, maintain, and support all lawful company policies and positions;
• Coach and mentor direct reports and provide ongoing performance feedback;
• Provide guidance, set priorities, and assist with assigned tasks;
• Ensure execution of staffing, training, rewards and recognition
• Set and communicate expectations;
• Conduct store visits and monitor reports across day and night teams;
• Accountable for team's key deliverables;
• Provide direction on merchandising activities and special projects;
• Hold Team accountable for expenses.
• Utilize regional captainship program to identify and resolve local and national issues;
• Utilize interactive reporting to pull key merchandising and operational reports.

District Execution Manager, Merchandising Execution Team

Full-stack Engineer

• Assists in developing, testing, deploying, and maintaining software.
• Follows best practices established by the organization and participates in improvement conversations.
• Collaborates with team members in agile processes.
• Relates openly and comfortably with diverse groups of people.

Software Engineer

Outside Sales

• Drive Incremental Sales - Understand competitive market environment, industry specific trends, and competitive activity to develop strategies and tactics to win wallet share with established portfolios and increase overall market share.
• Outside Sales Leadership - Lead and inspire Pro Sales Managers, Outside Sales Representatives, and Account Managers and cultivate an overall culture of motivation and drive to help the team and the organization achieve success.
• Talent Management - Optimize diverse talent through a demonstrated commitment to equal employment opportunity.

Outside Sales Director

Customer Support

• Receives incident from escalation of L1 or receives incident from application and infrastructure teams directly; troubleshoots technical issues via phone, tickets and remote support (desk-side as needed) in a courteous manner both synchronously and asynchronously; escalates unresolved issues to L3 or engages service vendor
• Actively listens to and builds rapport with end users to elicit problem details, applying conflict resolution skills as needed
• Has administrative rights; can make change to systems hardware and software
• Documents, reviews and ensures that all quality and change control standards are met
• Partners with engineering team to resolve any SCCM Software Center issues
• Maintains, upgrades and supports existing systems to ensure operational stability
• Applies diagnostic utilities to as needed to complete troubleshooting activities
• Identifies new and existing requirements and installs necessary hardware and equipment infrastructure to meet these requirements
• Accesses software updates, drivers, and knowledge bases as needed to achieve problem resolution
• Tests fixes prior to closing tickets to ensure problems have been adequately resolved
• Obtains and maintains license keys and associated software assets
• Maintains the PCLS software server which contains manual installation packages
• Negotiates with vendors to ensure that all system requirements are met in a timely and efficient manner; maintains and nurtures relationships with software vendors
• Interacts and builds relationships with site leadership where applicable
• Actively engages in and supports formal and informal training sessions to share new skills and knowledge including, but not limited to, usage of system to obtain license keys and updates on additions and changes to the PCLS software server
• If new issue or known issue with incomplete resolution in the Knowledge Base, updates Knowledge Base system for L1s upon resolution

Product Support Specialist – BlackLocus

DevOps Engineer

• Define and defend strict platform Service Level Objectives (SLOs)
• Mature incident response capabilities with SRE practices
• Establish robust internal customer success function
• Collaborate and pair with product team members to create secure, reliable software solutions
• Provide leadership, mentoring, and coaching to Software Engineers

Senior Software Engineer – Reliability Engineering & Enablement

• Protect what matters most to our associates and customers by leading offensive security capabilities across the enterprise.
• Drive strategic and operational excellence across threat intelligence, investigations, and offensive security to proactively identify, assess, and mitigate advanced cyber threats.
• Lead and scale Offensive Security functions within the Security Operations organization.
• Oversee proactive and reactive investigations, including advanced threat analysis, incident response support, and adversary-focused operations.
• Drive offensive security strategies (e.g., threat-inform testing, red-team-aligned activities) to strengthen detection and response capabilities.
• Establish tactical and strategic roadmaps aligned to SOC and multi-year cybersecurity objectives.
• Mentor and develop high-performing leaders and teams; serve as a subject-matter expert in threat investigations and offensive security disciplines.

Senior Cybersecurity Manager – Offensive Security

• Protecting what matters most to our associates and consumers by securing our sensitive data and critical assets from current and emerging threats
• Perform data gathering, synthesis, and develop solutions; Leverage department standards to achieve results
• Partner with teams to identify trends and resolve problems
• Evaluate information and provide recommendations based on findings

Cybersecurity Analyst – PII Compliance

• Design, validate, and manage enterprise-level selection and development assessments
• Conduct job, skill, and competency analyses and apply advanced statistical methods to deliver modern, engaging, and business-aligned solutions
• Provide guidance and support to team members, contribute expertise to shared projects, and help connect resources to ensure high-quality outcomes
• Plan and manage assessment programs and project timelines, oversee vendor relationships, and coordinate cross-functional efforts to ensure successful delivery
• Partner with business and HR leaders to shape talent initiatives and assessment priorities
• Deliver clear, data-driven recommendations that support informed decisions and measurable business outcomes
• Serve as a trusted advisor to HR partners, providing guidance on selection, assessment, measurement, evaluation, leadership, change management, and metrics

Manager, Talent Assessments

• Oversee multiple projects simultaneously; Strategic partner to align solutions to customers expectations
• Communicate to various levels of business partners; Collaborate with stakeholders, business partners, colleagues, developers and others to deliver high quality solutions;
• Partner cross-functionally to define assess, communicate, implement, train and change management of projects;
• Lead, mentor and provide guidance to team members and partners;
• Serve as SME and perform research/analysis within assigned projects

Cybersecurity Staff Analyst – Disaster Recovery

• Support planning, execution, and testing of disaster recovery procedures to ensure business continuity.
• Partner cybersecurity teams to validate recovery readiness and close any identified gaps.
• Maintain visibility of hardware and software assets across the enterprise to reduce security risk.
• Ensure assets are properly tracked, compliant, and aligned with lifecycle and vulnerability management processes.
• Protecting sensitive data and critical assets from current and emerging threats.