The Hartford

Consultant

• Handling a caseload of claims-made, EPL claims, from inception to final disposition.
• Conducting investigations and analyzing and evaluating the information learned.
• Appropriately and accurately analyzing and determining coverage, liability and damages based upon the facts of each claim.
• Communicating written position(s) to insureds and other required parties on coverage, liability, damages and other issues.
• Setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustments.
• Presenting cases to management for expense and/or indemnity reserve authority above established authority levels.
• Developing and implementing resolution strategies through negotiations to achieve high quality outcomes.
• Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review.
• Understanding and analyzing potential extra-contractual liability as needed.
• Attending trials and mediations as necessary.
• Contributing to broader claim and enterprise goals by participating in audits, projects, training and product development initiatives.
• Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.
• Providing support and working collaboratively with business partners to evaluate and address claim trends and developments.
• Address inquiries from agents and policyholders, providing superior customer service.
• Provide key training and marketing support to Underwriters.
• Willingness to attend and present at various industry events each year on risk management and claims topics.
• Willingness to organize and present webinars and in-house risk management seminars for high profile insureds.

Claims Consultant – EPL

Administrative Assistant

• Provide program support and coordination for key HR processes such as reward and recognition, succession and talent review planning, workforce planning, reduction in force, employee surveys, team effectiveness workshops, and executive onboarding.
• Work with general oversight on small-scale projects and contribute to broader scale projects by providing project documentation and support, including initial research, data compilation, and tracking project plans.
• Set up mechanisms to monitor and report on progress, and produce monthly, quarterly, or ad hoc reports as needed using Workday and Tableau.
• Prepare information in the appropriate format for various executive presentations and leadership meetings.
• Act as the administrator of the team SharePoint site, organizing and maintaining team documents.
• Communicate with key stakeholders using the most efficient and effective technologies.
• Complete other ad hoc duties or special projects as requested, including event planning and office moves.
• Provide administrative support, including maintaining and scheduling calendar appointments, assisting in monitoring reports, budgets, and staff allocation, and coordinating visitor itineraries and arrangements.
• Act as a proxy for assigned leaders for company systems such as Workday, expense reporting, Cliqbook, Coupa, and EY Online.
• Coordinate meeting and huddle setup needs, including room reservations, technology, and meeting materials.
• Coordinate office supply ordering and equipment requests, and arrange travel and expense report submission.

Human Resources Coordinator – Administrative Assistant/Analyst

Software Engineer

• Provide Risk Engineering expertise at the Account Level, support and assistance to The Hartford and its customers
• Assist Large Property Underwriting in risk evaluation of accounts
• Develop and maintain professional working relationships with Underwriting, Claims, Other HIG Business Partners, Clients and Brokers
• Complete desk top reviews and risk assessments for underwriting evaluating and summarizing exposures and controls
• Work with underwriting, the client and the broker where appropriate to develop customized Risk Engineering programs
• Develop and implement Account Servicing instructions to guide Risk Engineering services being provided to assigned accounts
• Develop year end account summaries for underwriting and the client as required by the different lines of business
• Review, analyze and prioritize reports, recommendations, and correspondence received from other Property Specialists, Risk Engineering Field Consultants, clients, brokers, etc.

Account Engineer, Large Property-Risk Engineering

Compliance

• Serve as the subject matter expert for all open-source software assets
• Ensure we have complete visibility into OSS usage and that we comply with all license requirements
• Build out The Hartford’s OSS inventory and governance practice as part of the SAM program
• Monitor and enforce compliance with OSS license terms and usage policies
• Develop and maintain a comprehensive inventory of all open-source software components
• Work with the Security team to proactively flag any OSS licenses that pose legal or security risks
• Conduct training or info-sessions for development teams on OSS compliance best practices
• Act as a liaison between the SAM team and multiple stakeholders on OSS matters
• Track key metrics around OSS usage and compliance
• Regularly report on OSS compliance status to SAM leadership and governance bodies

Senior Analyst, Open Source Software Compliance

Risk

• Conduct risk assessments, site surveys, and deliver actionable recommendations to reduce loss exposure with focus on customer-centricity and our service model to form partnerships while mitigating risk
• Collaborate with underwriting, claims, and customers to develop tailored risk improvement strategies.
• Working with our distribution partners to help differentiate The Hartford in the marketplace.
• Leverage data analytics and digital tools to provide insights and predictive solutions.
• Serve as a trusted advisor, educating clients on emerging risks and best practices.
• Contribute to innovation initiatives that integrate AI and human expertise for precision and speed.

Risk Engineer – All Levels & Specialty Areas

Operations

• Define and execute the enterprise-wide SAM vision and multi-year roadmap
• Drive program initiatives across discovery, data quality, process integration, and automation
• Chair the SAM steering committee and governance boards
• Partner with federated teams to ensure software asset policies are adopted
• Oversee license compliance audits and internal reviews
• Maximize the use of ServiceNow SAM Pro across its full capabilities
• Identify and drive software cost-saving opportunities
• Build, mentor, and direct SAM Analysts and OSS compliance staff
• Oversee the development and updating of SAM policies, standards, and processes

Director, Software Asset Management – Strategy and Operations

• Develop a deep understanding of underwriting workflows, operational processes, and financial levers within your assigned GS segment.
• Analyze key KPIs and performance trends, identifying meaningful shifts and diagnosing underlying causes.
• Support routine monthly portfolio reviews across GS lines, including analysis of flow, KPIs, claims trends, underwriting behaviors, and insights from partner tools.
• Create and enhance performance metrics and KPI frameworks, ensuring clarity, consistency, and alignment with business needs.
• Partner with and support Business Intelligence professionals to enable clear, durable, and self-serve dashboards for business partners.
• Partner with and support Data Science professionals to help measure the success of their solutions.
• Develop an understanding of Data Science solutions and other technologies that support and transform GS Underwriting.
• Partner with and support Data Engineering professionals to ensure data quality and shared understanding of data assets.
• Partner with and support Asset Owner professionals to ensure clear, accurate communication with stakeholders and proper documentation of work-effort prioritization and requirements.
• Independently source, transform, and validate data using SQL; maintain proactive communication with engineering partners on data quality and structure.
• Build automated, repeatable analytical workflows using tools such as Python, Power BI, and Tableau.
• Conduct statistical analyses (e.g., correlation and trend modeling) to identify meaningful patterns and insights.
• Synthesize analytical findings into concise, clear narratives for GS Underwriting leadership and partner teams.
• Present insights and recommendations through polished PowerPoint materials tailored to varying technical and leadership levels.
• Collaborate with Underwriting and cross-functional teams to identify improvement opportunities and support execution of business strategies.
• Combine and reconcile data from multiple sources, developing a strong understanding of GS data assets, lineage, and quality considerations.
• Build trusted working relationships with Underwriting, Product, Actuarial, Claims, and Finance through reliable analysis, open communication, and consistent delivery.
• Respond to ad-hoc analytical requests, providing clarity on definitions, methods, and drivers; offer guidance on KPI interpretation and visualization best practices.
• Maintain strong, clear documentation of work-effort progress and analysis activities.
• Adhere to and promote strong agile practices.

Performance Analytics Consultant – Global Specialty

Analyst

• Perform ongoing software license reconciliation for major software publishers
• Ensure the integrity and accuracy of the SAM database (ServiceNow SAM Pro)
• Monitor software usage trends and license utilization across the organization
• Serve as a key resource during software vendor audits or internal compliance reviews
• Utilize SAM Pro and BI tools to create regular dashboards and reports on key SAM metrics
• Work with the SAM Director to refine SAM processes and implement best practices

Senior Software Asset Management, SAM Analyst

Business Analyst

• Serve as the primary liaison between business stakeholders and IT teams to gather
• analyze
• and document requirements specific to Assumed Reinsurance operations.
• Leverage knowledge of DXC-SICS and translate business needs into system specifications
• evaluate current reinsurance workflows and identify opportunities for automation
• efficiency improvements
• and risk mitigation within the DXC-SICS environment.
• Guide project teams in developing solutions and strategies that address complex business challenges.
• Mentor and support team members in eliciting requirements
• selecting analysis approaches
• and identifying process gaps.
• Design and facilitate collaborative sessions
• workshops
• and meetings to drive consensus
• resolve conflicts
• and achieve actionable outcomes.
• Support vendor management activities related to the reinsurance applications.
• Prepare and deliver presentations to management and stakeholders.
• Leads organized planning sessions with stakeholders to create clear project objectives
• workplan
• delivery phases
• resource allocation and business engagement plans.

Senior Business Analyst, Insurance Industry

Underwriter

• Provide support for a wide variety of business insurance products and services
• Identify forward-thinking solutions that resolve both stated and un-stated needs, making it easier to do business with The Hartford
• Maintain a high level of performance measured by quality objectives and service performance indicators and behaviors
• Ability to Multi-task and Task-switching a plus
• Ability to be flexible in all circumstances
• Effective communication skills

Underwriting Assistant

• assist customers in their onboarding process
• collaborate with internal teams to enhance customer experience
• ensure timely and effective delivery of services

Onboarding Consultant – GB Priority Business Team

Data Scientist

• Contribute and lead key phases of end-to-end model development including problem definition, data exploration, model development, validation, and monitoring.
• Engage in the development and enhancement of predictive models — while thoughtfully assessing alternative approaches and techniques to support loss, territory/Geography, and emerging claim level modeling needs.
• Partner with Data Engineering and MLOps teams to support deployment and monitoring.
• Partner with Actuarial, Underwriting, Product, Data Engineering, and Governance teams to align modeling work with business strategies.
• Communicate findings clearly to technical and non-technical audiences.
• Explore new modeling methods, data sources, and tools.
• Provide peer learning, code reviews, and technical guidance.
• Support continuous improvement of modeling standards.

Senior Data Scientist

Claims Specialist

• Handle claim files in a manner consistent with Claim quality standards and goals.
• Negotiate skillfully in challenging situations with internal and external groups.
• Make independent business decisions to move claims forward as needed.
• Consistently provide high-quality customer service.
• Properly assess the exposure of assigned claims.
• Utilize organization and communication skills to effectively resolve assignments, manage claim deadlines, and appropriately manage vendors.
• Develop technical and jurisdictional expertise, including knowledge of independent adjusters, contractors, vendors, etc.
• Set appropriate and timely file reserves.
• Identify and properly manage subrogation, salvage and other recovery opportunities.
• Identify fraud indicators and initiate investigation.
• Always demonstrate professionalism and establish credibility when interacting with customers.

Property Claims Adjuster

Sales

• Directly manage a team of Sales Executives across the Southeast Regional Sales Offices, including Atlanta and Tampa .
• Provide ongoing coaching, performance feedback, and development planning.
• Conduct regular one‑on‑ones, ride‑alongs (virtual or in‑person), and pipeline reviews to ensure accountability and growth.
• Foster a culture of collaboration, innovation, and results.
• Apply strong knowledge of the Southeast EB market to identify opportunities, competitive dynamics, and influential producers across Atlanta, Tampa, and surrounding territories.
• Partner effectively with key brokers, consultants, GA partners, and other distribution stakeholders to activate growth opportunities.
• Collaborate with Employee Benefits (EB) teams to implement feedback loops centered on the agency experience.
• Support execution of national and regional sales strategies, including dental and vision product expansion, API integration, and special agency programs.

Sales Manager – Southeast Region

Data Analyst

• Analyze service delivery performance and operational health metrics to uncover drivers of efficiency, quality, and customer impact.
• Develop performance dashboards and KPI frameworks that enable leaders to monitor trends and evaluate business outcomes.
• Analyze large datasets to identify trends, anomalies, and root causes; translate findings into clear, actionable recommendations.
• Work through a robust backlog by independently prioritizing work, managing deadlines, and delivering high-quality outputs.
• Lead requirements-gathering sessions with business partners; document user stories, acceptance criteria, and measurement definitions.
• Drive conversations with stakeholders across the enterprise to clarify objectives, align on scope, and ensure successful delivery.
• Leverage an understanding of data structures and architecture to troubleshoot data issues and partner with engineering teams.
• Create and deliver polished, data-driven presentations tailored for senior leadership, translating complex analytical insights into business impact.