Construction Defect Claims Specialist

The Hartford

Claim Specialist at an insurance company managing complex construction defect claims. Involves proactive communication, litigation management, and leading coverage evaluations with a focus on customer service.

Posted 7/20/2026full-timeHartford • Arizona, Connecticut, Illinois, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $107,600 - $161,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex construction defect claims, including coverage analysis and liability assessments, while effectively communicating with stakeholders and maintaining accurate financial metrics.

Highest-signal resume keywords

Construction Defect Claim HandlingProperty & Casualty State Insurance Adjuster LicenseComplex Coverage AnalysisNegotiation and Conflict ResolutionMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementCoverage Position WritingLitigation ManagementFinancial Transaction ManagementClaims Metrics Maintenance

Soft Skills

Verbal CommunicationWritten CommunicationAnalytical ThinkingCritical ThinkingNegotiation Skills

Tools & Technologies

MS WordMS Excel

Certifications & Qualifications

Active Property & Casualty State Insurance Adjuster License

Industry Keywords

General LiabilityContractors Professional LiabilityWrap-Up PoliciesClaims ResolutionHigh-Value Claims

About the role

Key responsibilities & impact

Independently and timely manage all aspects of the most complex, high-value claims
Provide proactive communications to customers and business partners in the management and resolution of claims
Review and analyze multiple complex policies and coverage parts (including general liability, contractors professional liability and wrap-up policies)
Write and articulate clear, concise and accurate coverage positions
Conduct investigations regarding claims and/or lawsuits
Effectively manage litigation and counsel, inclusive of litigation planning and budgeting
Develop complex coverage, liability and damage assessments and persuasively articulate them to leadership
Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers
Attend mediations and trials as necessary
Proactively manage accurate expense, reserve and financial transactions
Consistently maintain up to date claims metrics

Requirements

What you’ll need

5+ years construction defect claim handling experience
Experience handling complex construction defect coverage and liability issues on general liability and WRAP policies for general contractor, developer, owner, and construction manager claims
Active Property & Casualty State Insurance Adjuster license
Proficiency with MS Office, especially Word and Excel
Excellent verbal and written communication skills
Excellent analytical and critical thinking ability
Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
Proven track record of effective negotiations/settlement of high-value construction defect liability claims
Demonstrated negotiation and conflict resolution skills

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Bonuses
Professional development opportunities