Claims Specialist – Latent Bodily Injury

The Hartford

Claims Specialist managing complex high-value bodily injury claims with a focus on customer service and resolution strategies. Working with a specialized team at The Hartford.

Posted 7/21/2026full-timeHartford • Arizona, Connecticut, Florida, Illinois, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $107,600 - $161,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex, high-value claims with a focus on analytical evaluation, effective negotiation, and superior customer service. Proficient in conducting investigations, articulating coverage positions, and managing litigation processes.

Highest-signal resume keywords

Latent Bodily Injury Claims ExperienceNegotiation and Conflict Resolution SkillsActive Property & Casualty State Insurance Adjuster LicenseAnalytical and Critical Thinking AbilityProficiency with MS Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementCoverage AnalysisLitigation ManagementRisk Transfer NegotiationClaims Metrics Maintenance

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationSuperior Customer Service SkillsActive Listening SkillsPresentation Skills

Certifications & Qualifications

Active Property & Casualty State Insurance Adjuster License

Industry Keywords

General LiabilityUmbrella/Excess LiabilityClaims InvestigationClaims ResolutionAffirmative/Defensive Risk Transfer

About the role

Key responsibilities & impact

Demonstrate the ability to independently and timely manage all aspects of the most complex, high-value claims while exhibiting a detailed knowledge of the claim, a well-reasoned analytical focus and a clear strategy for resolution
Provide proactive communications to customers and business partners in the management and resolution of claims
Respond to inquiries from customers and provide superior customer service
Review and analyze multiple complex policies and coverage parts (including general liability and umbrella/excess liability)
Write and articulate clear, concise and accurate coverage positions
Conduct investigations regarding claims and/or lawsuits
Effectively manage litigation and counsel, inclusive of litigation planning/budgeting, and proactively position claims for resolution
Develop and persuasively articulate complex coverage, liability and damage assessments
Provide detailed impactful recommendations to leadership
Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers
Conduct complex negotiations and articulate coverage/liability positions
Attend mediations and trials as necessary
Proactively manage accurate expense, reserve and financial transactions
Consistently maintain up-to-date claims metrics

Requirements

What you’ll need

5+ years latent bodily injury claims experience
Experience in handling affirmative/defensive risk transfer; including additional insured tenders
Excellent verbal and written communication skills
Excellent analytical and critical thinking ability
Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
Experience in the creation and delivering of presentations
Superior customer service skills and active listening skills
Proven track record of prioritizing and managing multiple responsibilities
Proven track record of effective negotiations/settlement of high-value general liability claims
Demonstrated negotiation and conflict resolution skills
Proficiency with MS Office, especially Word and Excel
Active Property & Casualty State Insurance Adjuster license

Benefits

Comp & perks

short-term or annual bonuses
long-term incentives
on-the-spot recognition