Customer Service Representative, Healthcare
Sagility
Customer Service Relationship Specialist
The Hartford
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Kansas, Nevada, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $31,360 - $51,720 per year
Job Level
Mid-LevelSenior
About the role
- Provide an effortless experience to existing policyholders, third parties and agents regarding insurance questions, inquiries, or concerns
- Handle a variety of inbound telephone calls regarding policies
- Promote digital self service capabilities
- Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand
- Learn insurance product and processes in training environment and apply knowledge to resolve customer issues
- Participate in 9 weeks of training (Training Hours: 10:30AM - 7:00PM EST) and work post-training hours (11:30AM - 8:00PM EST)
Requirements
- Demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
- Ability to work in a fast-paced complex environment while navigating multiple programs
- Problem solving and critical thinking skills with strong attention to detail
- Excellent communication skills with ability to empathize with customers and colleagues
- Adaptability
- High School Diploma or equivalent experience required
- Spanish bilingual a plus
- Required to commit to the training and work schedule; have a dedicated workspace free from distractions during work and training hours
- High speed broadband internet required; provider modem/router/gateway hardwired to Hartford issued computer via ethernet; minimum upload/download speeds 10Mbps/100 Mbps; DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite not recommended/supported
Benefits
- Medical, Dental, Vision, Life and Disability Insurance (Effective day 1)
- 25 days paid time off in your first full year of service and Paid Holidays
- 401K
- Tuition reimbursement
- Student Loan Paydown Program
- Training and ongoing coaching and development (9 weeks of training)
- Short-term or annual bonuses and long-term incentives (possible additional rewards)
- Award-winning well-being program and comprehensive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall centerinsuranceproblem solvingcritical thinkingattention to detailbilingual Spanishdigital self service
Soft skills
excellent communicationempathyadaptability
Certifications
High School Diploma
