Customer Service Representative
One80 Intermediaries
Customer Service Representative, Healthcare
Sagility
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $11 - $14 per hour
Job Level
Junior
About the role
- Handle incoming calls promptly and professionally.
- Research and provide effective resolutions to customer inquiries.
- Accurately document call details.
- Communicate empathetically and diplomatically with clear, professional articulation.
- Meet team goals for quality and customer satisfaction daily.
- Participate in paid virtual training and ongoing development.
- Provide compassionate human connection to members/patients.
Requirements
- Must be 18 years or older.
- High School Diploma or equivalent.
- Minimum of 1 year at a single job, preferably in customer service.
- At least 1 year of experience in a call center environment is required.
- Reliable attendance, with no absences in the first 90 days.
- Typing speed of at least 25 WPM.
- Hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download.
- Secure, private work area at home.
- Flexible availability, including weekends.
- Strong communication and interpersonal skills.
- Proficiency in navigating computer applications.
- Previous healthcare experience is a plus.
Benefits
- Competitive pay: $11.00–$14.00/hour (bilingual representatives: $15.00/hour).
- Performance-based incentives.
- Paid training in a cutting-edge virtual training environment.
- Comprehensive health coverage (available after 90 days).
- Employee wellness and engagement programs.
- Career advancement opportunities—90% of our leaders started as Customer Service Representatives.
- Daily Pay.
- Medical, Dental, and Vision coverage.
- Life Insurance.
- Short-Term and Long-Term Disability options.
- Flexible Spending Account (FSA).
- Employee Assistance Program.
- 401(k) with employer contribution.
- Paid Time Off (PTO).
- Tuition Reimbursement.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
typing speed 25 WPMcustomer service experiencecall center experiencecomputer applications proficiency
Soft skills
communication skillsinterpersonal skillsempathyprofessional articulationreliabilityflexibility
Certifications
High School Diploma or equivalent
