Customer Service Representative
One80 Intermediaries
Customer Service Representative I
Republic Services
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $31 per hour
Job Level
Mid-LevelSenior
About the role
- Receive and respond to routine residential and commercial customer calls, inquiries, requests and complaints.
- Respond in a timely and accurate manner to routine customer service calls.
- Effectively respond to routine issues regarding general commercial service changes and contract compliance matters.
- Return all internal and external calls, emails and facsimiles in a timely manner.
- Enter service and route data into computer for billing and route scheduling purposes.
- Log information about customer service interactions into systems; update in a timely and accurate manner.
- Successfully complete training on company processes and services.
- Perform other job-related duties as required.
Requirements
- High School diploma or GED.
- Must be in San Pablo CA area (location requirement).
- Ability to complete training to become knowledgeable about waste services industry and Republic Services’ processes, services and policies.
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationtimelinessaccuracyproblem-solving
Certifications
High School diplomaGED
