Customer Service Representative, Healthcare
Sagility
Customer Service Representative
One80 Intermediaries
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Junior
About the role
- Answer questions and resolve problems initiated by insureds and carriers via telephone, mail, and e-mail
- Research or refer issues related to coverage, claims, cost, or billing
- Provide excellent customer service via phone to clients
- Maintain accurate customer service history notes regarding client calls, changes to benefits, policies, etc.
- Assist with processing client requests received via mail, fax, and email
- Update and maintain customer records in the administration system
- Process and analyze new business transactions and policy transactions; correct company records to adjust errors
- Mail specified forms and route completed forms for processing
- Contribute to business retention efforts
Requirements
- High School diploma or General Education degree (GED)
- 1-2 years of relevant customer service and/or call center experience
- Previous experience working within the insurance, healthcare, or similar industry
- Proficient PC user skills with various computer software programs including MS Word, Outlook, Excel
- Bilingual ability to effectively communicate with Spanish-speaking customers is desired but not required
- Availability to work US hours (Remote - US time)
Benefits
- medical
- dental
- vision
- disability
- life
- retirement savings
- 10 to 20 vacation days (depending on experience)
- generally offers 11 paid holidays and 5 half days (depending on calendar year)
- annual discretionary bonus (possible)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceclaims processingbillingdata entrypolicy transactionsbusiness transactionserror correction
Soft skills
problem solvingcommunicationinterpersonal skillsattention to detailcustomer retention
Certifications
High School diplomaGeneral Education degree (GED)
