Customer Service Representative, Healthcare
Sagility
Customer Service Representative
Academy of Art University School of Game Development
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $20 per hour
Job Level
Mid-LevelSenior
About the role
- Respond to, assess, and forward heavy inbound phone calls to the appropriate department or personnel
- Efficiently obtain information from Academy callers, prospective and current students, educators and/or industry contacts
- Perform heavy outbound call activities to support Academy’s Admissions efforts in setting up students for success through Open House, Campus Visits and other Academy event invites and opportunities
- Ensure Academy of Art University calls and inquiries are handled with highest level of customer satisfaction
- Effectively manage Academy’s social media marketing channels, content, campaigns and day-to-day activities
- Collaborate with Marketing and Admissions Departments to stay well-informed of Academy highlights and new program offerings
- Ensure proper protocol and procedures are followed across all Academy interactions from all communication channels
Requirements
- Excellent and professional verbal and written communication skills
- Previous receptionist or call center experience preferred
- Ability to listen attentively and assess callers’ needs
- Ability to organize, problem solve, multitask and prioritize
- Ability to work under pressure in a fast-paced, dynamic environment
- Positive attitude and strong interpersonal skills
- Experience with Salesforce and PeopleSoft is a plus but not required
- Excellent computer experience, MS Word, Excel and Outlook
- Pacific Standard Hours: M-Th 10am-7pm, Friday 9am-6pm, with rotating Saturdays 9am-5:30pm
- Entry-level, full-time position
- Must be able to work remotely from a predesignated location within the contiguous United States
Benefits
- health insurance
- 401k options
- paid vacation based on years of service (15 days' accrual at start)
- paid holidays
- paid sick leave
- commuter benefit program
- opportunity to take one undergraduate course tuition free each semester
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
verbal communicationwritten communicationcustomer serviceproblem solvingmultitaskingprioritizationSalesforcePeopleSoftMS WordExcel
Soft skills
attentive listeningorganizational skillsability to work under pressurepositive attitudeinterpersonal skills
