Academy of Art University School of Game Development

System Administrator

• support, maintain, and evolve our Brightspace Learning Management System (LMS) and related instructional technologies
• provide full-time oversight of the configuration, stability, integration, analytics, and ongoing operation of the university’s teaching and learning environment
• configure, monitor, document, and maintain Brightspace and all integrated instructional systems
• ensure that Brightspace and related systems work properly
• independently identify, track and confidently resolve system issues
• configure, document, and manage organizational hierarchy, roles, and permissions
• develop, maintain, and enhance access to learning data through standard and custom reporting
• improve efficiency and consistency through light scripting and API-based automation
• troubleshoot and resolve issues relating to system functionality and integrations
• review and monitor system integrations, system logs, and error reporting
• perform monthly testing and additional quality assurance for Brightspace and related systems
• respond to and resolve complex help desk escalations
• be available outside standard working hours to address critical or emergency issues as needed

Technical Systems Administrator