Academy of Art University School of Game Development

Director

• Work with Directors of Enrollment to identify training needs and formulate training tools, processes, and strategies to meet those needs.
• Conduct new hire onboarding for Admissions staff working with students throughout the student lifecycle.
• Assist with the development, organization, and maintenance of training manuals, visual aids and other educational materials as it relates to programmatic information, time management, enrollment management technology, the admissions pipeline and process, outreach throughout the student lifecycle and retention best practices.
• Monitor and evaluate the effectiveness of training programs by providing ongoing training support and training sessions for the Admissions staff.
• Collaborate with supervisor to evaluate Admissions and staff performance and provide individual coaching and training programs as needed.
• Design and deliver scalable learning programs across onboarding, compliance, functional, and professional skill areas.
• Ensure learning initiatives support key business priorities, transformation efforts, and operational effectiveness.
• Promote learning programs through clear, consistent communication.
• Ensure employees understand available learning opportunities and how to access them.

Director, Training & Development

Software Engineer

• Participate in analysis, design, testing, documentation, modification and implementation of Academy of Art University’s enterprise-wide PeopleSoft applications
• Determine business and reporting requirements, working with the end-user community, and translate into technical specifications for development
• Develop, test, and document PeopleSoft upgrades, customizations, enhancements, and reports
• Provide pre- and post-PeopleSoft implementation/upgrade technical evaluation and support
• Provide PeopleSoft application production support
• Evaluate, advise and implement best practices in the integration and exchange of data between PeopleSoft and other Academy of Art University systems including but not limited to Bright Space LMS and Salesforce
• Train end-users and technical staff as needed
• Recommend changes in development, maintenance, and system standards

PeopleSoft Developer

Financial Planning and Analysis

• Lead and manage the Student Financial Services team, including hiring, coaching, and performance management
• Oversee all aspects of student financial support, including Financial Aid, Veteran Affairs, alternative loans, international payments, and cash payments
• Build and track meaningful production, quality, and customer service metrics to drive team success
• Partner closely with Admissions to support incoming students and ensure a smooth onboarding experience
• Collaborate with Student Services to meet the ongoing needs of continuing students
• Work cross-functionally with IT to enhance systems and improve team efficiency
• Contribute to the Student Services Committee to align financial services with the academic mission
• Foster strong collaboration across departments to create a cohesive, student-centered experience
• Develop and monitor KPIs to ensure timely, accurate communication with prospective and current students
• Partner with CMD to maintain high-quality service standards

Associate Director – Financial Services

Artificial Intelligence

• Serve as a trusted advisor to university leadership on AI, emerging technologies, and digital transformation
• Translate complex technical concepts into clear, actionable strategies for non-technical stakeholders
• Facilitate executive-level discussions to define AI vision, priorities, and enterprise-wide decision-making
• Lead comprehensive AI capability and readiness assessments across academic and administrative units
• Develop and maintain AI strategy roadmaps aligned with University objectives
• Advise on AI enablement strategies, including governance frameworks, ethical use, and accessibility
• Design and lead workshops, executive briefings, and AI use case discovery sessions

Director, Training & Development

PeopleSoft Developer

Associate Director – Financial Services

Director, AI Strategy