Customer Service Representative, Healthcare
Sagility
Customer Experience Specialist
The GIANT Company
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $55 - $60 per hour
Job Level
Mid-LevelSenior
About the role
- Respond to inbound customer support tickets, replying to queries from our users, getting feedback, and generally representing the Granola brand
- Triage and escalate more complex queries to our UK-based customer experience team
- Support customer experience improvements in collaboration with our current CX team, including our documentation, tooling, AI implementation and processes
- Collaborate with the wider Granola team to continuously improve our product, processes and customer journey
- Spot patterns and trends in customer support issues, and use these to help the team prioritise improvements
Requirements
- Experience in a customer support role, ideally in a tech company
- Strong problem-solving skills, capable of picking up new things quickly and adapting to changing priorities
- Excellent communication skills, and ability to translate user needs into solutions
- Experience working independently in a remote working environment, being able to take initiative and problem solve without immediate help
Benefits
- Compensation philosophy is to pay slightly above market on salary and above market on equity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
problem-solvingcommunicationadaptabilityinitiativeindependence
