The GIANT Company

Customer Support

• Respond to inbound customer support tickets, replying to queries from our users, getting feedback, and generally representing the Granola brand
• Triage and escalate more complex queries to our UK-based customer experience team
• Support customer experience improvements in collaboration with our current CX team, including our documentation, tooling, AI implementation and processes
• Collaborate with the wider Granola team to continuously improve our product, processes and customer journey
• Spot patterns and trends in customer support issues, and use these to help the team prioritise improvements

Customer Experience Specialist