Sagility

Customer Support

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Customer Service Representative, Healthcare

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.
• Participate in paid virtual training and ongoing development.
• Provide compassionate human connection to members/patients.

• Handle incoming calls promptly and professionally
• Research and provide effective resolutions to customer inquiries
• Accurately document call details
• Communicate empathetically and diplomatically with clear, professional articulation
• Meet team goals for quality and customer satisfaction daily
• Act as a compassionate human connection for members/patients
• Participate in paid virtual training and ongoing development
• Follow attendance and performance expectations