Customer Service Representative, Healthcare

Sagility

Remote Customer Service Representative at Sagility managing healthcare inquiries through effective communication. Providing resolutions, documenting calls, and ensuring customer satisfaction.

Posted 6/9/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $14 - $15 per hourWebsite

About the role

Key responsibilities & impact

Handle incoming calls promptly and professionally.
Research and provide effective resolutions to customer inquiries.
Accurately document call details.
Communicate empathetically and diplomatically with clear, professional articulation.
Meet team goals for quality and customer satisfaction daily.

Requirements

What you’ll need

Must be 18 years or older.
High School Diploma or equivalent.
Minimum of 1 year at a single job, preferably in customer service.
Reliable attendance, with no absences in the first 90 days.
Typing at least 25 WPM.
Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
Secure, private work area at home.
Flexible availability, including weekends.
Previous healthcare experience is a plus.
Commitment to excellence and a positive attitude.
Strong communication and interpersonal skills.
Comfort in a fast-paced, team-oriented environment.
Proficiency in navigating computer applications.
Desire to exceed customer expectations and grow professionally.
At least 1 year of experience in a call center environment is required.

Benefits

Comp & perks

Competitive pay: $14.00 – $15.00/hour.
Performance-based incentives.
Paid training in a cutting-edge virtual training environment.
Comprehensive health coverage (available after 90 days).
Employee wellness and engagement programs.
Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.
Daily Pay.
Medical, Dental, and Vision coverage.
Life Insurance.
Short-Term and Long-Term Disability options.
Flexible Spending Account (FSA).
Employee Assistance Program.
401(k) with employer contribution.
Paid Time Off (PTO).
Tuition Reimbursement.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

typing 25 WPMcustomer service experiencecall center experiencehealthcare experiencecomputer applications proficiency

Soft Skills

communication skillsinterpersonal skillsempathydiplomacycommitment to excellencepositive attitudeflexibilityteam-orientedproblem-solving

Certifications

High School Diploma or equivalent