Customer Service Representative
MULTI SEAL Tire Sealants
Customer Service Representative
The Hartford
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $42,560 - $63,840 per year
Job Level
Mid-LevelSenior
About the role
- Provide support and an effortless experience to policyholders regarding insurance questions, policy changes, and billing needs
- Work with customers regarding insurance questions, policy changes, and billing needs
- Promote digital self service capabilities
- Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand
- Assisting customers over the phone
- Learn insurance product and processes in training environment
- Required to commit to the training and work schedule and maintain a dedicated, distraction-free workspace
- Entry level position in contact center with career pathways and skill building opportunities
Requirements
- A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
- Ability to work in a fast-paced complex environment while navigating multiple programs
- Problem solving and critical thinking skills with strong attention to detail
- Excellent communication skills with ability to empathize with customers and colleagues
- Adaptability
- High School Diploma or equivalent experience required
- Spanish bilingual a plus
- Required to commit to the training and work schedule
- Have a dedicated workspace free from distractions during work and training hours
- INTERNET: high speed broadband internet service is required; we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; minimum upload/download speeds of 10Mbps/100Mbps will be required
