Sales Operations Manager
SharkNinja
Customer Service Representative
MULTI SEAL Tire Sealants
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- Provide customer service support for the company’s stores
- Phone line coverage
- Monitor ticketing system and participate in resolution of issues for assigned case types
- Assist customers with order and return inquiries
- Assist with general customer service tasks, such as voicemail monitoring
- Adapt responsibilities as the needs of the rapidly growing team change
- Work in an entrepreneurial environment to learn customer needs and develop improved service methods
Requirements
- High School Diploma or equivalent
- Must not have had any disciplinary actions regarding attendance, conduct and/or performance in the past 90 days, and must not be approaching such action
- Available for shifts (scheduled 5 days per week, Monday–Saturday): 5:00am-2:00pm PST; 6:00am-3:00pm PST; 7:00am-4:00pm PST; 8:00am-5:00pm PST
- High speed Wi-Fi connection of at least 100 MBPS, hard wired with ethernet cord & backup internet source
- Minimum of 1 year of experience handling inbound calls in a fast-paced, high-volume call center (12 months)
- Experience with tires or automotive industry (preferred)
- Bilingual in Spanish and English (preferred)
- Comfort with Google Suite products and/or Microsoft Office products
- Based remotely in Manila, Philippines (must be located in Manila)
- Submit resume in English
