MULTI SEAL Tire Sealants

Customer Support

• Serve as the primary voice of the company, managing a high volume of inbound calls. This is a phone-heavy role, requiring up to 8 hours of active phone time per day.
• Provide friendly, professional, and solution-oriented guidance on products, pricing, and website navigation.
• Manage the full order lifecycle, including creating orders, tracking shipments, and processing returns or warranties.
• Drive timely resolution for all assigned cases within our ticketing system.
• Hold yourself accountable to meeting and exceeding key performance indicators (KPIs) while providing an excellent customer experience.
• Maintain a high level of reliability and dependability in a fully remote environment.
• Adapt quickly to new processes, tools, and shifting priorities as our small team scales.
• Actively participate in continuous improvement by suggesting updates to FAQs and workflows to reduce customer effort.
• Take on new tasks and responsibilities as the company scales and customer needs evolve.

Customer Service Representative

• Customer service support for our stores:
• Phone line coverage
• Monitor ticketing system and participate in resolution of issues for assigned case types
• Assist customers with order and return inquiries
• Assist with general customer service tasks, such as voicemail monitoring
• Responsibilities may change or adapt to the needs of our rapidly growing team

Customer Service Representative, English & Spanish Speaking

Product Manager

• Own the product definition and delivery of Garage Hub's and Driveline's core distribution platform capabilities.
• Design and evolve systems that support order management, catalog ingestion, part normalization, and data quality across customers and suppliers, including UX/UI where applicable.
• Partner with Engineering to plan and deliver product releases that support customer and distributor workflows and scale.
• Work closely with Operations and Strategic Partnerships teams to understand distribution-specific constraints (shipping logic, catalog complexity, pricing rules, inventory data, supplier variability) and translate them into product requirements.
• Partner directly with Operations to identify and resolve pain points, validate requirements, and ensure solutions are practical and adopted in live operating environments.
• Define and maintain a prioritized roadmap aligned to distributor/customer needs and business objectives.
• Identify opportunities to reduce manual work through automation, tooling, and workflow redesign.
• Communicate product priorities, tradeoffs, and delivery timelines clearly to stakeholders.
• Operate effectively in a fast-paced, entrepreneurial environment with evolving requirements and limited precedent.
• Other duties as assigned.

Customer Service Representative

Customer Service Representative, English & Spanish Speaking

Junior Product Manager