MULTI SEAL Tire Sealants

Customer Support

• Serve as the primary voice of the company, managing a high volume of inbound calls.
• Provide friendly, professional, and solution-oriented guidance on products, pricing, and website navigation.
• Manage the full order lifecycle, including creating orders, tracking shipments, and processing returns or warranties.
• Drive timely resolution for all assigned cases within our ticketing system.
• Hold yourself accountable to meeting and exceeding key performance indicators (KPIs) while providing an excellent customer experience.
• Maintain a high level of reliability and dependability in a fully remote environment.
• Adapt quickly to new processes, tools, and shifting priorities as our small team scales.
• Actively participate in continuous improvement by suggesting updates to FAQs and workflows to reduce customer effort.
• Demonstrate a "creative learner" mindset by staying current on rapid product updates and company guidelines.
• Take on new tasks and responsibilities as the company scales and customer needs evolve.

Seasonal Customer Service Representative, English & Spanish Speaking

Account Manager

• Draft all written communications for the account lead — emails, formal responses, and internal updates — requiring minimal revision
• Build and maintain weekly account presentations, pulling data and shaping it into a clear, executive-ready narrative
• Monitor account performance metrics and proactively surface anomalies or risks before they escalate
• Track all open action items and commitments; drive them to closure without being asked
• Prepare briefing materials ahead of every meeting or call
• Coordinate rapid internal responses to partner requests, managing timelines and follow-through
• Pull and analyze data from internal systems (BigQuery, dashboards) to answer business questions and build the fact base for strategy
• Maintain a clean log of all partner commitments, decisions, and status updates

Strategic Partnerships Analyst

Data Engineer

• Support the automation, development, maintenance, and optimization of our data pipelines and infrastructure.
• Work closely with senior data engineers to process, clean, and transform large datasets, ensuring data integrity and availability for analytics and business decision-making.
• Collaborate with cross-functional teams to understand data needs and contribute to improving data workflows.
• Develop and maintain Python scripts and applications for data processing, analysis, and automation.
• Design, develop, and maintain Power BI dashboards and reports to deliver actionable insights to stakeholders.
• Reviewing data for accuracy, completeness and consistency
• Organizing and maintaining electronic records for a company’s databases
• Analyzing data in order to identify trends and opportunities for improvement
• Assisting in creating reports and proposals to present findings to management
• Address technical issues and provide IT support to ensure smooth business operations
• Support IT management team

Seasonal Customer Service Representative, English & Spanish Speaking

Strategic Partnerships Analyst

Junior Data Engineer