Manager, Eligibility
Savista
HOA Site Manager
Spectrum Association Management
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona
Visit company websiteSalary
💰 $17 per hour
Job Level
Mid-LevelSenior
About the role
- Drive to the communities managed and inspect homes for compliance, making notations of non-compliant homeowners
- Complete drives in a company vehicle (occasionally use personal vehicle with mileage reimbursement)
- Spend approximately two-thirds of the work day driving through neighborhoods to directly inspect homes
- Walk some areas of properties when required
- Help frustrated homeowners, de-escalate and resolve conflicts
- Improve service by recommending improved processes and identifying new product and service applications
- Work with homeowners regarding compliance, improvement requests, and resolution of those issues and requests
- Respond to customer inquiries by understanding the inquiry, researching, assembling information, forwarding to the customer, and verifying understanding
- Perform high-volume administrative responsibilities
- Continually increase job knowledge by participating in educational opportunities and reading/understanding governing documents of each association
- Drive personal vehicle during vehicle repair/maintenance periods (mileage reimbursed)
Requirements
- Valid drivers’ license
- Auto insurance meeting policy limits of at least $100,000 per accident and $50,000 per person for bodily injury (proof required at hire)
- Reliable vehicle
- Good driving record
- Must be computer literate and familiar with Microsoft Word and Excel
- Proven skill in conflict resolution and customer service
- Organization and time management
- Problem solving and analysis
- Clear and professional communication, both written and verbal
- Attention to detail
- Able to understand and carry out oral and written requests
- Able to multitask and learn in a fast-paced environment
- Customer-service minded with ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times
- We do not require experience in our industry, but we highly value initiative and the ability to work independently
