The Cigna Group

Account Manager

• Lead pharmacy strategy for the assigned market in alignment with corporate and local objectives
• Develop and execute market-specific pharmacy business and service plans to support financial goals
• Partner closely with Medical Sales leadership to support integrated sales and retention strategies
• Serve as the market lead pharmacy subject matter expert for clients, brokers, and consultants
• Retain the assigned book of business through proactive portfolio management and PBM pricing expertise
• Support new sales and renewals by leading pharmacy RFP, pricing, and finalist strategies
• Drive adoption of pharmacy programs and solutions that lower total cost of care
• Lead, coach, and develop Pharmacy Clinical Account Managers and/or Pharmacy Account Executives
• Oversee hiring, onboarding, performance management, and team resource alignment
• Ensure successful new client implementations, renewals, and benefit plan changes
• Act as escalation point for complex pharmacy issues in partnership with Service Operations
• Build and maintain strong relationships with internal stakeholders and enterprise partners
• Represent Cigna Pharmacy Management in market strategy meetings and local industry events

Senior Manager, Pharmacy Sales & Account Management

Manager

• Leading forecasting, short‑term planning, scheduling, and real‑time workforce management for Provider Call Operations
• Ensuring staffing strategies are aligned to demand, service level objectives, and financial targets
• Partnering closely with Operations, Finance, and Global Service Partners to develop forecasts
• Translating long‑range forecasts into actionable short‑term staffing and capacity plans
• Analyzing forecast accuracy, identifying variance drivers, and implementing improvements
• Overseeing schedule development and optimization to meet service, productivity, and cost targets
• Ensuring schedules account for shrinkage, skill mix, attrition, training, and operational constraints
• Leading real‑time management strategy and intraday execution to respond to demand variability
• Establishing intraday governance, playbooks, and escalation paths to support service level performance
• Monitoring daily service, backlog, and productivity performance and proactively mitigating risks
• Leading, coaching, and developing teams across short‑term planning, scheduling, and real‑time management functions
• Serving as the primary workforce planning point of contact for Provider Call Operations leadership
• Providing clear, actionable insights on staffing risks, trade‑offs, and opportunities
• Leading workforce planning transformation initiatives, including process standardization and tool enhancement.

Senior Manager, Provider Call Workforce Planning

• Lead end‑to‑end workforce planning for Provider Enablement functions, including long‑term forecasting, short‑term planning, and ongoing resource management
• Develop and maintain capacity models to support Claim Enablement programs, including quality audit activities, training, coaching, and operational readiness
• Translate business demand, productivity assumptions, and program requirements into actionable staffing and capacity plans
• Partner with Enablement and Operations leaders to anticipate demand changes driven by program expansion, regulatory requirements, or operational strategy
• Provide oversight of short‑term and monthly capacity planning cycles, including variance analysis and risk identification
• Manage resource allocation across multiple enablement work types, ensuring alignment to priorities, skill requirements, and service objectives
• Lead the expansion of workforce planning capabilities across broader Provider Enablement, including Provider Call and Network Operations
• Deliver clear insights and recommendations on staffing risks, trade‑offs, and mitigation strategies
• Lead and develop workforce planning team members supporting Enablement functions
• Drive continuous improvement of planning models, processes, and tools to improve accuracy, transparency, and agility
• Partner with Finance to support budget planning, forecasting, and financial impact assessments related to staffing changes
• Participate in operational and planning forums, providing workforce planning expertise to support decision‑making

Senior Manager, Provider Enablement Workforce Planning

Medical Director

• Performs benefit-driven medical necessity reviews for coverage, case management, and claims resolution.
• Improves clinical outcomes through daily interactions with health care professionals.
• Participates in coverage guideline development and quality processes.
• Serves as a mentor or coach to other Medical Directors and colleagues.

Data Analyst

• Leverage data to answer business questions by identifying data needs, extracting data from relevant sources, and performing detailed analysis
• Use technical expertise (e.g., SQL, Python, PySpark) and analytical tools to explore operational data, identify trends, drivers, and outliers, and explain performance outcomes
• Design, build, and maintain standardized reports and dashboards that support C&CE operational reviews and decision-making
• Enable self-service analytics by creating clear, well-structured reporting solutions using business intelligence tools including novel AI technologies
• Ensure data accuracy, consistency, and reliability through validation, reconciliation, and quality checks
• Respond to ad hoc analytical requests while identifying opportunities to standardize or automate recurring analyses
• Partner closely with cross functional stakeholder groups to align analytics outputs with business needs

Data Analytics Advisor

Financial Planning and Analysis

• Responsible for supporting Provider Specific strategy domains in creation and consolidation of strategy related documents including strategic roadmaps / roadshows and portfolio inventories
• Responsible for orchestration of the holistic portfolio process for PX&O, coordinating a variety of matrix partners through the deliverables cycle across multiple portfolio funding sources
• Responsible for on-going maintenance of key consolidated PX&O Portfolio deliverables
• Provider Portfolio Snapshot summary of key Provider Initiatives
• Business cases supporting cross-functional initiatives driven by PX&O Portfolio process status insights for Enterprise Portfolio stakeholders
• Provide guidance to PX&O and PC&T partners in leveraging new Strategy & Planning Tools such as the WEPS: Strategy & Planning workflow and Strategic Backlog
• Develop new insights to help inform decisions and measure success of Provider Experience & Operations related initiatives in partnership with Value Management and technology partners
• Enable evolution of the Provider portfolio process in conjunction with evolution of Enterprise Portfolio processes to optimize enterprise value

Senior Strategic Planning Advisor

Executive Assistant

• Provide administrative support to key leaders within the Cigna Pharmacy Organization.
• Act as a trusted resource and professional problem solver.
• Execute on complex scheduling requests involving various leadership levels across the enterprise.
• Build effective relationships and work closely with internal partners.
• Handle travel arrangements for leaders and prepare and settle expense accounts.
• Ensure seamless management of all plans and coordinate related arrangements.
• Manage an effective calendaring system and enhance efficiencies.
• Schedule and organize meetings including Microsoft Teams and conference calls as required.
• Plan and coordinate on-boarding activities as needed.
• Maintain and coordinate department distribution lists and SharePoint/file systems.
• Order equipment and supplies using the portal supply system.
• Manage department vendor payment activities, track and approve invoices, and assume responsibilities for travel and expense entry using Concur.

Product Manager

• Serve as the key interface and liaison between the business sponsor and technology counterparts
• Responsible for accuracy and comprehensiveness of business requirements
• Contribute to business requirements for new and existing systems
• Apply new technical tools to support business within digital and communication BPO space
• Provide input on technical design of new and existing applications
• Participate in meetings and release planning to ensure successful adoption
• Communicate and report on progress with stakeholders

Business Product Owner Advisor, PBM Operations

Analyst

• Create and test ClaimsXten (CXT) scripts using medical claim systems such as Proclaim, Facets, PMHS, and PPN.
• Partner with Quality Engineering (QE) teams to support testing, retesting, and issue resolution.
• Document workflows, test results, and system changes clearly and accurately.
• Work with business leaders and change teams to support readiness, training, and implementation.
• Provide clear project updates, reporting, and post‑implementation monitoring.
• Identify opportunities to automate processes, improve service quality, and reduce operating costs.
• Support or lead small projects or components of larger initiatives.
• Coordinate with business SMEs and IT partners to meet scope, cost, and timeline goals.
• Ensure project plans are documented, approved, and executed as designed.

Claims Systems Project Lead Analyst

• Responsible for providing strategy and analytics support for the Client Service and Operations team
• Focus on delivering a seamless onboarding and servicing experience for clients
• Lead a Business Analysis team within the C&CE organization
• Work closely with Operations, Product and Technology teams to understand business problems
• Guide the development of analytical models/insights and build compelling business cases
• Collaborate with the VP of Client Service and Operations
• Influence new technology solutions that improve the Client experience
• Act as a key thought partner for the executive supported
• Create a collaborative culture within the analytics team

Senior Manager, Strategy & Analytics

Full-stack Engineer

• Design, develop, and unit test software applications that align with engineering standards and quality expectations.
• Drive process improvements across the Provider and Core Technology Solutions & Engineering organization, partnering closely with Operations and Technology Product Management.
• Promote proactive quality engineering practices with a focus on preventing defects rather than detecting them later.
• Strengthen user story maturity using data and feedback to improve completeness, clarity, and acceptance criteria.
• Build and evolve heat-mapping tools that help prioritize Quality and Development Engineering effort for the most impactful system interfaces.
• Partner with engineers and technical leaders to guide the use of best practices, industry standards, and automation strategies.
• Mentor and coach team members to build capability, confidence, and technical depth across the organization.
• Lead the advancement of automation suites, harnesses, and tooling to increase reliability and repeatability.
• Use empirical data to refine engineering plans, enhance design decisions, and improve how work is defined and delivered.

Software Engineering Advisor

Operations

• Lead large, complex business initiatives that deliver measurable improvements in efficiency, quality, and stakeholder experience.
• Translate business needs into clear requirements, project plans, and workflows that guide teams from idea to execution.
• Partner with cross-functional leaders to assess impact, manage risk, and navigate change with clarity and purpose.
• Track progress, outcomes, and return on investment, using data to inform decisions and course-correct when needed.
• Design and sustain repeatable processes that support long-term operational success.
• Serve as a trusted advisor and escalation point, resolving issues and aligning stakeholders toward shared goals.
• Other duties as assigned.

Senior Business Project Advisor, Coverage Review Operations

Network Operations

• The National Ancillary Sr. Supervisor is responsible for the coordination, oversight and management of processes that ensure National Ancillary loading is completed timely and accurately.
• The Sr. Supervisor works closely with National Contracting and Cigna Service Operations Department to meet business objectives and Key Performance Indicators (KPIs).
• Oversees the National Ancillary loading team ensuring accurate and timely loading of provider data into systems.
• Responsible for staff performance, development, oversight of projects, initiatives, and other activities.
• Ensure Provider data is loaded into consuming systems timely and accurately.
• Develop expertise in Cigna’s source systems.
• Collaborate National Contracting teams on intake, loading process and provider data requirements.
• Directly responsible for performance and development of the National Ancillary loading team.
• Responsible for coaching, supporting, and mentoring the team.
• Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve provider tax related issues and ensure timely resolution.
• Ensure milestones and deadlines are met for projects and initiatives, evaluating project status and resource utilization to implement team’s effectiveness.

Senior Network Operations Supervisor

Learning and Development

• Conducts needs/skill gap analysis to identify opportunities to improve the performance of our operational partners, or to help prepare our operational partners for upcoming change
• Based on needs analysis, applies adult learning theories and methodologies to propose appropriate and effective learning solutions for closing gaps and increasing skills and competencies
• Determines measurable learning objectives for training programs
• Designs, develops and maintains training materials and new hire curricula, working with subject matter experts/line of business
• Produces materials for various delivery methods, including job aids, classroom, eLearning, social learning
• Conducts train the trainer for programs developed
• Manages highly complex training projects independently
• Measures the effectiveness of programs and materials with level I, II, III and IV (Kirkpatrick) analysis and reports back to the business
• Accountable for demonstrating the success of all programs
• Identifies opportunities to improve performance of our operational partners through deep understanding of business needs and results
• Provides consultative guidance on learning approach and plan to enable improved performance
• Develops knowledge and skill development tools for operational employees
• Demonstrates impact of initiatives to the business
• Understands the business they are supporting and identifies key business priorities and needs
• Ensures that all key stakeholders are aware of the training progress, status, and potential risks
• Stay abreast of industry trends in the field of Learning and seeks opportunities for self-directed development

Instructional Designer

• Perform the daily tasks of delegation oversight
• Conduct practitioner/provider group credentialing audits
• Negotiate and manage delegation contractual agreements
• Be a key contributor for internal and external organization audits
• Analyze and manage delegated provider data
• Maintain working knowledge of regulatory credentialing requirements
• Collaborate effectively with delegated groups and other matrix partners
• Provide support and act as a subject matter expert for various projects
• Perform other related duties as assigned.