The Cigna Group

Director

• Lead the strategic direction and execution for Express Scripts and EnGuide Pharmacies, aligning with Evernorth’s broader pharmacy and care delivery goals.
• Develop and communicate a compelling vision that inspires teams and stakeholders across the enterprise.
• Drive market differentiation through innovative pharmacy solutions, including digital engagement, supply chain optimization, and integrated care models.
• Identify and capitalize on emerging trends in consumer-driven pharmacy, virtual care, and specialty services.
• Lead the development and execution of targeted marketing campaigns designed to capture strategic market share by influencing patient and physician choice and aligning incentives across clients, ensuring measurable enterprise impact and growth.
• Provide strategic leadership with Finance and Analytics partners to design, deploy, and continuously evolve flexible enterprise value models that anticipate and respond to a dynamic pharmacy landscape, ensuring alignment with the growth objectives of The Cigna Group and Evernorth.
• Build and sustain strong relationships across matrixed teams including Product, Operations, Clinical, Technology, Analytics, and Commercial.
• Influence senior leaders (MDs, VPs, GMs, SVPs) to align priorities and resolve conflicts.
• Serves as enterprise voice with key clients, coalitions, health systems, and government entities.
• Shape and execute multi-year strategies tailored to diverse market segments including Employer, Public Sector, Federal, DOD, and strategic partners like Centene and Prime.
• Build and develop high-performing, agile teams.
• Foster a culture of innovation, accountability, and continuous improvement.
• Partner with HR to drive workforce strategy and leadership development.
• Act as proxy for the SVP on critical enterprise matters requiring strategic prioritization and executive decision-making.
• Represent pharmacy interests in enterprise forums and governance bodies.

Managing Director

Accounting Manager

• Prepare journal entries, reconciliations, payments, and analytics for third-party administrators and international network providers, ensuring accuracy and compliance with US GAAP.
• Support monthly and quarterly balance sheet reconciliations by researching variances, identifying root causes, and recommending and implementing improvements.
• Drive efficiency by identifying opportunities to streamline accounting workflows and partnering with business stakeholders—including offshore teams and CLINKS partners—to deliver sustainable solutions.
• Serve as a subject matter expert for third-party administrators and international network providers, including leading quarterly finance meetings, enhancing control processes, and improving reporting and payment oversight.
• Create, maintain, and update policies, procedures, and documentation in alignment with Sarbanes-Oxley requirements.
• Oversee international cash processes and escheat responsibilities, ensuring compliance with regulations and advancing enterprise-wide improvement initiatives.
• Develop analytical tools and guide team members in using them to improve insights and execution.
• Support annual 1099 reporting and compliance activities.
• Provide documentation and support for internal and external audits, ensuring readiness and accuracy.
• Serve as a resource, coach, and mentor to offshore team members, supporting their growth and performance.

Accounting Advisor

Analyst

• Perform contract reads and work on any fall-out issues from the contracts
• Understand and follow all loading instruction, policy and procedure documentation
• Continually identify and escalate process gaps and opportunities for process efficiencies across documentation to avoid negative customer impacts
• Loads in HCPM, Facets, Proclaim & PWB
• Work on our National Ancillary pended claim issues that come from the pended claim team
• Follow up with the manager on infractions
• Able to understand the interdependencies between business systems, teams and matrix partners; recognizes when changes or additional analysis needs to be conducted and provide appropriate feedback and suggestions
• Participate in peer training and coaching support to obtain required processing knowledge
• Participate in workload balancing daily as needs arise to support work streams and functions
• Understands needs of the team and supports the team
• Initiate accurate problem identification and present root cause analysis findings utilizing appropriate data trending tools and resources
• Collaborate to implement corrective actions
• Meet deadlines and accept additional tasks and assignments while maintaining established quality, production, and team timeliness standards
• Able to work successfully in a team environment
• Able to work and collaborate with matrix partners to provide regular data performance feedback, close data integrity gaps and proactively seek resolutions

Senior Plan Implementation Analyst

Network Operations

• Leading the intake, evaluation, and routing of retail pharmacy complaints submitted to state departments of insurance.
• Investigating issues by reviewing claims, provider interactions, client configurations, and network structures.
• Partnering with Legal and Regulatory teams to shape clear, accurate messaging for required state responses.
• Preparing, proofreading, and refining supporting documents.
• Collaborating with the Presidential Escalations team to deliver responses within required timelines.
• Identifying trends and contributing insights that help strengthen processes and improve network performance.
• Supporting special projects that advance innovation, readiness, and cross-functional collaboration across Product, Pricing, Network Operations, and Network Compliance.

Network Operations Lead Analyst

Executive Assistant

• Provide diverse and confidential administrative support to the SVP Home Pharmacy and Virtual Care and designated senior leaders, leveraging deep experience and understanding of company policies and procedures.
• Handle complex scheduling needs involving leaders across the enterprise, including senior forums—completing requests swiftly, accurately, and efficiently.
• Coordinate and manage logistics for executive travel. This includes agenda planning, collaborating with local teams, managing technology and catering needs, liaising with travel and meeting services, sending invitations, and more.
• Maintain and optimize the SVP’s calendar by setting priorities and making on-the-fly decisions to maximize their time amid competing demands.
• Build strong partnerships across the organization, working closely with fellow executive and administrative assistants, IT support, internal communications, and corporate travel/aviation teams.
• Lead the administrative aspects of department meetings, covering scheduling, logistics, and technology requirements.
• Manage leaders’ travel arrangements and expense reports to ensure seamless, well-coordinated plans and related tasks.
• Anticipate challenges or needs before they arise, proactively addressing and resolving them.
• Arrange and organize meetings—including Webex, Teams and conference calls (booking rooms, posting materials to SharePoint, distributing pre-reads, etc.).
• Plan and facilitate onboarding for new leadership and staff as needed.
• Oversee department distribution lists and maintain SharePoint/file systems.
• Procure necessary equipment and supplies through the company portal system.
• Collaborate with Real Estate for departmental space planning.
• Administer vendor payments, track and approve invoices, and manage travel and expense entries via Concur.

Executive Assistant – Home Pharmacy, Virtual Care

Product Manager

• Serve as the primary point of contact for product strategy, day-to-day product operations and development and maintenance of the solution suite.
• Oversee Cost Containment product innovation and development working closely with key matrix partners including Sales, Legal, Medical Economics, Finance, Underwriting, and Network Operations.
• Produce and present annual Product Roadmap.
• Serve as general subject matter expert to Sales/UW, Brokers/Consultants and Clients by responding to RFls/RFPs, presenting program value and leading all internal/external product trainings.
• Turn data into actionable insights by working with matrix partners to create and deliver relevant dashboard views/reporting of Cost Containment program performance, including program adoption, earnings updates, and industry trends.
• Lead all Program Go-to-Market activities including market message creation, collaterals, and internal/external distribution.
• General solution suite maintenance / management (scorecards, reporting, KnowledgeXchange, FAQs, playbook, etc.).
• Guide matrix partners through issue-resolution support and triage.
• Engage other partners as needed (i.e. other CC programs, Program Managers).
• Manage the Product mailbox including PBAB submissions, reporting requests, Sales questions, etc.
• Maintain and own all Exception and Opt-Out reports.
• Report out to matrix partners monthly.
• Perform quarterly audits of same.
• Identify areas of opportunity to drive efficiency enhancements with current manual processes.
• Facilitate and lead Core Team meetings by setting agenda, taking notes/recording any follow-up items.
• Work with matrix partners on projects as needed, i.e. Portfolio Funding execution.
• Monitor Federal and State legislation impacting Product.
• Work with matrix partners on ASO Agreement and SPD language review and updates.

Senior Product Management Advisor, Cost Containment

Underwriter

• Develop and apply expertise in benefit design, product knowledge and large claim risk assessment
• Partner with sales/underwriting at a case- and market-level to manage risk and achieve enterprise/stop loss financial goals
• Engage sales and underwriting partners to monitor rate execution and financial results relative to financial goals
• Drive stop loss strategy related to market competition, products and pricing for both existing and new prospects
• Interact with brokers and clients in both CE (Continuing Education) and non-CE settings to educate the market on stop loss products

Risk & Underwriting Senior Advisor – Stop Loss

Customer Support

• Deliver data, reporting, and insights to business leaders
• Identify trends, performance gaps, and improvement opportunities
• Collaborate with training, coaching, and workforce management teams
• Provide timely analysis on escalated concerns
• Train, mentor, and support team members
• Develop business-facing materials for leadership review
• Serve as a liaison for complex issues

Customer Service Analyst

• Negotiate SCAs with behavioral health facilities and providers to address urgent or unique member needs
• Establish and maintain provider relationships that support Evernorth’s national network strategy and fill identified network gaps
• Initiate and sustain effective communication channels with matrix partners, including Claims Operations, Clinical Operations, Provider Relations, Behavioral Finance, Compliance, Sales, and Marketing
• Analyze financial and operational impact of proposed agreements, ensuring alignment with organizational goals and cost containment strategies
• Draft and finalize contracting agreements that align with internal operational standards and meet external provider expectations

Senior Provider Contracting Analyst

Full-stack Engineer

• Develop APIs and applications in the healthcare domain with respect to Patient, Memberships, Order, Dispense and Pharmacy operations for related systems
• Analyze and create business models, logical specifications and/or user requirements
• Participate in scrum meetings and coordinate with Business Analysts
• Design, document, and demonstrate solutions
• Mentor offshore resources and other vendors
• Create solutions that are innovative cost effective, practical, and consistent with organizational objectives
• Lead discussions with all levels of the organization

Senior Software Engineering Advisor

• Responsible for achieving earnings, persistency, growth, service and expense objectives for the South Florida Market
• Responsible for assisting/developing and achieving business plans and managing/developing an Underwriting staff
• Meets with key brokers, sales offices and target clients to assess market trends, develop strategic focus and adjust market goals as necessary
• Assists in broker/client development and handles high risk major impact negotiations directly
• Responsibilities span all products offered including specialty products for a specific market
• Proven skill in understanding market and industry wide dynamics to set strategies/tactics to achieve both earnings and revenue growth objectives.

Risk & Underwriting Manager – South Florida Market

• Lead initiatives to optimize order-to-cash processes within SAP
• Define and lead business requirements for SAP sales order management
• Implement automation to minimize manual intervention and improve operational efficiency
• Gather requirements for SAP sales order lifecycle management
• Monitor KPIs for order accuracy, cycle time, and customer satisfaction
• Partner with IT, finance, and supply chain teams for seamless integration

Senior Product Management Advisor, SAP Warehouse Automation, EWM

Operations

• Strengthen and evolve end-to-end agency workflows to ensure clear intake, smooth execution, and consistent delivery across internal teams and external partners.
• Lead operational improvements by introducing change management, updated workflows, and practical SOPs that support speed, quality, and transparency.
• Act as the agency’s Wrike system owner, designing workflows, dashboards, and reporting that enable visibility, accountability, and confident decision-making.
• Champion the adoption of tools and processes across the agency ecosystem to drive alignment, collaboration, and continuous improvement.
• Manage external agencies, freelancers, and vendors in partnership with Procurement—overseeing vetting, onboarding, contract negotiation, scope alignment, and performance.
• Partner closely with Finance and Marketing Operations to lead budget planning, workforce forecasting, and ongoing cost management. Build models, rate cards, and estimation tools that support accurate planning and responsible investment.
• Monitor delivery health, financial performance, resource utilization, and operational metrics to surface trends, risks, and improvement opportunities.
• Advise cross-functional partners—including Marketing, Procurement, Legal, and business stakeholders—to ensure projects are well scoped, strategically aligned, and resourced for success.
• Guide internal teams to plan proactively, anticipate needs, and translate business goals into actionable creative initiatives.
• Build workforce plans that account for seasonal patterns, project pipelines, and shifting business priorities.

Senior Manager, Marketing Agency Operations

• Drive value in sales order management.
• Define and lead business requirements.
• Product strategy and execution.
• Cross-functional collaboration.
• Develop SAP strategies that enhance order accuracy, streamline fulfillment, and reduce processing time.
• Implement automation to minimize manual intervention and improve operational efficiency.
• Gather requirements for SAP sales order lifecycle management, including order entry, pricing, and delivery scheduling.
• Ensure alignment with corporate pricing policies, tax regulations, and compliance standards.
• Maintain SAP roadmap for sales order management enhancements and oversee implementation of new features.
• Monitor KPIs for order accuracy, cycle time, and customer satisfaction.
• Partner with IT, finance, and supply chain teams to ensure seamless integration of sales orders with downstream processes.
• Collaborate with commercial teams to support pricing strategies and customer agreements.

Senior Product Management Advisor, SAP Contracts – Chargebacks

Chief of Staff

• Unlocking capacity, aligning cross-functional initiatives, and ensuring execution against Provider Data Management (PDM) goals
• Drive clarity, coordination, and accountability across PDM and partner teams
• Orchestrate operating rhythms, track goals and KPIs, synthesize executive-ready content
• Ensure alignment, remove blockers, and drive execution with leadership
• Collaborate with Chiefs of Staff across PX&O to produce executive-ready content