The Cigna Group

Compliance

• Provide critical support to ensure the effective administration of compliance and training programs
• Monitor regulatory changes, maintain industry and program documentation, coordinate audits, and support training initiatives
• Uphold program integrity and promote clear, consistent communication with internal teams and external stakeholders
• Monitor 340B program updates and industry regulations from HRSA/OPA, Medicaid, manufacturers, and other key agencies
• Track and document ongoing rule and policy changes
• Collect, organize, and maintain internal resource libraries of industry updates
• Coordinate client audit support activities, including HRSA, manufacturer, payer, and mock audits
• Maintain audit documentation and track outcomes
• Assist in compiling compliance reports and dashboards for leadership review
• Support data entry and tracking for compliance metrics and training completion
• Schedule and coordinate training sessions for staff and external stakeholders
• Maintain records of training attendance, certification status, and completion
• Assist in developing and preparing training materials, presentations, and related resources in collaboration with leadership
• Monitor and respond to inquiries from internal teams and covered entities related to regulatory, compliance, and training topics

Regulatory and Compliance Lead Analyst

Analyst

• Point of contact for client interactions and/or HUB
• Identify barriers to care through deep analysis of pending cases, missed commitments, unenroll data, TAT data and more
• Coordinate with leadership team and operational partners to improve the patient experience
• Provide an elevated Program Manager level of service
• Interact with internal and external partners for the majority of your workday
• Manage the relationship between your aligned pharmaceutical client(s), their HUBs and their program(s)
• Act as a liaison to answer questions related to Accredo processes, service issues and mitigate any escalations
• Develops strong relationships, instills trust with partners and incorporates a strategic mindset, anticipating potential needs or concerns
• Own responsibility for the overall health and performance of the program
• Research, gather, analyze, and communicate data efficiently
• Identify and track trends, perform root-cause analysis, and drive process improvement initiatives
• Create presentations and host meetings with operations leaders, account teams, HUBs and manufacturers

Lead Analyst

Account Manager

• Serve as the primary point of contact for Evernorth Health Services leadership, translating business objectives into actionable marketing strategies and integrated campaigns.
• Anticipate challenges, pivot quickly when priorities shift, and develop creative solutions to keep projects on track.
• Build and maintain trusted partnerships with senior-level stakeholders, influencing marketing priorities and ensuring alignment with enterprise goals.
• Oversee development of creative briefs, campaign strategies, and content that reflects Evernorth’s brand promise and differentiates in the marketplace.
• Provide leadership, coaching, and mentorship to account team members; foster a culture of collaboration, resilience, and accountability.
• Collaborate effectively with in-house teams, external vendors, and suppliers to deliver seamless execution of complex, multi-channel campaigns.
• Oversee project planning, resource allocation, and budget management for complex campaigns; ensure projects are delivered on time, on budget, and on strategy.
• Identify opportunities to enhance marketing effectiveness through new approaches, tools, and technologies.

Senior Manager, Account Management – Marketing Agency

Director

• shape how we understand and respond to a fast changing healthcare landscape.
• guide a national team that brings clarity to complex data, strengthens our competitive position, and helps us make smarter, faster decisions.
• integrate primary and secondary intelligence sources—including unit cost, network access, benefit and product strategy, reimbursement models, and emerging market disruptors—into enterprise decision making.
• translate complex market dynamics into simple, compelling narratives that guide strategic priorities across national and regional partners.
• drive alignment across National, Regional, and Enterprise CI teams to ensure a unified competitive intelligence strategy.
• lead national assessment of competitive unit cost, leveraging transparency data, benchmark reporting, CMS/State sources, and emerging datasets to inform pricing and contracting strategies.
• deliver market level competitive insights that give Pricing and Contracting a clear view of strengths, risks, and opportunities.
• provide national expertise on network access, adequacy requirements, termination management, provider recruitment strategies, and alternative access solutions.
• guide targeted research and competitive reporting that improves provider contracting effectiveness and supports affordability outcomes.
• oversee standard and ad hoc reporting that is concise, accurate, consistent, and easy to act on.
• build controls and dashboards that help leaders identify trends early and respond with confidence.
• lead budgeting, forecasting, and cost management efforts for the department.
• ensure strong operational documentation, including training guides, job aids, and process improvements.
• champion the use of automation, AI solutions, analytics platforms, and digital tools to elevate insight quality and team efficiency.
• advance new methods of competitive intelligence gathering and reporting.
• lead development of technology enabled processes that improve data accuracy, workflow speed, and scalability.
• build strong partnerships with Contracting, Pricing, Network Analytics, Network Operations, Sales, Product, Medical Management, Compliance, and Enterprise CI.
• remove barriers, resolve escalations, and ensure seamless cross functional execution.
• lead and inspire national and regional teams through change, fostering a culture of innovation, inclusion, growth, and strategic thinking.
• own the People Strategy for the organization, including talent attraction, development, succession planning, and retention.
• develop a collaborative, high performing team environment that values diverse perspectives and continuous learning.

Senior Director, Network Development – Competitive Insights

Actuary

• Lead the development and refinement of medical claims forecasting models
• Use advanced actuarial techniques to project claim costs, identify emerging risk factors, and anticipate future medical cost pressures.
• Own, manage, and govern the core actuarial datasets used for pricing, forecasting, and trend analysis.
• Partner with Data Engineering, Finance, and BI teams to enhance data pipelines and strengthen analytic capabilities.
• Produce regular insights into key drivers of claims results.
• Communicate analytical findings to leadership and cross-functional partners.
• Develop and refine actuarial assumptions that support projection models, budgeting cycles, and regional planning activities.
• Mentor and guide actuarial analysts, providing direction on forecasting, data management, and analytical rigor.

Actuarial Advisor – Pricing, Forecast and Analytics

• Define the MD Live experience strategy and translate it into a product-aligned roadmap spanning digital, physical, clinical, and operational touchpoints
• Lead experience governance to ensure coherence and reduce fragmentation across product, engineering, operations, clinical, and marketing teams
• Facilitate cross-functional tradeoff decisions and maintain alignment across journeys and product lines
• Lead development of journey maps, service blueprints, ecosystem diagrams, and end-to-end experience architectures as core inputs to product discovery
• Embed AI teammates and agentic workflows into product operations, including research synthesis, scenario simulation, content generation, prediction, and guidance
• Establish and operationalize responsible AI principles for patient/member-facing interactions and internal decision support
• Oversee research and analytics to establish an Experience Measurement Framework that links experience KPIs with product and operational outcomes

Senior Director, Product Experience Strategy

Account Executive

• Retain assigned book of business
• Educate & consistently advance the knowledge of pharmacy within the Cigna medical sales organization
• Participate in client meetings and presentations to review client performance
• Offer and successfully sell in a suite pharmacy management programs and solutions
• Uncover and promote opportunities to expand the pharmacy earnings contribution
• Partner with medical sales, underwriting and other teams as the pharmacy subject matter expert
• Coordinate core service delivery external messaging
• Facilitate service concern resolution meetings with clients and brokers
• Analyze pharmacy utilization in order to provide clients with consultative solutions

Pharmacy Account Executive – Central Region

Communications

• Develop, manage, and refine internal communication strategies that strengthen alignment and engagement across teams.
• Partner with Change Management Leads to support successful adoption of strategic initiatives through communication planning, targeted messaging, and stakeholder support.
• Create, edit, and publish high-quality content across channels, ensuring clarity, accuracy, and consistency in tone and brand.
• Maintain and enhance the Behavioral Iris Page, ensuring content is relevant, organized, and easy to navigate.
• Support communication readiness for change initiatives, including drafting talking points, stakeholder updates, presentations, and meeting support materials.
• Manage communication templates, documentation, and shared resources in a centralized repository.
• Develop and maintain communication calendars to track messaging timelines, deliverables, and key milestones.
• Analyze communication performance using engagement metrics such as readership, click-throughs, and feedback trends, translating insights into improved communication strategies.
• Support process design and documentation. Build surveys, consolidate data, and prepare summaries to provide leaders with clear insights on engagement and adoption.
• Support Wrike work management tracking, updates, and reporting, ensuring timely and accurate status visibility.
• Coordinate technology and tools used across communication efforts, including SharePoint, Webex, and emerging communication platforms.
• Provide administrative and operational support, including PowerPoint creation, meeting moderation, distribution of recordings and notes, and other tasks as assigned.

Senior Behavioral Communications Analyst

Medical Reviewer

• Conduct utilization management reviews for medical necessity, appropriateness, and benefit coverage.
• Apply Cigna medical policies, MCG, ASAM, URAC standards, and clinical judgment.
• Identify cases requiring physician review and coordinate with Medical Directors.
• Initiate Case Management referrals as appropriate.
• Maintain compliance with HIPAA, regulatory rules, and internal quality standards.
• Participate in team meetings, quality audits, training, and workflow improvements.
• Support departmental initiatives, documentation accuracy, and performance metrics.

Senior Clinical Reviewer Analyst

Human Resources

• Serve as a strategic advisor to senior leaders, aligning HR strategies with business goals to enable growth and transformation.
• Lead leadership development, workforce planning, organizational design, and long-term talent strategy initiatives.
• Drive HR execution for mergers, acquisitions, integrations, and organizational redesign.
• Partner with HR Centers of Excellence to create scalable, enterprise-ready solutions across Talent Acquisition, Employee Relations, Compensation, Benefits, HR Operations, and more.
• Coach leaders through complex people challenges, change management, and business transitions with clarity and compassion.
• Use data, insights, and workforce analytics to guide decisions and measure impact.
• Champion a culture of accountability, inclusion, agility, and continuous improvement.
• Identify leadership gaps, succession needs, and development opportunities to strengthen talent pipelines.
• Support optimization of operating models and workforce structures during periods of high growth.

Senior Strategic HR Business Partner

• Own and execute regional pharmacy growth, retention, and margin strategies aligned to P&L goals
• Lead, coach, and develop a team of client-facing pharmacy subject matter experts
• Drive client retention through competitive pricing strategies and consultative partnerships
• Expand pharmacy carve-in adoption for middle-market clients using external PBMs
• Partner with medical sales teams to identify upsell opportunities that improve affordability and health outcomes
• Assess market dynamics and provide insights on product development and competitive strategy
• Oversee service delivery, resolve escalations, and ensure a strong client experience
• Build trusted advisor relationships with clients, brokers, and consultants
• Communicate performance, risks, and opportunities to senior leadership

Pharmacy Account Management Director – East Region

Administration

• Assist in maintaining the learning management system (LMS) user audiences, assignments, and reporting
• Perform multiple administrative functions in support of the organization-wide LMS training programs
• Assist with LMS course assignments, reporting, auditing, and maintenance of course records within the LMS
• Create and audit all specialty LMS assignment profiles, audiences, and learning activities
• Upload, test, and deploy eLearning content into the LMS
• Develop and analyze various LMS reports based on requester and data needs across multiple business areas
• Provide basic troubleshooting and assistance related to the LMS and online training courses.

Technical Training Lead Analyst, LMS Administrator

Financial Planning and Analysis

• Lead financial planning, reporting, and analysis for critical Technology initiatives, ensuring robust financial oversight and alignment with enterprise objectives.
• Partner with business leaders to deliver actionable, data-driven insights that inform investment decisions, investment prioritization, and resource allocation, supporting strategic growth and operational excellence.
• Oversee variance analysis, performance tracking, and financial reporting to drive transparency, accountability, and informed decision-making across the organization.
• Develop and maintain sophisticated financial models, dashboards, and scenario analyses to support strategic initiatives and transformation programs, enabling proactive identification of risks and opportunities.
• Drive cost optimization strategies across responsible spend areas, balancing innovation and operational stability while championing continuous improvement and value creation.
• Collaborate with cross-functional teams to ensure budgets are aligned with business objectives, fostering a culture of partnership and shared accountability for financial outcomes.

Senior Advisor – Technology Financial Planning & Analysis

Inside Sales

• Proactively manage and grow revenue and gross margin in your assigned territory through organic growth and acquisition of new accounts.
• Make outbound calls to clients to build and maintain relationships, identify new opportunities, and drive sales performance.
• Perform sales auditing, contract verification, and ensure compliance with all agreements and procedures.
• Serve as the first point of escalation for client concerns, providing timely and effective solutions to maintain client satisfaction.
• Handle credit/debit requests, manage product returns, and oversee account eligibility for Class of Trade (COT).
• Identify and analyze cause-and-effect trends and client needs, proactively addressing potential issues before they escalate.
• Represent the company at trade shows and client meetings, building rapport and promoting our specialty pharmacy solutions.
• Work closely with internal teams to ensure seamless contract execution and customer satisfaction.

Senior Account Representative – Inside Sales

• Oversee the full client onboarding journey
• Drive key conversations, secure essential setup details, and deliver clear, persuasive implementation plans
• Ensure smooth transitions for new and renewing clients and confidently present timelines in finalist meetings
• Own a book of business and lead the full implementation lifecycle for Client Operations
• Partner with Sales during the RFP process to understand client intent, assess feasibility, and explain benefit design implications
• Create and maintain Administrative Summary and Structure documents
• Collaborate with Sales to submit non‑standard benefits to the Product Benefit Advisory Board and ensure coordinated benefit design
• Lead a cross‑functional matrix team to execute implementation tasks, including benefit build, structure build, work orders, eligibility, ID cards, billing, banking, and scheduling
• Deliver clear, ongoing status updates to clients and internal partners; identify, negotiate, and resolve issues related to implementation, plan design, and deliverables.