The Cigna Group

Program Manager

• Lead large-scale, multi-year programs across Finance Data & AI, integrating data modernization, AI-enabled capabilities, and Finance process transformation.
• Build and manage end‑to‑end program structures, roadmaps, milestones, risk frameworks, and success metrics.
• Ensure programs deliver measurable outcomes aligned with Finance’s strategic goals, regulatory needs, and modernization agenda.
• Facilitate strategic planning, aligning resources, roadmaps, and decision-making across the program.
• Uphold disciplined governance routines, including portfolio health checks, risk/dependency tracking, and integrated reporting.
• Serve as a trusted advisor to Finance Data & AI leadership, helping set strategic priorities and resolve cross‑functional issues.
• Partner with the FDIO Change Management lead on the development and execution of change management strategies supporting Finance’s transformation efforts.
• Develop and refine executive-ready presentations, briefings, and strategic communications for internal and external audiences.

Senior Program Management Advisor – Finance Data Office

Product Manager

• Drive outcomes that move products and teams forward
• Translate business goals into clear product strategies that deliver measurable value
• Lead end-to-end execution of new products and product enhancements within Intelligence Solutions Research Services
• Coordinate cross-functional teams across product, sales, operations, and external partners to ensure alignment and momentum
• Own project planning, including timelines, dependencies, and resource needs, and adapt plans as priorities evolve
• Anticipate risks and challenges early, communicate them clearly, and lead thoughtful mitigation strategies
• Make informed decisions when multiple paths are available, balancing speed, quality, and impact
• Manage multiple high-visibility initiatives at once while maintaining focus and delivery excellence
• Communicate progress and insights with confidence to stakeholders at all levels, from senior leaders to frontline teams
• Partner with stakeholders to define, refine, and prioritize the product backlog to support long-term growth

Product Management Lead Analyst

Project Manager

• Assists Project Analysts (PA’s) for the Pre-Pay Correction Program using subject matter expertise, analytical skills, networking with matrix partners/vendors to define overpayment scenarios and define edit rules which deliver acceptable false positive results and financial returns
• Supports the PA with management of assigned edits, lifecycles and associated corrective actions
• Assists Project Analysts in providing comprehensive business cases for assigned edits. This includes root cause analysis, financial impact, claim volume impact, resource impact, expense of corrective actions, expense of errors, interim and long term solutions with timelines
• Authors and maintains Prepay Knowledge Articles, ensuring compliance with Policy & Procedure guidelines
• Performs claim testing to validate edit query logic and confirm Knowledge Article clarity
• Assists Project Analysts on edit reviews and edit viability based on testing results
• Performs quality and false positive reviews to validate edits are running efficiently
• Develops and facilitates New Edit and Edit Refresher training
• Partners with matrix partners to develop, implement and maintain Prepay Reports
• Documents information as required in the Intake Tracker
• May perform data queries, data mining in response to needs for the Pre-Pay Correction Program
• Consults with team as required to define requirements
• Refines requirements as necessary
• May participate in requirement sessions and perform testing of applications/databases
• Trouble shoots, problem solves with technical experts as required
• Works with extended Pre-Pay correction team, Business Intelligence to define requirements for support of systems
• Updates and maintains training and resource materials used in the Prepay and Post Pay programs
• Maintains the AAPS Training Recording library

Senior Program Management Analyst – Project Analyst Assistant

Claims Specialist

• Investigate and evaluate insurance claims by reviewing claim forms, documentation, and related records
• Determine coverage eligibility in accordance with policy terms and guidelines
• Use multiple methods of investigation to gather information and support claim resolution
• Negotiate claim settlements with claimants within established authority limits
• Communicate professionally with service providers, attorneys, policyholders, and other involved parties
• Prepare and complete required documentation, analyses, and claim-related outputs accurately and on time
• Identify trends or issues and provide recommendations for process improvements
• Prioritize assigned work, manage deadlines, and meet quality and productivity expectations
• Collaborate with Claims team members and escalate complex issues as appropriate

Claims Associate Analyst

Learning and Development

• Facilitate engaging leadership development programs and team effectiveness sessions that drive measurable impact.
• Provide ICF-aligned coaching to leaders through one-on-one and group engagements, fostering growth and resilience.
• Partner with business units to assess leadership needs and deliver tailored solutions aligned with strategic goals.
• Design and deliver learning experiences leveraging tools such as CliftonStrengths, EQ-i 2.0, Personalysis, and Korn Ferry assessments.
• Lead projects from planning through execution, ensuring outcomes that strengthen organizational leadership capability.
• Collaborate with HR and senior leaders to align development initiatives with enterprise priorities.
• Travel up to 50% to facilitate in-person sessions and build strong relationships across the organization.

Senior Leadership Development Facilitator

Account Executive

• Build a robust pipeline of SME sales opportunities through outbound prospecting using phone, email, video, social media, and collaboration with U.S. GHB sales teams
• Source and qualify new business opportunities among U.S.-based multinational employers with globally mobile, expatriate, or international employee populations
• Partner closely with key U.S. and international broker partners to manage, nurture, and advance SME opportunities through the full sales cycle
• Collaborate with Regional Sales Managers to develop SME growth strategies for priority broker partners and geographic markets
• Take ownership of all SME quotations, ensuring accuracy, internal alignment, and adherence to Cigna GHB processes and service-level timelines
• Assume full responsibility for the end-to-end sales cycle for SME opportunities up to a defined revenue threshold
• Serve as a subject matter expert on Cigna Global Health Benefits expatriate & business travel medical solutions
• Support and participate in internal and external sales meetings, broker presentations, and client pitches to drive successful outcomes
• Partner with Marketing to support regional campaigns, webinars, events, and thought leadership initiatives to raise awareness of Cigna GHB solutions
• Collaborate cross-functionally to test and refine sales messaging, strengthen the value proposition, and execute go-to-market strategies
• Maintain accurate and up-to-date opportunity, activity, and lead qualification data in Salesforce

Sales Development/Inside Sales Consultant, Central/Mountain/Pacific

Manager

• Lead and develop a high‑performing team focused on maximizing internal overpayment identification and recoveries
• Partner with pre‑pay analytics to shift post‑payment overpayment opportunities upstream where possible
• Expand and integrate internal overpayment programs across products and lines of business to increase financial impact
• Collaborate with internal partners (e.g., Client Services, Contracting, Legal, Compliance) to identify and prioritize overpayment initiatives and audits
• Serve as the subject matter expert for internal overpayment activities, providing education, analysis, reporting, and expectation management to stakeholders
• Manage partnerships with recovery vendors, ensuring timely and accurate responses and monitoring project performance
• Ensure program compliance with organizational policies and regulatory requirements
• Lead and execute projects within tight timeframes to meet financial and operational goals
• Partner with Technology to enhance systems and tools supporting recovery strategies and business processes
• Build and execute a people strategy that attracts, develops, and retains talent through coaching, performance management, and succession planning

Payment Integrity Manager – Post Payment

Business Intelligence Developer

• Design and deliver scalable analytics and reporting solutions that shorten time to insight, reduce manual effort, and support confident decision-making across the business.
• Partner closely with business leaders, data management, and technology teams to define requirements, align on metrics, and ensure analytics solutions meet real-world needs.
• Integrate SAP and non-SAP data sources to enable self-service reporting, advanced analytics use cases, and future data platform initiatives.
• Apply strong data quality, validation, and governance practices to ensure outputs are accurate, consistent, auditable, and decision-ready, especially for pharma-facing and operational reporting.
• Identify and implement automation opportunities across recurring reporting, data preparation, and validation to improve reliability and efficiency.
• Provide thought leadership on data modeling approaches, metric definitions, and analytical standards to promote consistency across teams.
• Act as a trusted analytics advisor by translating complex data and technical concepts into clear insights, recommendations, and stories that drive action.
• Navigate SAP S/4HANA and Fiori environments to locate data, document functional requirements, and collaborate with IT through clear design documentation and Solution Manager tickets.

Client Services Representative

• Serve as an advocate for members by resolving escalated and complex pharmacy benefit issues.
• Partner closely with clients and members to research and resolve concerns accurately and efficiently.
• Maintain thorough documentation of inquiries and resolutions in a centralized database.
• Identify recurring issues or trends to support process improvements.
• Conduct outbound calls to members regarding adjustment requests and provide clear communication on determinations.
• Review recorded calls between members and Member Services for compliance and consistency with benefit policies.
• Support additional projects, initiatives, and responsibilities as assigned by leadership.

Client Service Center Analyst

Operations

• Develop the USE Technology Strategy roadmap and associated sub-strategies in line with broader business strategy to reflect evolving business priorities and market trends.
• Lead the technology roadmap development in line with strategy and in close collaboration with CIO and senior technology leaders.
• Maintain a deep understanding of USE business, translate business needs into actionable technology priorities and regularly communicate progress to USE CIO and senior business leadership.
• Design and implement an operating model to execute on strategy with clear accountability, decision rights, and performance metrics.
• Establish management processes to optimize productivity and throughput across the technology function.
• Represent the CIO in key meetings and ensure effective governance and alignment on critical priorities.

Chief of Strategy & Operations – Managing Director

Events

• Lead the end‑to‑end strategy, planning, and execution of live, virtual, and hybrid meetings, business events and sponsorship activations, ensuring alignment with business objectives, enterprise standards, and audience needs.
• Partner with enterprise leaders and cross‑functional stakeholders to shape event goals, agendas, and experiences that support strategic priorities.
• Translate objectives into clear plans by providing project governance, timeline management, budget stewardship, and operational readiness.
• Contribute to event portfolio strategy across multiple event types and tiers, including innovative and non‑traditional formats.
• Help design and execute sponsorship activation touchpoints and ensure alignment with business objectives and overall brand.
• Drive continuous improvement by using data, feedback, and experience to recommend and implement enhancements that increase efficiency, consistency, and scalability.
• Deliver clear insights on event outcomes by tracking performance, attendee feedback, and agreed measures of effectiveness.
• Maintain accurate status updates, evaluations, and budget reporting using tools such as Cvent and Wrike.
• Represent the organization with professionalism and confidence when working with senior leaders, vendors, agencies, and partners.
• Collaborate closely with Communications, Sales, Marketing, Branding, Insights, Production, Operations, and other teams to deliver integrated, high‑quality experiences.
• Adapt quickly to change, balancing multiple initiatives while maintaining attention to detail and a strong service mindset.
• Serve as an events and activation expert, helping to educate the organization on events, marketing activation, brand experiences, audiences, trends, tactics, and results.

Event Planning and Sponsorship Activation Advisor

Analyst

• Utilizes Medicare and Commercial Health Insurance expertise in conjunction with strong analytical and collaboration skills to partner with matrix partners and vendors ensuring accurate and timely benefit primacy determination in complex scenarios
• Communicates effectively with Cigna's vendor partners to assist them in maximizing post payment recovery efforts
• Responds timely to complex share point inquiries (Intake application)
• Analyzes weekly/monthly vendor management reporting for accuracy and assists with Cigna’s determination as primary or secondary payer in complex situations
• Partners effectively with claim, call and client technical coaches to address primacy determination quality trends and efficiency improvement opportunities
• Responds to requests for access to COB Smart portal and trouble shoots access issues within portal
• Participates in projects to support business initiatives.

Senior Business Project Analyst

Support Engineer

• partner with Sales leads and business partners to coordinate aspects of new business sales and existing business renewals within the U500 Business Segment
• manage multiple aspects of the RFP (Request for Proposal) process and coordinating all deliverables to clients and/or producers
• prepare medical, dental and vision field quotes using Cigna rating systems
• support new and existing sales managers
• ensure accuracy of information and opportunities in Salesforce.com
• timely submission of complete and accurate proposal data to Underwriting and other matrix partners
• proactive communication with internal and external customers to facilitate the RFP workflow.
• communicate effectively with Brokers to demonstrate the value that Cigna brings to the market
• develop and build relationship with matrix partners
• support New Business Managers with benefit optimization
• may work on various projects within the sales office

Sales Support Analyst

• Partner with business leaders, SMEs, and trainers to identify skill gaps and determine appropriate learning or non‑learning solutions
• Apply adult learning and performance development methodologies to design effective learning strategies that close skill gaps and improve performance
• Lead end‑to‑end development of scalable learning programs, including curricula, learning paths, skills journeys, and onboarding solutions
• Develop and deliver skills‑first learning programs grounded in a strong skills architecture to drive consistent, performance‑based outcomes
• Design, develop, and maintain high‑quality training materials and curricula across multiple formats, ensuring accuracy, accessibility, timely delivery, and compliance with enterprise brand and governance standards
• Provide constructive, standards‑based feedback to instructional designers and trainers to ensure consistently high‑quality, polished, client‑facing content
• Define measurable learning objectives and “I can” statements aligned to agreed‑upon outcomes
• Evaluate training effectiveness and performance tools to assess impact and drive continuous improvement
• Independently manage complex training projects end‑to‑end, overseeing intake and execution while proactively communicating progress, risks, timelines, and outcomes with stakeholders.

Operations Instructional Designer, Trainer

Procurement

• balance strategic leadership with hands‑on guidance, helping teams and partners succeed together
• Lead and support Category Management, Strategic Sourcing, and Third‑Party Management teams across Enterprise Operations and BPO categories
• Partner closely with business leaders to design and execute sourcing strategies that drive cost savings, cost avoidance, risk reduction, enhanced business outcomes and and service improvement for suppliers across the enterprise
• Provide leadership and oversight for complex supplier negotiations and contract structures, including master service agreements and statements of work
• Act as a trusted advisor and coach, strengthening team capability in sourcing strategy, supplier management, and commercial negotiations
• Ensure clear communication, alignment, and momentum across sourcing initiatives in a matrixed environment
• Develop a strong understanding and forecast of key cost drivers and market factors in the BPO category through continuous research and monitoring. Fully leverage partnerships with market intelligence firms in the process.
• Lead supplier performance, risk, and compliance management with a consistent, enterprise‑wide approach
• Support change initiatives with resilience and clarity, helping teams adapt while staying focused on outcomes
• Serve as an escalation point for critical supplier or stakeholder issues, resolving challenges thoughtfully and effectively
• Contribute to the continued evolution of GPTPMS processes, talent strategy, and ways of working