People Operations Assistant
Opal Group
Global Support Specialist – Clothing Consultant, Distribution Support, English/Spanish/Portuguese preferred
The Church of Jesus Christ of Latter-day Saints
full-time
Posted on:
Origin: • 🇺🇸 United States • Utah
Visit company websiteJob Level
JuniorMid-Level
About the role
- The Global Services Department is a services organization dedicated to supporting leaders, members, and the workforce. This Global Support Specialist will function in the role of a Clothing Consultant and is responsible for promoting customer satisfaction by maintaining positive customer relations and coordinating a wide variety of functions as they relate to global support and request fulfillment. The person in this role will build trust by understanding the unique global needs of our customers and resolve those needs effectively and efficiently. The Specialist is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages. The Specialist handles escalations from Global Support Generalists, and records all appropriate information in the proper Church operated system. This role handles complex issues and problems while referring minimal issues to first line management. The Specialist assists in mentoring and development of Global Support Representatives. The person in this role had advanced abilities with soft skills, customer service skills, and customer issue resolution skills.
Requirements
- Requires a high school diploma or equivalent
- Typically has or is working toward an Associate degree and has 2 to 4 years of related experience
- Fluency in reading, writing, and speaking English is required.
- Fluency in reading, writing, and speaking Spanish and/or Portuguese preferred.
- Ability to learn computer programs, databases, and websites quickly
- Quick to respond to requests and completely dependable on follow-through
- Demonstrated ability to handle sensitive, confidential information
- Superior oral and written communication skills
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
- Performs work under limited supervision
- Handles complex issues and problems, and refers minimal issues to management
