Tharaldson Hospitality Management

Recruitment

• Partners with hiring manager to determine staffing needs.
• Screens resumes, interviews candidates (by phone or in person), administers appropriate assessments, and reference/background checking.
• Serves as an expert for recruiting candidates within the assigned positions.
• Uses traditional and nontraditional resources, such as career fairs, online job fairs, community network events, social media, etc., to identify and attract quality candidates.
• Develops advertising programs (internal and external) to ensure high visibility with potential candidates.
• Manages internal transfer process, including screening, coordination of interviews with hiring managers, transfer offer letters, etc.
• Follows up with candidates and hiring managers to obtain feedback regarding recruiting process.
• Develops and maintains an excellent relationship with internal and external clients to ensure achievement of staffing goals.
• Communicates important employment information during delivery of employment offers (e.g., benefits, compensation, etc.).
• Works with hiring managers to ensure compliance with all federal/state laws and regulations.
• Manages current candidate activity in the applicant tracking system (ATS).
• Manages application/resume file and retention according to company policy.
• Maintains memberships and affiliations with trade/professional organizations related to industry.
• All other duties as assigned.

Recruiter

• Responsible for the full life cycle recruiting process
• Sourcing, interviewing, screening, recruiting, and recommending placement of candidates
• Use creative sourcing methods to attract quality candidates
• Develop advertising programs to ensure high visibility with potential candidates
• Communicate important employment information during delivery of employment offers
• Manage current candidate activity in the applicant tracking system (ATS)

• Are you an organized, creative, self-starter with high energy that thrives in a fast-paced environment?
• As a recruiter you will be responsible for the full life cycle recruiting process which includes sourcing, interviewing, screening, recruiting, and recommending placement of candidates by using creative sourcing methods (internal and external).
• Partners with hiring manager to determine staffing needs.
• Screens resumes, interviews candidates (by phone or in person), administers appropriate assessments, and reference/background checking.
• Serves as an expert for recruiting candidates within the assigned positions.
• Uses traditional and nontraditional resources, such as career fairs, online job fairs, community network events, social media, etc., to identify and attract quality candidates.
• Develops advertising programs (internal and external) to ensure high visibility with potential candidates.
• Manages internal transfer process, including screening, coordination of interviews with hiring managers, transfer offer letters, etc.
• Follows up with candidates and hiring managers to obtain feedback regarding recruiting process.
• Develops and maintains an excellent relationship with internal and external clients to ensure achievement of staffing goals.
• Communicates important employment information during delivery of employment offers (e.g., benefits, compensation, etc.).
• Works with hiring managers to ensure compliance with all federal/state laws and regulations.
• Manages current candidate activity in the applicant tracking system (ATS).
• Manages application/resume file and retention according to company policy.
• Maintains memberships and affiliations with trade/professional organizations related to industry.
• All other duties as assigned.

Account Executive

• Develops and maintains marketing plan and sales budget with the General Manager
• Provides sales training to staff of hotel as applicable
• Analyzes Revenue Management strategy using such tools as Star Reports, demand analysis and applicable front office systems
• Schedules sales appointments
• Conducts a required amount of cold calls
• Organizes, maintains, and tracks sales data
• Completes requests of General Manager and other management personnel, as applicable
• Performs functions of General Manager in General Manager's absence
• All other duties as assigned

Sales Executive

Sales

• Develops and maintains marketing plan and sales budget with the General Manager
• Provides sales training to staff of hotel as applicable
• Analyzes Revenue Management strategy using such tools as Star Reports, demand analysis and applicable front office systems
• Schedules sales appointments
• Conducts a required amount of cold calls
• Organizes, maintains, and tracks sales data
• Completes requests of General Manager and other management personnel, as applicable
• Performs functions of General Manager in General Manager’s absence
• All other duties as assigned

Director of Sales

Manager

• Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates.
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
• Ensures staff received proper training for each position, including safety training and standard operating procedures.
• Allocates funds, authorizes expenditures and assists Area Director in budget planning.
• Monitors cost controls on a regular basis
• Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions
• Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance
• Answers patrons’ complaints and resolves problems to maintain Guest Satisfaction
• Handles and resolves employee issues.
• Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Ensures bank deposits are made daily, including weekends and holidays.
• Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner.
• Audits daily reports and processes monthly paperwork
• Orders supplies and equipment as needed and in accordance to company procedures.
• Available 24/7 with reliable transportation
• All other duties as assigned.

General Manager

• Assist Sales Manager in planning and administering sales and marketing policies and programs to foster and promote hotel patronage by performing the following duties.
• Follow Sales Manager direction in booking and actively pursuing business.
• Finds new leads through tele-prospecting and conducting internet research on market/industry trends and events.
• Assist Sales Manager in developing and maintaining marketing plan and sales budget.
• Engages and follows up with guests to ensure guest had a good experience.
• Ensure meeting room(s) are set, organized, and clean for negotiated groups, clients, and/or as show room.
• Coordinate with all groups or clients any meeting room details to include set up, catering requirements, and/or audio visual needs.
• Ensure that all events have a proper form of payment.
• Receive guest feedback, look for new business and build loyalty to existing business.
• Follow up with the group or clients after each event for future booking.
• Organizes, maintains, and tracks sales data.
• Completes requests of Sales Manager and other management personnel, as applicable.
• Follow-up as needed in Sales Manager’s absence.
• All other duties as assigned.

Sales Coordinator

• Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
• Provides training which includes brand specific training and safety training to all team members.
• Selects or assists in the selection of hotel staff and completes all new hire paperwork.
• Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservations cards, direct bills, and credit cards.
• Conducts or assists in conducting staff meetings.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Receives and resolves or assists in resolving guest complaints and employee issues.
• Performs functions of the General Manager in their absence.
• Covers shifts in all departments as scheduled by the General Manager.
• Corresponds with group and travel agents to answer special requests for rooms and rates.
• Assists with sales and marketing efforts as directed.
• Answers inquiries pertaining to hotel policies and services.
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines.
• All other duties as assigned.

Assistant General Manager

• Manage the hotel operations to ensure it is efficient and profitable
• Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
• Ensures staff received proper training for each position, including safety training and standard operating procedures
• Allocates funds, authorizes expenditures and assists Area Director in budget planning
• Monitors cost controls on a regular basis
• Performs duties of a Sales and Marketing manager including making marketing calls, attending community business functions, working with travel agents and direct bill accounts, and coordinating sales promotions
• Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance
• Answers patrons’ complaints and resolves problems to maintain Guest Satisfaction
• Handles and resolves employee issues
• Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines
• Audits daily reports and processes monthly paperwork
• Orders supplies and equipment as needed and in accordance to company procedures
• Available 24/7 with reliable transportation
• All other duties as assigned

• Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
• Ensures staff received proper training for each position, including safety training and standard operating procedures
• Allocates funds, authorizes expenditures and assists Area Director in budget planning
• Monitors cost controls on a regular basis
• Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions
• Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance
• Answers patrons’ complaints and resolves problems to maintain Guest Satisfaction
• Handles and resolves employee issues
• Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures
• Ensures bank deposits are made daily, including weekends and holidays
• Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner
• Audits daily reports and processes monthly paperwork
• Orders supplies and equipment as needed and in accordance to company procedures
• Available 24/7 with reliable transportation
• All other duties as assigned.

Auditor

• Computes, records, and verifies numerical data for use in maintaining accounting records by performing the following duties
• Keeps accurate accounts of cash, checks and credit transactions
• Handles confidential information, including guest records, with a high degree of integrity
• Makes daily deposits (as applicable)
• Verifies room charges and rates; verifies register has appropriate starting cash
• Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report
• Submits reports to corporate office as appropriate
• Monitors room availability
• Blocks rooms and handles guest requests
• Performs and documents security walks on a regular basis
• Has a thorough knowledge of emergency procedures and implementation of procedures
• Prepares continental breakfast on time; replenishes breakfast items as needed
• Performs duties of a Guest Service Agent, including laundry functions as directed
• May be required to make management decisions in manager’s absence
• All other duties as assigned

Night Auditor

Operations

• Create and manage all food and beverage budgets
• Drive food and beverage profits
• Hire, train, and schedule all food and beverage staff
• Manage banquet functions
• Work closely with the sales department on catering contracts
• Weekly distribution of BEOs
• Conduct proper inventory of all food and beverage area weekly
• Ensure proper brand standard presentations during all meal times
• Manage updates to published materials related to food and beverage
• Proper daily inspection of main kitchen, restaurant, buffet area, and meeting rooms to ensure cleanliness
• Cover shifts as needed including cooking and bartending
• Monitors and ensures compliance with all guidelines for operations
• Conducts monthly department meetings to review new procedures and solicit input from all employees
• Handles and provides resolution to guest complaints and employee issues
• Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
• Ensures property hiring practices comply with all state and federal requirements
• Supervises work activities of housekeeping staff and front desk staff
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• All other duties as assigned

Recruiter

Recruiter

Recruiter

Sales Executive

Director of Sales

General Manager

Director of Sales

Sales Coordinator

Assistant General Manager

General Manager

General Manager

Night Auditor

Operations Manager

Night Auditor

Director of Sales