Tharaldson Hospitality Management

Manager

• Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
• Ensures staff received proper training for each position, including safety training and standard operating procedures
• Allocates funds, authorizes expenditures and assists Area Director in budget planning
• Monitors cost controls on a regular basis
• Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions
• Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance
• Answers patrons’ complaints and resolves problems to maintain Guest Satisfaction
• Handles and resolves employee issues
• Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures
• Ensures bank deposits are made daily, including weekends and holidays
• Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner
• Audits daily reports and processes monthly paperwork
• Orders supplies and equipment as needed and in accordance to company procedures
• Available 24/7 with reliable transportation
• All other duties as assigned.

General Manager

Auditor

• Computes, records, and verifies numerical data for use in maintaining accounting records by performing the following duties
• Keeps accurate accounts of cash, checks and credit transactions
• Handles confidential information, including guest records, with a high degree of integrity
• Makes daily deposits (as applicable)
• Verifies room charges and rates; verifies register has appropriate starting cash
• Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report
• Submits reports to corporate office as appropriate
• Monitors room availability
• Blocks rooms and handles guest requests
• Performs and documents security walks on a regular basis
• Has a thorough knowledge of emergency procedures and implementation of procedures
• Prepares continental breakfast on time; replenishes breakfast items as needed
• Performs duties of a Guest Service Agent, including laundry functions as directed
• May be required to make management decisions in manager’s absence
• All other duties as assigned

Night Auditor

Operations

• Create and manage all food and beverage budgets
• Drive food and beverage profits
• Hire, train, and schedule all food and beverage staff
• Manage banquet functions
• Work closely with the sales department on catering contracts
• Weekly distribution of BEOs
• Conduct proper inventory of all food and beverage area weekly
• Ensure proper brand standard presentations during all meal times
• Manage updates to published materials related to food and beverage
• Proper daily inspection of main kitchen, restaurant, buffet area, and meeting rooms to ensure cleanliness
• Cover shifts as needed including cooking and bartending
• Monitors and ensures compliance with all guidelines for operations
• Conducts monthly department meetings to review new procedures and solicit input from all employees
• Handles and provides resolution to guest complaints and employee issues
• Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
• Ensures property hiring practices comply with all state and federal requirements
• Supervises work activities of housekeeping staff and front desk staff
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• All other duties as assigned

Operations Manager

Sales

• Develops and maintains marketing plan and sales budget with the General Manager
• Provides sales training to staff of hotel as applicable
• Analyzes Revenue Management strategy using such tools as Star Reports, demand analysis and applicable front office systems
• Schedules sales appointments
• Conducts a required amount of cold calls
• Organizes, maintains, and tracks sales data
• Completes requests of General Manager and other management personnel, as applicable
• Performs functions of General Manager in General Manager’s absence
• All other duties as assigned

Director of Sales

• Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
• Provides training which includes brand specific training and safety training to all team members.
• Selects or assists in the selection of hotel staff and completes all new hire paperwork.
• Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservations cards, direct bills, and credit cards.
• Conducts or assists in conducting staff meetings.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Receives and resolves or assists in resolving guest complaints and employee issues.
• Performs functions of the General Manager in their absence.
• Covers shifts in all departments as scheduled by the General Manager.
• Corresponds with group and travel agents to answer special requests for rooms and rates.
• Assists with sales and marketing efforts as directed.
• Answers inquiries pertaining to hotel policies and services.
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines.
• All other duties as assigned.

Assistant General Manager

Sales Manager

• Monitors and ensures compliance with all guidelines for operations
• Conducts monthly department meetings to review new procedures and solicit input from all employees
• Handles and provides resolution to guest complaints and employee issues
• Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
• Ensures property hiring practices comply with all state and federal requirements
• Performs functions of the General Manager in their absence
• Supervises work activities of housekeeping staff
• Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• Distributes keys and work assignments to staff
• Addresses guest complaints regarding housekeeping service or equipment
• Assists General Manager in the selection of housekeeping personnel
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
• Monitors linen and guest supply inventory
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
• Completes follow-up on vacant or occupied rooms
• Assumes function of Housekeeper as necessary
• Takes control of lost and found items as appropriate
• All other duties as assigned

• Manage the hotel operations to ensure it is efficient and profitable
• Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates.
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
• Ensures staff received proper training for each position, including safety training and standard operating procedures.
• Allocates funds, authorizes expenditures and assists Area Director in budget planning.
• Monitors cost controls on a regular basis
• Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions
• Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance
• Answers patrons’ complaints and resolves problems to maintain Guest Satisfaction
• Handles and resolves employee issues.
• Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Ensures bank deposits are made daily, including weekends and holidays.
• Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner.
• Audits daily reports and processes monthly paperwork
• Orders supplies and equipment as needed and in accordance to company procedures.
• Available 24/7 with reliable transportation
• All other duties as assigned.

• Computes, records, and verifies numerical data for use in maintaining accounting records
• Keeps accurate accounts of cash, checks and credit transactions
• Handles confidential information, including guest records, with a high degree of integrity
• Makes daily deposits (as applicable)
• Verifies room charges and rates; verifies register has appropriate starting cash
• Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report
• Submits reports to corporate office as appropriate
• Monitors room availability
• Blocks rooms and handles guest requests
• Performs and documents security walks on a regular basis
• Has a thorough knowledge of emergency procedures and implementation of procedures
• Prepares continental breakfast on time; replenishes breakfast items as needed
• Performs duties of a Guest Service Agent, including laundry functions as directed
• May be required to make management decisions in manager’s absence
• All other duties as assigned