Tharaldson Hospitality Management

Manager

• Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
• Provides training which includes brand specific training and safety training to all team members.
• Selects or assists in the selection of hotel staff and completes all new hire paperwork.
• Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservations cards, direct bills, and credit cards.
• Conducts or assists in conducting staff meetings.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Receives and resolves or assists in resolving guest complaints and employee issues.
• Performs functions of the General Manager in their absence.
• Covers shifts in all departments as scheduled by the General Manager.
• Corresponds with group and travel agents to answer special requests for rooms and rates.
• Assists with sales and marketing efforts as directed.
• Answers inquiries pertaining to hotel policies and services.
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines.
• All other duties as assigned.

Assistant General Manager

Sales

• Develops and maintains marketing plan and sales budget with the General Manager
• Provides sales training to staff of hotel as applicable
• Analyzes Revenue Management strategy using such tools as Star Reports, demand analysis and applicable front office systems
• Schedules sales appointments
• Conducts a required amount of cold calls
• Organizes, maintains, and tracks sales data
• Completes requests of General Manager and other management personnel, as applicable
• Performs functions of General Manager in General Manager’s absence
• All other duties as assigned

Sales Manager

Operations

• Monitors and ensures compliance with all guidelines for operations
• Conducts monthly department meetings to review new procedures and solicit input from all employees
• Handles and provides resolution to guest complaints and employee issues
• Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
• Ensures property hiring practices comply with all state and federal requirements
• Performs functions of the General Manager in their absence
• Supervises work activities of housekeeping staff
• Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• Distributes keys and work assignments to staff
• Addresses guest complaints regarding housekeeping service or equipment
• Assists General Manager in the selection of housekeeping personnel
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
• Monitors linen and guest supply inventory
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
• Completes follow-up on vacant or occupied rooms
• Assumes function of Housekeeper as necessary
• Takes control of lost and found items as appropriate
• All other duties as assigned

Operations Manager

• Manage the hotel operations to ensure it is efficient and profitable
• Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates.
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
• Ensures staff received proper training for each position, including safety training and standard operating procedures.
• Allocates funds, authorizes expenditures and assists Area Director in budget planning.
• Monitors cost controls on a regular basis
• Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions
• Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance
• Answers patrons’ complaints and resolves problems to maintain Guest Satisfaction
• Handles and resolves employee issues.
• Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Ensures bank deposits are made daily, including weekends and holidays.
• Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner.
• Audits daily reports and processes monthly paperwork
• Orders supplies and equipment as needed and in accordance to company procedures.
• Available 24/7 with reliable transportation
• All other duties as assigned.

General Manager

Auditor

• Computes, records, and verifies numerical data for use in maintaining accounting records
• Keeps accurate accounts of cash, checks and credit transactions
• Handles confidential information, including guest records, with a high degree of integrity
• Makes daily deposits (as applicable)
• Verifies room charges and rates; verifies register has appropriate starting cash
• Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report
• Submits reports to corporate office as appropriate
• Monitors room availability
• Blocks rooms and handles guest requests
• Performs and documents security walks on a regular basis
• Has a thorough knowledge of emergency procedures and implementation of procedures
• Prepares continental breakfast on time; replenishes breakfast items as needed
• Performs duties of a Guest Service Agent, including laundry functions as directed
• May be required to make management decisions in manager’s absence
• All other duties as assigned

Night Auditor

• Keeps accurate accounts of cash, checks and credit transactions
• Handles confidential information, including guest records, with a high degree of integrity
• Makes daily deposits (as applicable)
• Verifies room charges and rates; verifies register has appropriate starting cash
• Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report
• Submits reports to corporate office as appropriate
• Monitors room availability
• Blocks rooms and handles guest requests
• Performs and documents security walks on a regular basis
• Has a thorough knowledge of emergency procedures and implementation of procedures
• Prepares continental breakfast on time; replenishes breakfast items as needed
• Performs duties of a Guest Service Agent, including laundry functions as directed
• May be required to make management decisions in manager’s absence
• All other duties as assigned

• Computes, records, and verifies numerical data for use in maintaining accounting records by performing the following duties
• Keeps accurate accounts of cash, checks and credit transactions
• Handles confidential information, including guest records, with a high degree of integrity
• Makes daily deposits (as applicable)
• Verifies room charges and rates; verifies register has appropriate starting cash
• Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report
• Submits reports to corporate office as appropriate
• Monitors room availability
• Blocks rooms and handles guest requests
• Performs and documents security walks on a regular basis
• Has a thorough knowledge of emergency procedures and implementation of procedures
• Prepares continental breakfast on time; replenishes breakfast items as needed
• Performs duties of a Guest Service Agent, including laundry functions as directed
• May be required to make management decisions in manager’s absence
• All other duties as assigned

• Manage the hotel operations to ensure efficiency and profitability by performing various duties personally or through subordinate supervisors.
• Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates.
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees.
• Ensures staff received proper training for each position, including safety training and standard operating procedures.
• Allocates funds, authorizes expenditures and assists Area Director in budget planning.
• Monitors cost controls on a regular basis.
• Perform duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions.
• Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance.
• Answers patrons’ complaints and resolves problems to maintain Guest Satisfaction.
• Handles and resolves employee issues.
• Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Ensures bank deposits are made daily, including weekends and holidays.
• Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner.
• Audits daily reports and processes monthly paperwork.
• Orders supplies and equipment as needed and in accordance to company procedures.
• Available 24/7 with reliable transportation.
• All other duties as assigned.

• Directs housekeeping program of hotel to ensure clean, orderly, and attractive conditions of hotel by performing the following duties personally or through subordinate supervisors.
• Supervises work activities of housekeeping staff.
• Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management.
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans.
• Distributes keys and work assignments to staff.
• Addresses guest complaints regarding housekeeping service or equipment.
• Assists General Manager in the selection of housekeeping personnel.
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures.
• Monitors linen and guest supply inventory.
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log.
• Completes follow-up on vacant or occupied rooms.
• Assumes function of Housekeeper as necessary.
• Takes control of lost and found items as appropriate.
• All other duties as assigned.

Tharaldson Hospitality Management

Assistant General Manager

Sales Manager

Operations Manager

Operations Manager

Operations Manager

Sales Manager

General Manager

Night Auditor

Night Auditor

Night Auditor

General Manager

Assistant General Manager

Sales Manager

Housekeeping Manager

Dual Sales Director