Senior Director, IT Operations
Emory University
Salary
💰 $11 - $11 per hour
Job Level
Mid-LevelSenior
About the role
- The Help Desk Technician provides technical assistance to computer system users via face-to-face interventions, telephone, or remotely
- Provides onsite or remote support for computer systems including end-user computers/peripherals, servers, LAN, WAN, and WLAN
- Performs PC installation, relocation, upgrades, preventive maintenance, repair activities and user account maintenance via internal help desk system
- Analyzes daily backups to ensure system availability and continuity and manages a comprehensive tape backup system
- Performs ongoing PC management through proactive application of software patches, migrating users to new software releases, and repair or rebuild of end-user PC’s
- Interfaces with users to determine, acquire and setup suitable hardware/software requirements and troubleshoot and resolve user hardware/software issues
- Develops and maintains operational and procedural documentation
- Assesses and recommends new hardware and software purchases to IT management
- Performs quarterly user PC audits to ensure compliance with company policies
- Maintains company-wide inventory of computer hardware/software, network equipment, and end user software
- Maintains company-wide network diagram
- Provide on-call support during Help Desk out-of-office hours and escalate unresolved issues to appropriate team members
- Participate in ad hoc projects as deemed necessary by the System Administrator
- Ensure confidentiality and compliance with all state and federal regulations applicable to Health Call Centers, including HIPAA and internal policy for disposing of confidential information material
- Inventory Notify any expose of Protected Health Information to the supervisor immediately
Requirements
- Provide technical assistance to computer system users (face-to-face, telephone, remote)
- Support end-user computers/peripherals, servers, LAN, WAN, and WLAN
- PC installation, relocation, upgrades, preventive maintenance, repair activities
- User account maintenance via internal help desk system
- Analyze daily backups and manage a comprehensive tape backup system
- Apply software patches, migrate users to new software releases, repair/rebuild end-user PCs
- Troubleshoot and resolve hardware/software issues; determine hardware/software requirements
- Develop and maintain operational and procedural documentation
- Assess and recommend hardware and software purchases to IT management
- Perform quarterly user PC audits to ensure compliance with company policies
- Maintain company-wide inventory of computer hardware/software and network equipment
- Maintain company-wide network diagram
- Provide on-call support during Help Desk out-of-office hours and escalate unresolved issues
- Participate in ad hoc projects as deemed necessary by the System Administrator
- Ensure confidentiality and compliance with all state and federal regulations including HIPAA
- Notify supervisor immediately of any exposure of Protected Health Information
- Comply with medullar trainings and procedures established by regulatory agencies and contractual requirements
