TeleMedik

Customer Support

• Handle member calls and provide information about their health plan.
• Guide and educate members on plan coverages and promotions (non-clinical topics).
• Document inquiries and actions taken, ensuring accuracy and compliance.
• Refer unresolved complaints to supervisors or the appropriate departments.
• Participate in outbound interviews, Contact Center projects, and training sessions.
• Maintain confidentiality and comply with regulations (HIPAA) and internal policies.

Customer Service Representative