TeleMedik

Customer Service Representative

TeleMedik

full-time

Posted on:

Location Type: Office

Location: Guaynabo • Puerto Rico

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Salary

💰 $12 - $13 per hour

Job Level

Junior

About the role

  • Handle member calls and provide information about their health plan.
  • Guide and educate members on plan coverages and promotions (non-clinical topics).
  • Document inquiries and actions taken, ensuring accuracy and compliance.
  • Refer unresolved complaints to supervisors or the appropriate departments.
  • Participate in outbound interviews, Contact Center projects, and training sessions.
  • Maintain confidentiality and comply with regulations (HIPAA) and internal policies.

Requirements

  • Minimum of 1 year of Customer Service experience.
  • High school diploma; college credits preferred.
  • Proficiency in computer applications and Microsoft Office.
  • Excellent verbal and written communication skills.
  • Service-oriented mindset, empathy, and proactivity.
  • Availability for rotating shifts (Monday to Sunday, including weekends and holidays).
Benefits
  • Training in customer service, regulations, and healthcare.
  • 24/7 Telemedicine service.
  • Free health and wellness programs for employees.
  • Opportunities for growth and professional development.
  • Contribution to the well-being of the population.
  • Paid leave.
  • 401(k) Retirement Plan.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicedocumentationcompliance
Soft Skills
communicationempathyproactivityservice-oriented mindset