Designer

• Summary: The Instructional Designer II is responsible for supporting the design and delivery of software training programs within the Information & Technology Services (ITS) department.
• Under moderate supervision, this role assists in creating and maintaining training materials, developing educational content, and coordinating basic training sessions for various software applications.
• Works closely with team members and stakeholders to ensure training meets the needs of end users and is aligned with the organization’s goals.
• Helps maintain and configure training environments, ensuring consistency with production systems.
• Addresses training-related service tickets and user requests, contributing to the overall success of the training programs.
• Role involves combination of classroom, online, and blended learning approaches.
• Participates in projects to understand workflows, report out training updates and document project details.
• Job Duties: Support the design and delivery of Epic training programs and other software within ITS under moderate supervision.
• Assist in creating and maintaining training materials and developing educational content.
• Coordinate basic training sessions for various software applications.
• Collaborate with team members and stakeholders to ensure training meets end-user needs and aligns with organizational goals.
• Help maintain and configure training environments to ensure consistency with production systems.
• Address training-related service tickets and user requests.
• Contribute to the success of training programs using classroom, online, and blended learning methods.
• Participate in projects to understand workflows, report training updates, and document project details.
• Additional responsibilities may be assigned as required to support the organization's goals.
• Job Specific Competencies: Instructional Design Proficiency - Ability to apply instructional design models (e.g., ADDIE, SAM) to create structured, learner-focused content that supports knowledge retention and skill development.
• Training Material Development - Competence in independently developing and maintaining effective training materials, including presentations, guides, videos, eLearning modules, and assessments.
• Blended Learning Facilitation - Skill in delivering training using a variety of methods—classroom, online, and blended formats—to suit diverse learning needs and environments.
• Software Application Knowledge - Familiarity with Epic and other enterprise-level software applications, with the ability to translate complex workflows into user-friendly training content.
• Training Environment Configuration - Ability to assist with configuring and maintaining training environments that reflect production systems for practice, demonstration, and instruction.
• Workflow Understanding & Analysis - Skill in participating in project discussions to understand user workflows and translate those into relevant and accurate training content.
• Project Documentation & Reporting - Ability to track and document training progress, report updates to project teams, and contribute to documentation related to training deliverables.
• Learning Management System (LMS) Support - Experience in uploading and organizing learning content in an LMS, and generating completion reports or metrics as needed.
• Customer Service & Ticket Management - Responsiveness in addressing training-related service tickets and end-user support requests, ensuring positive learner experiences.
• Stakeholder Collaboration - Strong collaboration skills to gather input from SMEs and end users, aligning training with operational goals and project timelines.
• Communication Skills - Clear and professional written and verbal communication used in content creation, end-user interaction, and team collaboration.
• Digital Content Tools Proficiency - Working knowledge of instructional design tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia) and familiarity with multimedia design principles.
• Continuous Improvement Mindset - Commitment to refining training content and approaches based on feedback, evolving technology, and organizational changes.
• Education & Experience Bachelor's degree or equivalent experience in relevant field
• Required: 2 years experience
• Preferred: EpicCare Inpatient Clin Doc experience, Inpatient Documentation experience.
• Certifications & Licensure Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse.
• Epic Instructional Designer must satisfactorily complete required Epic credentialing.
• If certification is required it must be maintained.
• Core Competencies: Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; and responds well to questions.
• Written Communication - Able to read and interpret written information.
• Teamwork - Contributes to building a positive team spirit.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
• Adheres to Ovation Healthcare Values, Code of Conduct and Employee Handbook.
• Completes all yearly education in a timely manner.
• Keeps certification and/licensure required for position up-to-date with no expiration.
• Working Conditions and Physical Requirements: Reliable high-speed internet connection is required for all remote/hybrid positions.
• Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.
• A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations

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