Implementation and Delivery Manager
Phare Health
Salary
💰 $120,000 - $160,000 per year
Job Level
Mid-LevelSenior
About the role
- The Product Manager ensures the product aligns with the HCMACS program objectives, satisfies the functional and operational needs of target users (e.g., healthcare providers), and complies with all federal/state regulatory requirements.
- The role requires an experienced product leader capable of engaging cross-functional teams, gathering and prioritizing user requirements, and ensuring the delivered solution addresses the diverse needs of providers, including Federally Qualified Health Centers (FQHCs), Tribal Health Providers, Behavioral Health Providers, and other facilities.
- The ideal candidate will possess a unique blend of strategic vision, technical knowledge of EHR systems (specifically Epic), user-focused development experience, and a solid understanding of healthcare operations.
- Responsibilities include executing strategic product vision, setting measurable objectives, leading stakeholder engagement, translating requirements into technical specifications and user stories, managing the backlog, tracking KPIs, ensuring regulatory compliance, and post-deployment feedback and improvements.
- Stay informed on healthcare industry trends, interoperability standards, and government contracting regulations; collaborate with Testing Manager; remote environment; periodic on-site engagements.
Requirements
- Bachelor's degree in healthcare informatics, business administration, product management, information systems, or a related field is required
- Epic certifications in relevant modules (e.g., EpicCare Ambulatory, EpicCare Inpatient, Clinical Documentation, Orders) are highly preferred.
- 3-5 years’ experience with Epic Community Connect Program, including their functionalities and configurations.
- Familiarity with Epic’s implementation methodologies and modules, including workflows, configuration, and operational optimization.
- Demonstrated ability to build relationships with healthcare providers, government agencies, and diverse stakeholder groups, including clinicians, administrators, and IT teams.
- Experience balancing competing priorities while managing cross-functional teams in complex project environments.
- Working knowledge of healthcare compliance standards, including HIPAA, CMS (Centers for Medicare and Medicaid Services) guidelines, and ONC Health IT Certification requirements.
- Proven track record in leading and mentoring product teams, driving collaborative decision-making, and delivering outcomes that meet user needs.
- Experience developing and analyzing KPIs to measure product success and continuously optimize functionality over time.
- Must be able to pass a background check.
- May require additional background checks as required by projects and/or clients at any time during employment.
