Tekion Corp

Architect

• Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement
• Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes
• Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations
• Identify and interpret industry metrics as value realization evidence
• Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda
• Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses
• Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly
• Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery
• Maintain current mastery of the Tekion platform across all relevant modules
• Serve as the escalation resource for complex product questions that exceed CVM depth.
• Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model
• Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply

Customer Value Architect, Analytics

Business Analyst

• Assist in collecting and analyzing business and functional requirements to support solution development
• Document current- and future-state business processes, workflows, and system interactions
• Collaborate with cross-functional teams to identify pain points and recommend areas for improvement
• Participate in system configuration, testing, and user acceptance activities
• Support the creation of user documentation, process flows, and training materials
• Maintain project deliverables and assist in tracking milestones and timelines
• Perform basic data analysis to support solution design and post-implementation success

Business Solutions Analyst I

• Support analytical workstreams across a range of data and analytics initiatives
• Turn business questions into clear data requirements, KPI definitions, and reporting logic
• Document the business rules, metric definitions, and assumptions behind our analytics
• Help build and maintain foundational analytical assets — hierarchies, segmentation frameworks, benchmarking dimensions, and business reference data
• Investigate discrepancies, spot data gaps, and help build trust in our core metrics
• Partner closely with Product, Data Engineering, and business stakeholders to move work from idea to execution
• Bring structure to ambiguous problems with support from senior team members
• Create analyses, requirement docs, and summaries used by cross-functional teams and leadership
• Help shape repeatable processes that make analytics easier and more consistent over time
• Help maintain competitive and market benchmarking materials
• Refresh benchmarking to reflect shifts in market capabilities and competitor moves
• Help make sure market context is feeding into planning and prioritization

Business Analyst I – OEM

Program Manager

• The Senior Certification Program Manager designs and builds certification programs, develops learning content, and implements the platforms and processes that enable partners and dealers to succeed with Tekion products.
• Lead cut score and psychometric processes including Angoff method facilitation and SME panel coordination
• Maintain and evolve certification content as products change, coordinating with product and cross-functional teams when releases require updates
• Develop certification program policies, candidate communications, and operational procedures
• Own certification reporting across SkillJar and Caveon, ensuring program health data reaches the right stakeholder audience
• Create and maintain comprehensive SOPs and documentation for all certification processes, enabling independent execution by others
• Troubleshoot platform issues independently before escalating
• Track and report on certification program health, exam results and pass rates, and various evolving dashboards
• Help establish reporting standards and data hygiene practices as the program scales
• Use data to identify content gaps, at-risk learner populations, and program improvement opportunities
• Identify certification gaps through ongoing engagement with partner, implementation, and product teams, and dealer feedback channels
• Translate product releases into certification content updates, exam revisions, or net-new credential development, coordinating with Product Management and Product Marketing as needed
• Build and formalize a certification needs assessment process — including intake cadence, stakeholder alignment, and prioritization frameworks
• Prioritize certification development based on implementation impact, partner readiness, and organizational objectives
• Deliver formal training sessions to internal teams on platforms, processes, and tools
• Provide coaching support to team members to ensure consistency of learner skills and knowledge
• Adapt training delivery to audience needs and skill levels

Senior Certification Program Manager

Operations

• Support day-to-day recruiting operations activities across various workflows
• Help manage and maintain operational processes tied to requisition audit and approvals, job postings, interview coordination, and offers
• Update and maintain data within Workday, LinkedIn, Greenhouse, and Ashby
• Perform routine system audits, reporting, and data quality checks to help ensure operational accuracy
• Respond to and help resolve tickets related to ATS questions, issues, and workflow requests from internal stakeholders and recruiters
• Provide flexible operational support across a variety of recruiting operations activities based on business need

Customer Value Architect, Analytics

Business Solutions Analyst I

Business Analyst I – OEM

Senior Certification Program Manager

TA Operations Partner – Contract