Tekion Corp

Account Manager

• Define the services enablement learning strategy and lead execution across internal teams, partners, and customer-facing functions
• Manage and mentor a team of blended learning developers and facilitators to deliver impactful learning solutions
• Collaborate with executive stakeholders across Product, Services, and Customer Value to ensure learning programs address performance needs
• Oversee the development of scalable onboarding, certification, and continuous development content
• Establish success metrics for enablement initiatives and lead efforts to measure, analyze, and iterate programs based on data and feedback
• Foster innovation in learning methods, tools, and delivery to improve knowledge retention and operational readiness
• Represent the enablement learning function in strategic planning discussions and business reviews
• Job Complexity: Leads enterprise-wide enablement initiatives with broad organizational impact, requiring alignment with senior leadership and multiple business units
• Required Supervision: Operates with full autonomy and accountability for the direction, performance, and success of the enablement learning function
• Expertise: Recognized as a strategic expert in learning and development for services organizations, with strong leadership and cross-functional influence

Senior Manager, Employee and Partner Enablement

Implementation Specialist

• Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools.
• Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value.
• Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle.
• Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems.
• Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently.
• Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions.
• Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment.
• Navigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion.
• Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner.
• Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement.
• Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation.
• All other duties as assigned.

SaaS Implementation Specialist

Product Manager

• Act as the primary voice of dealer operations within product discussions.
• Review and challenge product decisions to ensure they reflect enterprise dealer group needs.
• Lead the connection between retail operations and accounting within the ARC platform.
• Drive transformation-first engagement with enterprise customers.
• Develop operational blueprints and transformation frameworks.
• Engage with senior stakeholders during key phases of the product cycle.
• Own the retail and operational perspective for UK and Canadian markets.

Senior Staff Product Manager – Transformation

• Assist in collecting and analyzing business and functional requirements to support solution development
• Document current- and future-state business processes, workflows, and system interactions
• Collaborate with cross-functional teams to identify pain points and recommend areas for improvement
• Participate in system configuration, testing, and user acceptance activities
• Support the creation of user documentation, process flows, and training materials
• Maintain project deliverables and assist in tracking milestones and timelines
• Perform basic data analysis to support solution design and post-implementation success

Implementation Specialist, Variable Ops Experience Required

• Serve as the primary product point of contact for OEM subscribers to the Automotive Enterprise Cloud, leading requirement reviews/workshops, and managing prioritization in accordance of maximum business impact for said OEMs.
• Translate OEM-specific business needs — including compliance mandates, data sharing standards, customer experience requirements, and brand program integrations — into clear, prioritized product requirements.
• Own and maintain the OEM-facing AEC product roadmap, balancing individual partner requests against broader platform strategy and cross-OEM scalability.
• Partner with Engineering, Solutions Architecture, Program Management, Product Marketing, and Customer Success to define and deliver OEM integration capabilities, including API standards, data pipelines, reporting frameworks, and dealer program compliance tooling.
• Lead discovery with OEM stakeholders to uncover unmet needs, identify friction points, and inform the long-term vision for the AEC platform.
• Define suggested success metrics for OEM integrations and platform capabilities in tandem with the Program Management Organization; instrument, monitor, and report on adoption, satisfaction, and value realization.
• Create and maintain product artifacts including BRDs, PRDs, ISDs, and internal and external-facing documentation.
• Represent the OEM product perspective in cross-functional planning, executive reviews, and company-level roadmap discussions.
• Stay current on OEM industry trends, certification requirements, competitive platforms, and regulatory developments affecting automotive retail technology.

Senior Product Manager

Implementation Specialist, Fixed Ops Experience Required

• Oversee and facilitate dealership user training and support through the onboarding lifecycle and sustainment efforts.
• Provide Automotive Retail Desking and Digital Retailing training to automotive retail dealership staff and have fun while doing it.
• Obtain critical milestone signoffs from key dealership contacts.
• Proactively identify implementation risks and mitigate them effectively and efficiently.
• Manage 5-8 projects at one time.
• Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook.
• Must successfully complete an 8-10 week training program and display a strong grasp of product and process knowledge retention.
• Demonstrated history of sustaining a positive attitude during high-stress situations with OEM, dealer partners (DP), and internal teams.
• Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions.
• In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows.
• Deep understanding of Tekion products, including end-user workflows and configurations.
• Knowledge and understanding of onboarding and sustainment processes, including adjacent internal teams' roles & responsibilities with the project.
• Represent Tekion in a positive and professional way in all dealership interactions.
• Foster relationships with all OEM, dealership personnel, and stakeholders.

Digital Retail Implementation Consultant

Salesforce Developer

• Lead the architecture, development, and deployment of Salesforce CPQ or similar quoting/pricing solutions.
• Design scalable Salesforce Sales Cloud and quoting solutions, including lead management, lead pipeline management, opportunity management, product configuration, pricing rules, discount schedules, usage-based pricing, guided selling, and approvals.
• Collaborate with Sales, Finance, Product, and Engineering teams to gather business requirements and translate them into scalable, performant technical solutions across Sales Cloud, CPQ or similar tools, and integrated systems such as ERP and billing platforms.
• Own and optimize lead-to-cash business processes across Salesforce and connected systems.
• Manage and mentor a team of Salesforce developers and admins.
• Drive system integration strategies with ERP, billing, and other third-party platforms.
• Create and maintain technical documentation, solution design artifacts, and data models.
• Ensure system reliability, data integrity, and security compliance across Salesforce solutions.
• Drive best practices around DevOps, testing, and change management.
• Partner with marketing and legal teams on integrations with HubSpot, Marketo, and CLM tools such as Ironclad.

Salesforce Technical Lead Engineer

Architect

• Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement
• Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes
• Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations
• Identify and interpret industry metrics as value realization evidence
• Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda
• Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses
• Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly
• Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery
• Maintain current mastery of the Tekion platform across all relevant modules
• Serve as the escalation resource for complex product questions that exceed CVM depth.
• Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model
• Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply

Customer Value Architect, Analytics

Business Analyst

Business Solutions Analyst I

• Support analytical workstreams across a range of data and analytics initiatives
• Turn business questions into clear data requirements, KPI definitions, and reporting logic
• Document the business rules, metric definitions, and assumptions behind our analytics
• Help build and maintain foundational analytical assets — hierarchies, segmentation frameworks, benchmarking dimensions, and business reference data
• Investigate discrepancies, spot data gaps, and help build trust in our core metrics
• Partner closely with Product, Data Engineering, and business stakeholders to move work from idea to execution
• Bring structure to ambiguous problems with support from senior team members
• Create analyses, requirement docs, and summaries used by cross-functional teams and leadership
• Help shape repeatable processes that make analytics easier and more consistent over time
• Help maintain competitive and market benchmarking materials
• Refresh benchmarking to reflect shifts in market capabilities and competitor moves
• Help make sure market context is feeding into planning and prioritization

Business Analyst I – OEM

Program Manager

• The Senior Certification Program Manager designs and builds certification programs, develops learning content, and implements the platforms and processes that enable partners and dealers to succeed with Tekion products.
• Lead cut score and psychometric processes including Angoff method facilitation and SME panel coordination
• Maintain and evolve certification content as products change, coordinating with product and cross-functional teams when releases require updates
• Develop certification program policies, candidate communications, and operational procedures
• Own certification reporting across SkillJar and Caveon, ensuring program health data reaches the right stakeholder audience
• Create and maintain comprehensive SOPs and documentation for all certification processes, enabling independent execution by others
• Troubleshoot platform issues independently before escalating
• Track and report on certification program health, exam results and pass rates, and various evolving dashboards
• Help establish reporting standards and data hygiene practices as the program scales
• Use data to identify content gaps, at-risk learner populations, and program improvement opportunities
• Identify certification gaps through ongoing engagement with partner, implementation, and product teams, and dealer feedback channels
• Translate product releases into certification content updates, exam revisions, or net-new credential development, coordinating with Product Management and Product Marketing as needed
• Build and formalize a certification needs assessment process — including intake cadence, stakeholder alignment, and prioritization frameworks
• Prioritize certification development based on implementation impact, partner readiness, and organizational objectives
• Deliver formal training sessions to internal teams on platforms, processes, and tools
• Provide coaching support to team members to ensure consistency of learner skills and knowledge
• Adapt training delivery to audience needs and skill levels