Tekion Corp

Implementation Specialist

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Implementation Specialist, CRM

Account Executive

• Lead Generation: Identify and qualify potential customers through outbound calls, emails, and other digital outreach methods.
• Sales Pipeline Management: Manage and maintain a pipeline of prospects, tracking all activities and opportunities in our CRM system. Use Sales Process knowledge to meet and exceed quota.
• Sales Process: Guide accounts through sales process. Conduct Product demonstrations as needed to complete the sales cycle.
• Product Knowledge: Develop a deep understanding of our SaaS products and services to effectively communicate the value proposition to potential customers.
• Customer Engagement: Conduct product demonstrations, virtual meetings, and presentations to showcase how our solutions can address customer pain points.
• Relationship Building: Build and maintain strong relationships with prospects and customers, ensuring a positive customer experience throughout the sales cycle.
• Sales Targets: Meet or exceed monthly and quarterly sales targets and quotas.
• Collaboration: Work closely with the marketing, customer success, and product teams to ensure a seamless customer experience and successful onboarding of new clients.
• Feedback: Provide feedback to the product and marketing teams based on customer interactions and market trends.
• Ability to travel up to 20% for customer facing sales opportunities

Inside Sales Representative II

Solutions Engineer

• Partner with enterprise Account Executives as a principal-level peer and domain advisor throughout the sales cycle — from discovery and qualification through proposal, executive alignment, and close.
• Lead solution discovery sessions with prospective dealer group executives, developing a thorough understanding of their current DMS environment, operational structure, pain points, and strategic priorities.
• Design and deliver tailored solution presentations and platform demonstrations that connect Tekion ARC capabilities directly to the prospect’s operational realities — grounded in how their business actually works, not generic product pitches.
• Navigate complex, multi-stakeholder evaluations involving dealer group executive leadership (CEO, CFO, COO, CIO), department heads (Controller, Fixed Ops Director, F&I Director), and IT decision-makers, building independent credibility with each audience.
• Travel 40–60% to engage prospects onsite, lead executive briefings, and be present for the moments that determine deal outcomes.
• Serve as Tekion’s deepest subject matter expert on DMS platforms and end-to-end dealer operations, covering fixed operations (service, parts, repair), variable operations (retail, F&I, desking), accounting and financial reporting, and CRM.
• Understand the full operational footprint of large, multi-rooftop dealer groups — including how processes, reporting hierarchies, and system dependencies scale across dozens or hundreds of rooftops.
• Articulate the operational and financial impact of a DMS migration credibly, including data conversion, workflow retraining, integration dependencies, and go-live risk management.
• Stay current on competitive DMS platforms (CDK, Reynolds & Reynolds, DealerSocket) — understanding their strengths, weaknesses, and the switching costs and objections they create.
• Establish immediate and durable credibility with dealer group executives by demonstrating firsthand knowledge of how large dealership operations work — not product features in the abstract, but the operational decisions, tradeoffs, and pressures that define their day-to-day reality.
• Lead executive discovery conversations that go beyond the immediate platform evaluation to uncover strategic priorities: growth and acquisition plans, margin improvement goals, talent and process challenges, and long-term digital transformation ambitions.
• Position Tekion as a long-term strategic partner, not a software vendor — advising prospective customers on industry best practices, operational benchmarks, and how the ARC platform can serve as a foundational capability for their next phase of growth.
• Handle the toughest objections — on platform maturity, migration risk, competitive alternatives, and organizational change — with transparency, data, and the quiet confidence of someone who has seen these transitions succeed.
• Be the person in the room that dealer group executives want to call back. Your credibility extends the relationship beyond the sales cycle.
• Design and document tailored solution architectures for complex, multi-rooftop implementations, including integration requirements, data migration scope, phasing strategies, and third-party connectivity.
• Identify and evaluate solution tradeoffs, clearly communicating implications for timeline, cost, and operational risk to both the prospect and internal Tekion stakeholders.
• Collaborate with Tekion’s product and implementation teams to validate feasibility of proposed solutions and establish realistic delivery commitments.
• Produce high-quality deal artifacts including solution overviews, scope summaries, integration maps, and RFP responses.
• Act as a direct feedback channel from large dealer group prospects to Tekion’s product organization — surfacing gaps, competitive pressures, and feature requests that influence roadmap prioritization.
• Collaborate with Sales, Product, and Implementation leadership to continuously refine Tekion’s enterprise go-to-market approach, demo environments, and competitive positioning materials.
• Contribute to a growing library of enterprise sales assets including reference architectures, objection handling guides, and case studies.

Principal Solutions Architect – Enterprise

Financial Planning and Analysis

• Assist in preparing financial reports, forecasts, and variance analyses under the guidance of finance team members.
• Support monthly and quarterly close activities, including reconciliations and journal entry preparation.
• Help maintain financial models and dashboards for internal reporting and business planning.
• Conduct research and compile data to support budgeting and financial planning processes.
• Participate in audits, compliance reviews, and documentation of internal controls.
• Collaborate with cross-functional departments to gather financial data and insights.
• Learn and utilize finance systems and tools (e.g., Excel, ERP software, reporting tools).

Intern – FP&A

Customer Success Manager

• Serve as the primary point of contact for assigned dealership accounts, building, and nurturing strong relationships.
• Act as an advocate for the dealerships, working to understand their unique needs and goals, and ensuring Tekion CRM delivers value.
• Mitigate churn by regularly communicating with dealership management teams to ensure ongoing satisfaction and address any concerns or issues.
• Analyze CRM data and dealership performance to identify areas for improvement, providing actionable recommendations to optimize processes.
• Collaborate with dealerships to implement continuous improvements that align with their performance goals.
• Provide feedback to the product team based on customer needs and challenges, helping guide product enhancements and feature developments.

Customer Success Manager, CRM

• Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools.&nbsp;
• Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value.
• Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle.
• Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems.
• Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently.
• Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions.
• Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment.
• Navigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion.
• Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner.
• Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement.
• Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation.
• All other duties as assigned.&nbsp;&nbsp;

Implementation Specialist, SaaS

• Build meaningful, trusted relationships with dealer principals, department heads, and management
• Identify and qualify prospective dealer partners
• Utilize your technology and industry expertise to understand unique dealer needs and identify ways that Tekion can enhance their business performance
• Work collaboratively with internal and external stakeholders to sell Tekion’s suite of products and ensure customer adoption, success and rapid value achievement
• Meet and exceed sales goals

Account Executive II

Business Development Rep

• Achieve daily, weekly, and monthly KPI’s for setting up appointments with potential customers
• Ability to independently build, plan and execute on a territory plan and identify prioritization for initial customer contact
• Contact and penetrate high profile automotive dealerships at the Owner, General Manager of Chief Financial Officer level to schedule meetings with our Field Sales Representatives
• Describe and present the Tekion Value Proposition to our clients that entices them to schedule a meeting with our sales team members
• Ability to track, analyze and review calls, appointments, and follow up communication with high profile executives
• Interact with Field Sales Representatives to transfer the knowledge of the customer expectations and schedule the initial customer meeting with the sales team
• Must be self-motivated to achieve all appointment KPI’s

Account Development Representative

Systems Engineer

• Serve as subject matter expert and system administrator for Ashby and Greenhouse.
• Own configurations, workflow management, permissioning, troubleshooting, user support, and regular system audits.
• Partner closely with TA leaders, People business partners, and IT to identify opportunities to enhance how talent systems support strategic and operational objectives across sourcing, recruiting, interviewing, and hiring.
• Analyze and refine TA processes through deep system and data analysis to increase recruiter productivity, candidate experience, and hiring manager satisfaction.
• Assist in the rollout of new features, enhancements, and system updates across Talent Acquisition platforms.
• Ensure data integrity and compliance with all relevant regulations (e.g., EEO, OFCCP, GDPR), manage audits, and implement best practices for managing sensitive candidate data.
• Develop TA systems training, conduct onboarding for new users, create job aids/documentation, and drive user adoption for new features.
• Assess new systems or enhancements, lead pilots or rollouts, and ensure alignment with business needs.