Tekion Corp

Customer Success Manager

• Serve as the primary point of contact for assigned dealership accounts, building, and nurturing strong relationships.
• Act as an advocate for the dealerships, working to understand their unique needs and goals, and ensuring Tekion CRM delivers value.
• Mitigate churn by regularly communicating with dealership management teams to ensure ongoing satisfaction and address any concerns or issues.
• Analyze CRM data and dealership performance to identify areas for improvement, providing actionable recommendations to optimize processes.
• Collaborate with dealerships to implement continuous improvements that align with their performance goals.
• Provide feedback to the product team based on customer needs and challenges, helping guide product enhancements and feature developments.

Customer Success Manager, CRM

Implementation Specialist

• Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools.&nbsp;
• Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value.
• Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle.
• Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems.
• Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently.
• Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions.
• Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment.
• Navigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion.
• Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner.
• Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement.
• Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation.
• All other duties as assigned.&nbsp;&nbsp;

Implementation Specialist, SaaS

Account Executive

• Build meaningful, trusted relationships with dealer principals, department heads, and management
• Identify and qualify prospective dealer partners
• Utilize your technology and industry expertise to understand unique dealer needs and identify ways that Tekion can enhance their business performance
• Work collaboratively with internal and external stakeholders to sell Tekion’s suite of products and ensure customer adoption, success and rapid value achievement
• Meet and exceed sales goals

Account Executive II

Business Development Rep

• Achieve daily, weekly, and monthly KPI’s for setting up appointments with potential customers
• Ability to independently build, plan and execute on a territory plan and identify prioritization for initial customer contact
• Contact and penetrate high profile automotive dealerships at the Owner, General Manager of Chief Financial Officer level to schedule meetings with our Field Sales Representatives
• Describe and present the Tekion Value Proposition to our clients that entices them to schedule a meeting with our sales team members
• Ability to track, analyze and review calls, appointments, and follow up communication with high profile executives
• Interact with Field Sales Representatives to transfer the knowledge of the customer expectations and schedule the initial customer meeting with the sales team
• Must be self-motivated to achieve all appointment KPI’s

Account Development Representative

Systems Engineer

• Serve as subject matter expert and system administrator for Ashby and Greenhouse.
• Own configurations, workflow management, permissioning, troubleshooting, user support, and regular system audits.
• Partner closely with TA leaders, People business partners, and IT to identify opportunities to enhance how talent systems support strategic and operational objectives across sourcing, recruiting, interviewing, and hiring.
• Analyze and refine TA processes through deep system and data analysis to increase recruiter productivity, candidate experience, and hiring manager satisfaction.
• Assist in the rollout of new features, enhancements, and system updates across Talent Acquisition platforms.
• Ensure data integrity and compliance with all relevant regulations (e.g., EEO, OFCCP, GDPR), manage audits, and implement best practices for managing sensitive candidate data.
• Develop TA systems training, conduct onboarding for new users, create job aids/documentation, and drive user adoption for new features.
• Assess new systems or enhancements, lead pilots or rollouts, and ensure alignment with business needs.

Senior Talent Acquisition Operations Analyst

• Developing and managing all assigned dealer customer portfolios that have been onboarding on Tekion products
• Handling dealer inquiries and communications
• Analyzing customer data to improve the experience
• Evaluating and improving tutorials and support infrastructure
• Mediating between dealer contacts and internal teams
• Resolving customer requests and concerns through cross-functional partnership
• Recommending solutions or products to enhance dealership operations
• Anticipating customer needs based on product roadmap or projects
• Demonstrating value internally and externally to promote growth and retention

Customer Success Manager, Growth

• Serve as the primary point of contact for assigned dealership accounts, building, and nurturing strong relationships.
• Act as an advocate for the dealerships, working to understand their unique needs and goals, and ensuring Tekion CRM delivers value.
• Mitigate churn by regularly communicating with dealership management teams to ensure ongoing satisfaction and address any concerns or issues.
• Analyze CRM data and dealership performance to identify areas for improvement, providing actionable recommendations to optimize processes.
• Collaborate with dealerships to implement continuous improvements that align with their performance goals.
• Provide feedback to the product team based on customer needs and challenges, helping guide product enhancements and feature developments.

Customer Success Manager, CRM – Central

Solutions Engineer

• Serve as a strategic advisor and partner with the Business Development team to design and execute comprehensive program implementation roadmaps.
• Collaborate with Product and Engineering leadership to align program strategies with product goals, ensuring timely delivery and effective communication with OEM partners and senior executives.
• Provide leadership to implementation teams to drive success in dealer onboarding and scalability across programs.
• Act as the primary escalation point for program challenges, driving resolution in alignment with Tekion’s strategic goals.
• Communicate effectively with senior leadership and executive stakeholders to present program updates, risks, and critical decisions.
• Design and implement advanced governance frameworks to foster efficiency, transparency, and accountability across all programs.
• Mentor and guide PMO team members to foster professional growth and capability development.

Customer Success Manager, CRM

Implementation Specialist, SaaS

Account Executive II

Account Development Representative

Senior Talent Acquisition Operations Analyst

Customer Success Manager, Growth

Customer Success Manager, CRM – Central

Account Development Representative

Associate Principal Solutions Architect