Customer Value Architect, Analytics

Tekion Corp

Customer Value Architect specializing in deep dealership operations and the Tekion DMS platform. Conducting performance assessments and facilitating high-stakes conversations for dealership growth.

Posted 6/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $78,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement
Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes
Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations
Identify and interpret industry metrics as value realization evidence
Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda
Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses
Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly
Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery
Maintain current mastery of the Tekion platform across all relevant modules
Serve as the escalation resource for complex product questions that exceed CVM depth.
Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model
Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply

Requirements

What you’ll need

Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role
The ability to walk into any dealership and be immediately credible in a room of operators.
Demonstrated fluency with DMS platforms and dealership technology.
Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action
Strong Preference for prior experience with Tekion or a comparable DMS at an administrative or power user level
Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment
Tekion ARC knowledge, Variable preferred, Fixed knowledge secondary. Internal CVA, PS or Support is the most likely resource.
Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI
Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations experience accepted in lieu of degree

Benefits

Comp & perks

Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Dealer Maturity Modelstructured discovery methodologyDMS platformsTekion platformBI toolsTableauLookerSigmaPower BIcustomer success

Soft Skills

performance assessmentproblem framingdiagnostic skillsadaptabilityfacilitationcommunicationstakeholder engagementconsulting instinctscredibilityworkflow redesign