Senior Certification Program Manager

Tekion Corp

Senior Certification Program Manager at Tekion designing and implementing certification programs. Working with cross-functional teams to enable partners and dealers' success.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $88,500 - $147,500 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

certification program developmentcut score processespsychometric processesdata managementcontent developmentreporting standardsSOP creationtraining deliverystakeholder alignmentcertification gap analysis

Soft Skills

communication skillscoachingproblem-solvingadaptabilitycollaborationorganizational skillsprioritizationfacilitationanalytical skillsengagement

Tools & Technologies

SkillJarCaveonScorpionMicrosoft OfficeExcelLMS platformsAI productivity toolsdata dashboardscontent management systemscertification delivery platforms

Industry Keywords

certification examslearning contentpartner engagementproduct managementcross-functional teamsprogram healthcandidate communicationsoperational procedurestraining sessionsimplementation impact

About the role

Key responsibilities & impact

The Senior Certification Program Manager designs and builds certification programs, develops learning content, and implements the platforms and processes that enable partners and dealers to succeed with Tekion products.
Lead cut score and psychometric processes including Angoff method facilitation and SME panel coordination
Maintain and evolve certification content as products change, coordinating with product and cross-functional teams when releases require updates
Develop certification program policies, candidate communications, and operational procedures
Own certification reporting across SkillJar and Caveon, ensuring program health data reaches the right stakeholder audience
Create and maintain comprehensive SOPs and documentation for all certification processes, enabling independent execution by others
Troubleshoot platform issues independently before escalating
Track and report on certification program health, exam results and pass rates, and various evolving dashboards
Help establish reporting standards and data hygiene practices as the program scales
Use data to identify content gaps, at-risk learner populations, and program improvement opportunities
Identify certification gaps through ongoing engagement with partner, implementation, and product teams, and dealer feedback channels
Translate product releases into certification content updates, exam revisions, or net-new credential development, coordinating with Product Management and Product Marketing as needed
Build and formalize a certification needs assessment process — including intake cadence, stakeholder alignment, and prioritization frameworks
Prioritize certification development based on implementation impact, partner readiness, and organizational objectives
Deliver formal training sessions to internal teams on platforms, processes, and tools
Provide coaching support to team members to ensure consistency of learner skills and knowledge
Adapt training delivery to audience needs and skill levels

Requirements

What you’ll need

5+ years of experience developing and managing certification exams and programs
Hands-on experience with LMS platforms and certification development and delivery platforms; SkillJar, Caveon and Scorpion proficiency a plus
Proficiency with Microsoft Office suite, particularly Excel for data management and reporting workflows
Familiarity with AI productivity tools, prompt engineering, or AI-assisted content development workflows
Strong written communication and documentation skills
Experience coordinating with SMEs and stakeholders across multiple departments.

Benefits

Comp & perks

Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development