Tebra

Operations

• Define, own, and evolve Tebra’s GTM performance metrics and reporting infrastructure.
• Serve as a strategic business partner to Sales and Marketing leadership.
• Deliver leadership-ready analyses and dashboards.
• Build and maintain scalable SQL and dbt models in Snowflake.
• Establish and document unified reporting standards.
• Mentor peers and elevate analytical rigor.

Lead Sales & Growth Operations Analyst

Customer Support

• Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Perform thorough root cause analysis for issues, identifying trends and recommending corrective actions.
• Assist users in navigating the software, managing patient accounts, and utilizing features effectively.
• Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform.
• Maintain detailed records of customer interactions, resolutions, and follow-up actions following established procedures.
• Identify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teams.
• Ensure strict adherence to HIPAA and healthcare data security regulations in all customer interactions and data handling.
• Collaborate effectively with payers (insurance companies), Clearinghouses, and internal teams (e.g., enrollments, product, engineering) to troubleshoot and resolve escalated issues.
• Collaborate with training teams to improve self-help documentation, FAQs, and user guides.
• Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks.
• Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.

Billing Support Specialist

Product Manager

• Define and drive the overall product strategy and roadmap to align with company objectives and customer needs, ensuring a competitive edge in the healthcare technology market.
• Lead the product management team in the ideation, development, and launch of innovative solutions that address complex healthcare challenges and enhance user experience.
• Collaborate closely with Engineering, Design, Sales, and Marketing to ensure cohesive product planning, timely delivery, and successful go-to-market execution.
• Oversee market research and competitive analysis to identify trends, opportunities, and customer pain points, informing product vision and prioritization.
• Manage the product lifecycle from concept through release, including requirements gathering, prioritization, and ongoing product iteration.
• Establish KPIs to measure product success, drive data-driven decision-making, and report on product performance to senior leadership and key stakeholders.
• Ensure all product offerings meet regulatory requirements (e.g., HIPAA) and adhere to industry standards, maintaining high standards of security, compliance, and reliability.
• Develop and foster strong relationships with customers and partners, using feedback and insights to refine products and strengthen the product portfolio.
• Mentor and develop a high-performing product management team, fostering a culture of collaboration, innovation, and accountability.

Vice President, Product Management

Human Resources

• The HR Analyst will play a role in optimizing our HR processes and data-driven decision-making.
• Act as a subject matter expert and be responsible for collecting, analyzing, and interpreting HR data, providing actionable insights, and supporting various HR initiatives and processes.
• Identify opportunities for improving HR processes and systems through data analysis and best practices.
• Collaborate with the People Team and other teams as necessary to implement process enhancements and automation solutions.
• Ensure data integrity and accuracy within HR systems through regular audits and maintenance.
• Serve as the subject matter expert (SME) for Workday Reporting, Benefits, Payroll, and HCM modules.
• Support Workday business processes, configuration, and data maintenance related to Benefits, Payroll, and HCM.

Human Resources Analyst

Frontend Engineer

• Own a product end-to-end from defining the problem we should solve to meet our OKRs to designing, building, shipping, and operating the solution.
• Act as a key technical partner for Product Management, co-owning the roadmap, identifying key risks, and surfacing new engineering-led opportunities.
• Rapidly form hypotheses based on data and iterate quickly to find tactics that deliver the biggest impact. Rinse and repeat.
• Focus on what’s right, not who. Solicit feedback, learn, teach, and give candid feedback to grow and improve together. Continuously.
• Architect & code frameworks that can be leveraged by the team.
• Invest in technical foundations to accelerate our shipping rhythm. Ship products worthy of recognition.
• Champion the integration of AI tools (like coding assistants) into our daily development lifecycle to boost team velocity, improve code quality, and streamline testing.

Staff Software Engineer, Front End

Machine Learning Engineer

• Design, build, and operate scalable ML pipelines for various stages of the ML lifecycle
• Own the end-to-end ML lifecycle, from data exploration to model validation
• Continuously monitor model performance and implement automated retraining pipelines
• Leverage advanced ML techniques to improve automation and predictions
• Conduct in-depth data analysis to identify new opportunities for efficiency
• Collaborate cross-functionally to integrate AI capabilities into Tebra’s platform
• Establish best practices for model governance in healthcare environments
• Lead and mentor engineers in applied ML methods and experimentation

Staff Machine Learning Engineer

Sales

• Drive full adoption of our outbound and discovery playbooks (Outreach, SPICED, Pclub, Momentum).
• Create a high-performance culture rooted in accountability, coaching, and consultative sales excellence.
• Lead weekly 1:1s and team meetings aligned to a shared sales process, focusing on objection handling, business impact, and call control.
• Oversee outbound prospecting, pipeline creation, and full-cycle execution for a team with a ~$2M+ ARR target.
• Track KPIs including activity, meetings booked/held, conversion rates, ACV and quota attainment.
• Join 3+ live calls/week (cold call, disco, or demo) and provide real-time feedback using a scorecard.
• Deliver 2+ coaching touchpoints/month per rep, with a goal of 75%+ improvement in call quality over 60 days.
• Own pipeline coverage, forecast accuracy, and pacing to goal across your team, with a focus on both short-term execution and long-term planning.
• Deliver accurate weekly forecasts and commit to consistent reporting using Salesforce dashboards and CRM hygiene best practices.
• Proactively flag risk to targets with data-backed insights and action plans to course-correct.
• Partner with RevOps and Sales Leadership to ensure visibility into pipeline health, deal velocity, and conversion efficiency.
• Ensure 100% of opportunities have Momentum call notes, 90%+ pipeline hygiene, and full compliance with tools (Outreach, Chilipiper, Salesforce).
• Refine processes and remove friction through data-backed insights and rep feedback.
• Minimize KPI variance across reps (≤10%) by reinforcing best practices consistently.
• Represent the outbound sales voice in strategy meetings and help shape cross-functional initiatives.

Senior Sales Manager, Practice Solution

Marketing

• Handling all inbound leads that are funneled to you from our world-class marketing team.
• Calling and booking demos with these prospects for our Account Executive’s to close.
• Setting quality meetings with medical practices across the country.
• Working with our marketing department on special projects.
• Playing an integral role in building our sales pipeline and our business!
• In the MDR Training at Tebra, you will spend each day setting meetings for our sales team while learning the skills necessary to be a successful Marketing Development Representative.
• Learning all of our different inbound lead channels, working very closely with marketing, and establishing the value of our platform.
• Starting to work recycled leads both from campaigns generated by our marketing department and from generating leads yourself.
• Learning to build rapport, qualify opportunities, and find your prospects' needs.
• Demonstrating mastery of skills at this level by exceeding quota for two months in a row.
• Learning to tell a great story, tie benefits to pain, and use content to sell.

Marketing Development Representative

Product Designer

• Contribute to the vision and design strategy that connects customer and business value
• Have strong creative and conceptual design skills and the ability to evolve ideas that drive innovation
• Make proficient use of design system guidelines
• Collaborate with team members across product and engineering
• Lead customer research sessions and interview customers effectively
• Seek out feedback and inputs from a variety of sources