TeamSense

Product Marketing

• Develop technical narratives for diverse stakeholders
• Craft messaging that highlights the unique power of Teamsense’s technology and the measurable impact on customers’ business outcomes
• Develop a deep understanding of our target market, including buyer personas, key uses cases, and customer needs through research and customer interactions
• Own product positioning & messaging for your product line
• Craft engaging and high-quality marketing collateral across channels (web copy, webinars, sales decks, sales plays, website messaging, demo videos, etc.)
• Opportunity to present on virtual and in-person stages
• Work closely with the Demand Generation and Growth team on marketing campaigns to drive pipeline and retention for your products line
• Equip our sales teams to win more deals with messaging, sales strategies, materials, tools, and market knowledge in partnership with sales enablement
• Create technical enablement content for sales, customer success, and partners; including solution guides, architecture diagrams, workshops, blogs, whitepapers, and case studies
• Analyze competitors to identify strengths, weaknesses, and differentiation points.
• Develop competitive positioning strategies that showcase Teamsense’s superiority
• Collaborate with Product to understand roadmaps, new features, use cases to inform GTM strategies and product launch plans.
• Represent Teamsense in technical discussions with customers, partners, and at industry events.
• Use AI tools to scale and enhance content creation, supporting scale and efficiency

Senior Product Marketing Manager

Full-stack Engineer

• Scale our sales and marketing functions through automation, AI assistance, and accessible insights.
• Own campaign automation with logic for lifecycle drips, and new GTM workflows.
• Automate prospecting with creative, never-seen-before outreach tactics.
• Build viral tools, shareable demos, and mini-products that drive organic traffic and referrals across industries.
• Act as an internal multiplier, sharing tools, playbooks, and internal AI agents that help marketing and GTM teams move faster.
• Craft compelling copy and UI elements that effectively communicate our value proposition. Launch interactive landing pages, calculators, or integrations that showcase our product capabilities.
• Partner in automating meaningful customer communications through community slack channels, as well as Substack and LinkedIn communities.
• Create AI agents that automate flows from product design to go-to-market, capturing the minds and hearts of new customers and driving cross-sell within existing ones.
• Change the game in competitive positioning by designing agents that continuously monitor the market, scraping for negative sentiment and/or market shifts that can be leveraged to out-position the competition.
• Play an integral role in building self-service product initiatives with elegant, UX and dynamic messaging to capture new and existing customers.
• Automate prospecting workflows using innovative tools like clay.io and N8N, AI agents, and web scrapers to scale outbound marketing.
• Analyze funnel and behavioral data to rapidly pivot strategies where needed. Change the way RevOps and Marketing Ops measure success.
• Partner cross-functionally with marketing, partnerships, and product to ensure experiments are aligned to commercial goals.
• Experiment rapidly. You’ll design and run A/B tests, measure impact, and iterate quickly on ideas that drive user adoption and revenue.
• Stay on the bleeding edge. You’ll continuously research new tools, platforms, and frameworks for growth, testing what’s possible and bringing the best solutions in-house.

GTM Engineer

Customer Support

• Serve as one of the first connection points for customers to resolve issues quickly and help them adopt TeamSense with confidence
• Resolve Tier 1–2 customer inquiries via email, phone, and occasional video conference during Eastern Time business hours
• Troubleshoot and resolve technical issues, escalating when appropriate
• Import and validate employee data for new customers using Excel and related tools
• Write clear, helpful Help Center articles to scale customer knowledge
• Contribute ideas to improve processes, tools, and the customer experience
• Collaborate with internal teams and share insights to improve support and product workflows

Customer Support Specialist

Customer Success Manager

• Shepherd the complete post-sales customer journey from onboarding through renewal and expansion; reports to the Senior Director of Customer Success and Support
• Partner directly with plant managers, HR, and operations leaders to deliver clear ROI and build customer advocates
• Lead onboarding and training to ensure rapid time-to-value
• Facilitate discovery conversations to map desired outcomes to TeamSense capabilities
• Own adoption and enablement plans and deliver success plans tied to measurable workforce outcomes
• Secure timely renewals, identify expansion opportunities, and create customer advocates
• Deliver executive business reviews (EBRs) to demonstrate ROI and build strategic alignment
• Analyze product usage data to surface actionable insights, flag risks, and drive proactive engagement
• Manage escalations with urgency, aligning internal stakeholders to resolve challenges
• Partner cross-functionally with Product, Engineering, Support, Sales, and Marketing to champion customer needs and influence roadmap

Vice President

• Own and evolve TeamSense’s long-term product vision in partnership with the CEO, CTO, and leadership team.
• Translate vision into a clear, actionable, and prioritized roadmap.
• Lead evolution from a single product to a platform with multiple product lines.
• Identify market shifts, competitive landscape, customer needs, and emerging technologies (especially AI), and integrate them into product strategy.
• Manage product portfolio mix: core features, AI initiatives, and future bets.
• Establish a structured but adaptive product development process supporting AI-led products.
• Partner with Engineering and Design to ensure delivery meets intent, quality, and velocity.
• Set standards for discovery, requirements, testing, and validation; leverage customer pilots and beta programs.
• Implement product operations discipline: cadences, tooling, and workflows; lead executive communications and board presentations.
• Collaborate with Sales and Marketing on pricing, packaging, positioning; drive expansion, upsell, and retention through product-led growth.
• Define and own product KPIs and build instrumentation and data pipelines for analytics.
• Manage and grow the Product and Design teams; define roles, growth paths, and performance expectations.
• Represent TeamSense at conferences, industry forums, and to the Board and investors.

Senior Product Marketing Manager

GTM Engineer

Customer Support Specialist

Customer Success Manager

Vice President, Product