Customer Support Specialist
TeamSense
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $48,000 - $52,000 per year
Job Level
Junior
Tech Stack
PythonSQL
About the role
- Serve as one of the first connection points for customers to resolve issues quickly and help them adopt TeamSense with confidence
- Resolve Tier 1–2 customer inquiries via email, phone, and occasional video conference during Eastern Time business hours
- Troubleshoot and resolve technical issues, escalating when appropriate
- Import and validate employee data for new customers using Excel and related tools
- Write clear, helpful Help Center articles to scale customer knowledge
- Contribute ideas to improve processes, tools, and the customer experience
- Collaborate with internal teams and share insights to improve support and product workflows
Requirements
- 1+ years in SaaS customer support with proven KPI performance
- Ability to work Eastern Time business hours
- Strong technical proficiency across SaaS tools
- Advanced Excel skills (data manipulation/validation)
- High attention to detail — you catch errors, track details, and build customer trust
- Impeccable written and verbal communication — clear, concise, and empathetic
- Self-starter mindset: you take initiative, thrive in ambiguity, and adapt quickly in a startup environment
- Resilience under pressure and ownership to follow issues through to resolution
- Bonus: Familiarity with scripting or automation (SQL, Python, or similar)
- Bonus: Experience using AI-powered tools for efficiency and problem-solving