Senior Customer Success Manager
Storyclash
Customer Success Manager
TeamSense
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Shepherd the complete post-sales customer journey from onboarding through renewal and expansion; reports to the Senior Director of Customer Success and Support
- Partner directly with plant managers, HR, and operations leaders to deliver clear ROI and build customer advocates
- Lead onboarding and training to ensure rapid time-to-value
- Facilitate discovery conversations to map desired outcomes to TeamSense capabilities
- Own adoption and enablement plans and deliver success plans tied to measurable workforce outcomes
- Secure timely renewals, identify expansion opportunities, and create customer advocates
- Deliver executive business reviews (EBRs) to demonstrate ROI and build strategic alignment
- Analyze product usage data to surface actionable insights, flag risks, and drive proactive engagement
- Manage escalations with urgency, aligning internal stakeholders to resolve challenges
- Partner cross-functionally with Product, Engineering, Support, Sales, and Marketing to champion customer needs and influence roadmap
Requirements
- 3+ years in SaaS Customer Success, Account Management, or a related field
- Experience in manufacturing or logistics environments; understands plant operations, union workforces, and frontline engagement
- LOVE working with customers and thriving on helping them succeed
- Consultative: skilled at discovery, listening, and translating customer needs into measurable business value
- Analytical: comfortable with data, usage metrics, and tying adoption to ROI
- Excellent communicator: able to engage both frontline users and executives
- Self-starter who thrives in dynamic environments, balancing short-term tasks with long-term strategy
