Team Global Express

Designer

• Spot what’s slowing us down (and fix it) across Freight customer journeys.
• Lead cross-functional improvement projects, workshops and journey mapping.
• Reduce rework, duplication and manual processes to lift productivity.
• Drive operational readiness for new products, services and policy changes.
• Turn customer feedback, complaints and data into real improvements.
• Track and report impact CX uplift, efficiency gains, measurable outcomes.

Customer Design & Improvement Lead

Business Development Rep

• Drive revenue growth with courier and transport clients
• Design and implement tailored solutions across B2B, B2C, e-commerce, and contract logistics
• Lead tender responses and large-scale proposals
• Manage implementation from solution design to operational rollout
• Build and maintain strong relationships with senior decision-makers
• Collaborate with internal teams to ensure high-quality delivery

Business Development Manager – Courier

• Drive revenue growth with clients
• Design and implement tailored solutions across B2B, B2C, e-commerce, and contract logistics
• Lead tender responses and large-scale proposals
• Manage implementation from solution design to operational rollout
• Build and maintain strong relationships with senior decision-makers
• Collaborate with internal teams to ensure high-quality delivery

Business Development Manager

Manager

• Lead and manage complex workplace investigations and case management, providing clear, commercial and legally sound advice on matters like misconduct, grievances and compliance.
• Identify emerging risks, uplift capability across the business and help embed a proactive, forward-thinking ER approach.

Customer Design & Improvement Lead

Business Development Manager – Courier

Business Development Manager

Manager, Workplace Investigations and Case Management