Customer Design & Improvement Lead

Team Global Express

Customer Design & Improvement Lead optimizing customer experience across Freight operations. Driving smarter, smoother processes and leading cross-functional improvement initiatives for better efficiency.

Posted 5/26/2026full-timeBrisbane • 🇦🇺 AustraliaSeniorWebsite

About the role

Key responsibilities & impact

Spot what’s slowing us down (and fix it) across Freight customer journeys.
Lead cross-functional improvement projects, workshops and journey mapping.
Reduce rework, duplication and manual processes to lift productivity.
Drive operational readiness for new products, services and policy changes.
Turn customer feedback, complaints and data into real improvements.
Track and report impact CX uplift, efficiency gains, measurable outcomes.

Requirements

What you’ll need

Strong stakeholder influence and credibility across teams and leaders.
A continuous improvement mindset with sharp analytical thinking.
Confident communication and facilitation skills.
Energy, drive and a “let’s make it better” attitude
Curious and collaborative mindset with a passion for teamwork.
Advanced proficiency in Salesforce

Benefits

Comp & perks

Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analytical thinkingcontinuous improvement

Soft Skills

stakeholder influencecredibilitycommunication skillsfacilitation skillscollaborative mindsetteamworkenergydrivecuriosityproblem-solving