team.blue

Product Manager

• Own the product backlog and roadmap for email products across Loopia, WebSupport, and Active24, balancing commercial requests, technical requirements, and customer needs
• Act as the product voice in cross-functional discussions with commercial, customer success, and IT teams across the Nordics & CEE region
• Manage third-party provider relationships, including escalations that need product input
• Lead migration and platform integration projects, translating technical complexity into clear product decisions and timelines
• Run sprint ceremonies and quarterly planning in close collaboration with engineering leads
• Keep documentation current and act as the go-to point of contact for product questions from within the brands you support
• Feed into the wider product unit vision, contributing to roadmap alignment across a multi-brand environment

Product Manager – Email, Nordics, CEE

Full-stack Engineer

• Responsible for the technical execution and quality of our new B2C product: Full Stack Development.
• Build and maintain features end-to-end - from Rails API endpoints to React Native screens.
• Contribute to architecture decisions and uphold high standards through code reviews and testing.
• Work with social media APIs (Instagram, TikTok, Facebook) and third-party services for integrations.
• Participate in deployment pipeline and ensure product stability and performance in production.
• Collaborate closely with product and design to turn user needs into technical solutions.

Full Stack Developer – RoR, React Native

Business Development Rep

• Identify and acquire new corporate clients, growing the company’s corporate portfolio.
• Serve as the main point of contact for large corporate accounts, ensuring high satisfaction and retention.
• Collaborate with the Account Manager and the Renewals & Cross Sell roles to manage the corporate portfolio and support ongoing client needs.
• Achieve specific annual goals related to new client acquisition and upselling/cross selling to long-tail customers.
• Build partnerships with agencies and other collaborators to drive adoption of our SaaS and hosting portfolio.
• Establish long-term relationships with channel partners, ensuring loyalty and increased revenue.
• Proactively ask existing partners and clients for referrals to identify new selling opportunities.
• Follow up on referral leads, nurturing them into successful partnerships or corporate accounts.
• Work with other team.blue companies to provide reseller services, ensuring smooth operations for customers.
• Act as a liaison between team.blue service providers and the company to resolve issues and enhance service offerings.
• Partner with the Sales Manager, who oversees inbound sales, renewals & cross-selling, to align sales strategies and corporate account activities.
• Collaborate with Support and Sales team members to identify potential corporate leads within the existing customer base.
• Provide feedback and suggestions to the Head of Customer Experience for customers’ needs, improving products, services, and overall customer satisfaction.
• Analyze market trends, customer needs, and competitor activities to refine business development strategies.
• Actively contribute to the company’s goals by taking on additional responsibilities as needed.

Business Development Manager – Fixed Term Contract

Backend Engineer

• Je zet mee je schouders onder het optimaliseren van ons Europees cloud-en hostingplatform.
• Eén van die teams, ons Platforms-team bestaande uit 20-tal collega's (development, infrastructure & operations), zorgt voor onze platformen.
• Dit team staat in voor het beheer van de grootste cloud- en hostinginfrastructuur in België.
• Als PHP Developer werk je, op basis van een uitgebreide roadmap, mee aan het platform voor onze cloud- en hostinginfrastructuur.
• De focus ligt op backend PHP Development van nieuwe features.
• Je werkt mee aan onze microservices architectuur en staat mee in voor het bouwen en onderhouden van alle interne API’s.
• Je zal veel verantwoordelijkheden kunnen opnemen en inspraak hebben.

Backend PHP Developer

Customer Success Manager

• Provide expert-level technical support, troubleshooting issues related to hosting, email, and other name.co.uk products.
• Resolve customer enquiries through various channels, including phone and ticketing systems, ensuring quick and effective solutions.
• Ensure customers are set up for success by guiding them through product features, configuration, and best practices.
• Identify and recommend opportunities for upselling and cross-selling relevant products or services that will enhance the customer’s experience.
• Assist customers in understanding and optimising their product setups, helping them maximise value from our services.
• Collaborate closely with internal teams, including sales and product, to resolve complex technical issues and drive continuous service improvement.
• Actively contribute to achieving team sales and retention targets through effective customer interactions and product recommendations.
• Educate customers on new features or product updates, keeping them informed and engaged with our latest offerings.
• Maintain detailed and accurate records of customer interactions, issues, and resolutions in CMS systems.
• Stay updated on industry trends, product enhancements, and emerging technologies to provide up-to-date support and advice.

Customer Success Technical Advisor

• Proactively identify sales opportunities through inbound and outbound customer interactions.
• Recommend products and services that meet customer needs and deliver value.
• Achieve individual and team sales, revenue, and conversion targets.
• Build strong customer relationships through professional and consultative conversations.
• Upsell and cross-sell relevant products and services to existing customers.

Customer Success Sales Advisor

IT Support

• Providing support to our customers using email/tickets, live chat and telephone.
• Handling service monitoring alerts.
• Assisting other teams with technical tasks, system administration and service provisioning.

Technical Customer Support Specialist

• Föra affärsinriktade samtal med kunder och föreslå lösningar baserat på deras behov.
• Hantera inkommande ärenden via e-post, chatt och telefon.
• Guida kunder genom deras resa hos Loopia, från allmänna frågor till mer komplexa utmaningar.
• Eskalera svårare ärenden till våra specialistteam när det behövs.
• Leverera en förstklassig kundupplevelse i varje interaktion.
• Delta i utbildningar för att utveckla både mjuka och tekniska färdigheter.
• Stötta onboardingprocessen för nya kollegor.
• Ge rekommendationer kring våra produkter och tjänster.
• Vara kundens röst internt och bidra med värdefull feedback för förbättringar.

Customer Success Advisor

Artificial Intelligence

• Lead the adoption and evolution of AI tooling across the Payments team
• Embed agentic workflows across planning, development, and production monitoring
• Evaluate and maintain the team's AI development stack
• Continuously test and adopt new tools for team optimization
• Redesign workflows around agent-assisted sprints
• Ensure compliance and governance in agent-generated code
• Document team AI tooling and workflows
• Contribute directly by building internal tooling and automations
• Define and track meaningful metrics for AI-assisted delivery

AI Enabler

Frontend Engineer

• Lead frontend development for OnPay payment platform
• Ensure code quality, performance, and accessibility
• Collaborate with Product Manager on scoping and prototyping
• Orchestrate and review AI-generated code
• Drive technical execution and architecture for the frontend
• Maintain product and domain knowledge in payments

Lead Developer, Frontend

Analytics Engineer

• Design and build robust dbt models on Databricks that transform raw, ingested data into clean, conformed, and analytics-ready datasets.
• Define and implement KPI logic in collaboration with business and analytics stakeholders, ensuring consistent definitions across domains.
• Maintain and evolve the semantic/presentation layer, ensuring data products are reliable, tested, documented, and performant.
• Apply software engineering best practices to analytics code: version control, testing, CI/CD, and documentation.
• Independently onboard new data domains (e.g. marketing attribution, product usage, customer care, subscription data) with limited guidance — exploring the data, understanding its structure and meaning, and deciding how to best model it.
• Proactively engage business partners and domain owners to understand context, validate assumptions, and align on KPI definitions.
• Identify data quality issues early and work with the Data Management team to resolve them at source.
• Act as the connective tissue between data engineers and analysts: translating analytical needs into engineering tasks, and surfacing data realities back to the business.
• Work with the Analytics team to ensure the presentation layer meets reporting and self-service needs.
• Contribute to data governance: naming conventions, lineage documentation, and model cataloguing.
• Support the broader team in extending analytics coverage to new brands and domains over time.

Director

• Lead pan-European real estate strategy for 65+ sites
• Drive optimisation, cost efficiency, and workplace experience
• Build a best-in-class Real Estate & Facilities Management function
• Take full ownership of the estate optimisation initiative commenced by external advisors
• Establish a clear delivery plan with milestones and target savings
• Act as the primary point of contact for divisional leaders on real estate matters
• Develop and own team.blue’s real estate strategy and policy

Real Estate and Facilities Management Director

• Design, develop, and maintain backend services and APIs using Ruby on Rails.
• Implement new features for the SaaS platform, write clean and maintainable code, and ensure the scalability and performance of the application.
• Contribute to backend architecture decisions, improve system scalability, and optimize database queries and search performance using Elasticsearch.
• Collaborate with product, frontend, and DevOps teams to deliver high-quality features.
• Participate in code reviews, maintain testing standards, contribute to CI/CD processes, and support best engineering practices within the team.

Senior Backend Developer

Product Designer

• Own the end-to-end design process from discovery to delivery.
• Conduct user research, map user journeys, and design flows.
• Create pixel-perfect interfaces that align with Kolsquare’s brand identity.
• Partner with Product Managers and Engineers to define problems and validate ideas.
• Contribute to and evolve Kolsquare’s design system for consistency and rapid iteration.
• Facilitate design workshops and present concepts to stakeholders.

Senior Product Designer

Attorney

• Provide structured legal advice to Product and Engineering on a broad range of requests;
• Support and maintain ISO certification processes (ISO 27001 or equivalent) - including gap analysis, audit preparation, and keeping internal documentation current;
• Research, track, and synthesise regulatory developments - primarily EU digital law (GDPR, ePrivacy, DSA, Data Act, AI Act) and their equivalents in key non-EU jurisdictions;
• Draft and review DPAs, inter-company contracts, and policy documents;
• Manage or coordinate data subject rights workflows across brands and jurisdictions;
• Collaborate with product and engineering teams to translate regulatory requirements into actionable technical specifications;
• Contribute to the design and review of AI-assisted legal features within our products - including consent logic, legal basis mapping, and automated compliance flows;
• Over time, help build and validate legal reasoning components that can be integrated into product pipelines;
• Evaluate new product features and third-party integrations from a privacy and regulatory standpoint before launch.