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team.blue

Technical Customer Support Specialist

team.blue

Technical Customer Support Specialist assisting customers with web hosting services via email and live chat. Requires experience with WordPress, Linux, and cPanel.

Posted 6/19/2026full-timeWorcester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
DNSLinuxSMTPWordPress

About the role

Key responsibilities & impact
  • Providing support to our customers using email/tickets, live chat and telephone.
  • Handling service monitoring alerts.
  • Assisting other teams with technical tasks, system administration and service provisioning.

Requirements

What you’ll need
  • A history of working with WordPress.
  • Good understanding of a broad spectrum of internet technologies from Domains & DNS to SMTP.
  • Experience administrating Linux using CLI.
  • Strong troubleshooting skills.
  • Web hosting skills with cPanel, WHM or Plesk.

Benefits

Comp & perks
  • A diverse and inclusive culture
  • A relaxed, collaborative atmosphere
  • Motivational, coach-style leadership
  • Employee perks, including an enhanced holiday scheme and a birthday bonus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
WordPressLinuxCLItroubleshootingcPanelWHMPleskDNSSMTPservice provisioning
Soft Skills
customer supportcommunication