Customer Success Technical Advisor

team.blue

Customer Success Technical Advisor role at team.blue delivering technical support for hosting and email products. Responsible for customer success and upselling opportunities within a collaborative tech team.

Posted 6/19/2026full-timeWorcester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide expert-level technical support, troubleshooting issues related to hosting, email, and other name.co.uk products.
Resolve customer enquiries through various channels, including phone and ticketing systems, ensuring quick and effective solutions.
Ensure customers are set up for success by guiding them through product features, configuration, and best practices.
Identify and recommend opportunities for upselling and cross-selling relevant products or services that will enhance the customer’s experience.
Assist customers in understanding and optimising their product setups, helping them maximise value from our services.
Collaborate closely with internal teams, including sales and product, to resolve complex technical issues and drive continuous service improvement.
Actively contribute to achieving team sales and retention targets through effective customer interactions and product recommendations.
Educate customers on new features or product updates, keeping them informed and engaged with our latest offerings.
Maintain detailed and accurate records of customer interactions, issues, and resolutions in CMS systems.
Stay updated on industry trends, product enhancements, and emerging technologies to provide up-to-date support and advice.

Requirements

What you’ll need

Proven experience in customer support, ideally in a phone-based role with exposure to a commercial or sales-driven environment.
Strong communication, active listening, and problem-solving skills.
Ability to build rapport with customers and provide solutions that drive customer success.
Familiarity with CMS and ticketing systems, and basic billing/account management processes.
A customer-centric mindset with a passion for delivering exceptional service and helping customers succeed.

Benefits

Comp & perks

A diverse and inclusive culture
Access to flexible working opportunities
A relaxed, collaborative atmosphere
Motivational, coach-style leadership
Employee perks, including an enhanced holiday scheme and a birthday bonus.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communicationactive listeningproblem-solvingcustomer-centric mindsetrapport buildingcustomer success