Call Center Representative

• Oversee a large and significant multi-faceted operational function with overall accountability for providing strategic direction, guidance on a broad and diverse range of complex operational activities / analysis and/or specialized project support or services.
• Provide strategic direction to a high-volume, multi-channel operation that supports employees across Canada and the U.S. with HR inquiries, programs, and processes.
• Ensure an exceptional colleague experience, drive operational excellence, and enable transformation as the organization evolves its HR service delivery model.
• Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
• Lead and inspire a large, diverse team of HR Contact Centre professionals, including Team and Group Managers, and Contact Centre Agents.
• Oversee day-to-day service delivery across North America, ensuring consistent, accurate, and timely resolution of colleague inquiries; monitor performance against SLAs, KPIs, and colleague satisfaction measures; serve as senior escalation point for complex cases.
• Execute on the annual business plan to deliver results aligned with business strategies.
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
• Embed a culture of continuous improvement across the HR Contact Centres.
• Lead root cause analysis on recurring issues and implement sustainable solutions.
• Focus on simplifying processes, reducing hand-offs, and improving service quality and how we deliver.
• Leverage data, feedback, and insights to identify trends, eliminate pain points, and improve efficiency.

Senior Manager, HR Contact Center – North America

• Promotes strong and lasting customer relationships in a Contact Center environment
• Provides quality customer service and sales in an efficient manner
• Understands customer needs and identifies opportunities to grow the business
• Completes a broad range of financial transactions with accuracy and efficiency
• Follows all bank policies and procedures reducing risk to customers and the business
• Participates fully as a collaborative member of the team

Contact Center Representative – Credit Card

Machine Learning Engineer

• Provide technical expertise on advanced analytics and machine learning across various functions
• Develop AI/ML systems and provide actionable insights to solve business problems
• Collaborate with stakeholders to leverage data-driven insights and predictive models
• Gather, analyze, and model data, applying mathematical models and tools
• Communicate model design and results to senior leaders and business partners
• Maintain knowledge of techniques and developments in the field of Machine Learning and AI

Applied Machine Learning Scientist I – Traditional AI

Insurance

• Provide strategic leadership for a national litigation team
• Ensure TD Insurance and its customers are expertly represented before all levels of court
• Lead a high-performing national Claims Litigation Services team
• Deliver best-in-class litigation outcomes for TD Insurance and its customers
• Build strategic partnerships with Accident Benefits, Bodily Injury, residential, fraud, and subrogation teams
• Collaborate with TD Legal to optimize outcomes and resource allocation

Associate Vice President, Litigation

Security Engineer

• Analyze the design and architecture of AI solutions (chatbots, agents, agentic systems, etc.) to identify security vulnerabilities, threats, and attack vectors
• Develop and maintain threat models for AI/ML systems
• Assess AI system components for susceptibility to attacks and compliance with security standards
• Create detailed threat reports outlining identified risks, recommended mitigations, and business impact
• Collaborate with business units, product owners, and engineering teams to prioritize and implement security controls
• Stay current with emerging threats, vulnerabilities, and best practices in AI/ML security
• Provide training and guidance to technical teams on secure AI/ML development and deployment practices.

Security Architect – AI Threat Modeler

Account Manager

• Maintain an existing portfolio of customers and identify opportunities to maximize value
• Deliver a superior customer experience while ensuring compliance requirements
• Conduct credit analysis for own portfolio

Account Manager I, Commercial Banking

Director

• Provide relationship coverage to larger commercial clients across all industry sectors
• Grow deposit portfolio and number of cash management products utilized
• Work closely with the relationship management team on client acquisition
• Ensure compliance with governing regulations and internal policies

Director, Treasury Management

Data Scientist

• Responsible for collecting data and using a wide range of data science techniques
• Provide oversight and consultative advice and guidance
• Evaluate, investigate, and identify technical solutions
• Collaborate with business leaders to prioritize and identify key business needs
• Create methodologies to solve complex business issues

Lead Data Scientist

Marketing

• Serve as a trusted advisor and primary Marketing contact to the Consumer Lending businesses
• Translate business, client, and product strategies into marketing strategies and plans
• Develop integrated marketing plans, programs, and tactics
• Analyze campaign results to inform future strategies
• Craft compelling presentations for senior leaders
• Independently develop, implement and lead cross-functional strategy planning

Marketing Planning Manager – Consumer Lending

Financial Planning and Analysis

• Creating and executing a marketing plan to achieve a specific target volume objective within one of TD Bank's Markets
• Developing new equipment finance business via internal referral sources as well as external business contacts in accordance with TDEF procedures and regulatory guidelines
• Achieving a determined percentage of sales volume from direct prospecting, calling on prospects of TD Bank
• Maintaining an internal referral network
• Working from a prospect list of specific SIC codes
• Gathering prospect financial and general business information
• Providing support and assistance to credit decision process and communicating with prospects to close sales
• Identifying, structuring, and closing leases and other equipment finance transactions with TD Bank Customers and prospects
• Developing new leasing business independently, meeting with larger and more complex prospects in a designated region to a larger sales goal
• Explaining a wide array of leasing alternatives and guiding prospects to best choices based on leasing experience, understanding and individual prospect situations
• Negotiating specific lease terms and conditions for more complex leases within parameters defined by credit decisions
• Finalizing lease agreements with prospects and closing sales
• Preparing management reports summarizing leasing activity

Finance Sales Officer III

Project Manager

• Primarily accountable for end to end delivery and execution of smaller scale business or technology projects or leads work packages of moderate size and complexity.
• May also be responsible for complex analysis and reporting at the project/program level.
• Primarily manages smaller and less complex projects than Project Managers.
• Typically delivers work packages for projects within a bigger program and focus of projects/programs generally medium term.
• May lead and deliver Tier 5 projects with a low level of regulatory oversight, risk and complexity profile with medium term horizon.
• Requires deeper understanding of technology/business issues and objectives, and impact of the team's work.
• May operate as a working lead and provide training and guidance to others on best practices, processes, and completion of business as usual activities.

Project Analyst II – EPMO

• Provides a range of strategic Finance advice, analysis and support for key business areas
• Proactively manages senior relationships for business insights and decision support
• Conducts financial analysis/research and completes complex projects and initiatives
• Acts as interface with Finance partners/leaders and external parties

FP&A Finance Manager

Analyst

• executes audits for an assigned business, function or project
• provides audit expertise and executes audit processes as part of a team or as an individual contributor
• conducts audit work based on established audit plans and executes the audit in accordance with established standards

Early Talent Analyst Program – Audit

IT Support

• Leads a team of audit professionals and provides specialized in-depth subject matter expertise with respect to Securities and Wealth Compliance
• Contributes to the planning, risk assessment and/or execution of audits
• Provides supervisory oversight to deliver on-time audits and related engagements projects/initiatives
• Supports operational team direction and collaborates with others to execute on common goals
• Acts as the audit lead or audit advisor to management and respective teams for area of specialization

Senior Audit Manager – Securities and Wealth Compliance

• Follow published policies, standards, procedures and resource documents
• Support end-to-end development of procedures, resource documents and communications
• Communicate program updates to audiences of all sizes
• Provide subject matter expertise and design and implement solutions
• Communicate with, and gather and discuss feedback from, cross functional partners
• Assess support requests, consult with requesters and recommend solutions
• Evaluate the effectiveness of procedures, resources documents and communications and develop action plans
• Identify and execute continuous improvement opportunities
• Ensure the program meets business priorities and complies with internal / external requirements