Collections Consultant – Process Associate, Spanish
Genpact
Go
Customer Experience Associate
TD
part-time
Posted on:
Location Type: Office
Location: Brampton • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$23 - CA$28 per hour
Job Level
JuniorMid-Level
About the role
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Requirements
- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Benefits
- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development and training
- Access to online learning platform and mentoring programs
- Reward and recognition programs
- Training and onboarding sessions
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial transactionsadministrationorganizational skillsplanning skillstime managementcustomer experience
Soft skills
discretioninitiativedetail orienteddynamic communicatorteam effectivenesscustomer needs assessment
Certifications
High School diplomaUndergraduate degree
