IT Support Process Associate – Dutch Speaker
Genpact
Go
IT Support – Process Associate, French
Genpact
full-time
Posted on:
Origin: • 🇷🇴 Romania
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Go
About the role
- Provide support via phone/chat/e-mails, translating them into the appropriate language depending on customer requirements
- Fix IT issues according to the Standard Operating Procedures (SOP) and process trainings and document all cases with accurate description of troubleshooting steps
- Inform process trainers and management whenever SOP information is out-of-date
- Provide the right Customer Experience and flag to trainers/management when additional support/knowledge is required
- Arrange working schedule with colleagues flexibly; work rotating shifts (Monday to Friday split in 3 shifts covering 8:00 to 20:00 EET)
- Troubleshoot customers' tech problems and escalate as needed
Requirements
- Very good knowledge of French (min C1)
- English language proficiency (min B2)
- Basic understanding of computer systems, mobile devices and other tech products
- Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc)
- Analytical thinking and self-starter
- Good interaction skills
- Collaborative approach
- Client management expertise (preferred)
- High motivation and ability to learn; eagerness to invest in personal growth (preferred)
- Flexibility to change shifts based on urgent process requirements (preferred)
- Education: High School Diploma/GED
