Genpact

Senior HR Process Associate, French

Genpact

full-time

Posted on:

Origin:  • 🇵🇱 Poland

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Job Level

Senior

Tech Stack

Go

About the role

  • Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based)
  • Handle HR inquiries from associates coming via email, HR cases, Workday transactions or if required phone/chat in a professional and timely manner
  • Manage tasks in HR systems (Workday, Service Now)
  • Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)
  • Establish and/or update process documentation (SOP, templates)
  • Maintain good relationships with Stakeholders
  • Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team
  • Recognize root causes for issues, suggests solutions and preventive actions
  • Take responsibility of other co-workers assignments in their absence according to your skills and qualifications (back up)
  • Act as a process specialist for other team members by preparing and conducting training sessions if required (cross stream, new joiners, back-ups)
  • Pro-actively share knowledge and expertise with other team members by work shadowing, trainings and coaching to relevant extent
  • Participate in projects delegated by management team with limited or no supervision
  • Work in line with defined Service Level Agreements and accurately use HR systems
  • Complete mandatory trainings and assignments in timely manner
  • Fulfill data privacy requirements

Requirements

  • Relevant years experience in HR area
  • Fluent French (C1 level) and English (min. B2 level)
  • Good/Advanced knowledge of MS Office package
  • Ability to work with confidential/sensitive data
  • Maintains positive and professional attitude and set example of such behavior for other team members
  • Excellent verbal and written communication skills
  • Good problem-solving abilities
  • Strong logical thinking skills
  • other European language on B2+ level (preferred)
  • Knowledge of Workday/Service Now (preferred)
  • Previous experience working in Shared Services (preferred)