Human Resources

• Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based)
• Handle HR inquiries from associates coming via email, HR cases, Workday transactions or if required phone/chat in a professional and timely manner
• Manage tasks in HR systems (Workday, Service Now)
• Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)
• Establish and/or update process documentation (SOP, templates)
• Maintain good relationships with Stakeholders
• Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team
• Recognize root causes for issues, suggests solutions and preventive actions
• Take responsibility of other co-workers assignments in their absence according to your skills and qualifications (back up)
• Act as a process specialist for other team members by preparing and conducting training sessions if required (cross stream, new joiners, back-ups)
• Pro-actively share knowledge and expertise with other team members by work shadowing, trainings and coaching to relevant extent
• Participate in projects delegated by management team with limited or no supervision
• Work in line with defined Service Level Agreements and accurately use HR systems
• Complete mandatory trainings and assignments in timely manner
• Fulfill data privacy requirements

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