HR Business Partner – Operations
Foundation AI
Job Level
JuniorMid-Level
About the role
- Support key employee life cycle processes such as data management, time and expense management, transfers, change requests, employment certification, IT and Finance level 1 support
- Prepare global HR documentation, i.e. employment contracts, employment contract amendments, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, resignation letters
- Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.
- Benefits administration on behalf of customers & professionals
- Serve as the first point of contact for professionals on any HR, IT, or Finance related inquiries
- Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication)
- Communicate and liaise with G-P partners/vendors, including insurance vendors, local service providers, pension providers
- Coordinate with internal Centers of Excellence including IT, Finance, Payroll, Billing, Customer Success Manager, and Sales Support
- Coordinate with external stakeholders including Regional local service provider (LSP) and Local Payroll provider (LPP)
- Assist with payroll preparation by providing relevant data, like absences, bonus and leaves
- Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
- Participate in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date & support with company-wide initiatives and projects
Requirements
- 2-4 years of Global Shared Services experience with at least one year of experience in handling HR related Shared Services activities (Hire to Retire Model)
- Proficient in both written and verbal English; Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
- Experience in handling real time Chat bot with quicker response time
- Customer oriented with ability to adapt/respond to diverse customer base
- Ability to be at the forefront of the ticketing and help in routing issues as appropriate
- Meticulous attention to detail
- Literacy with MS Office
- Knowledge of labor legislation throughout EMEA/APAC/US region
- Excellent organizational and time-management skills
- Thrives as an Individual contributor but also able to work in international team comprised of team members in different locations and from different cultures and backgrounds
- Ability to work in a dynamic, rapidly changing environment
- Available to work in Dynamic shifts (With potential Weekend support model)
- Strong Experience in Peoplesoft/Workday/ SAP, Any relevant HRMS tool knowledge
- Ability to manage and meet expected SLAs and KPIs
- Background checks required (may include criminal record checks)
