Director, Business Development
Coates Group
Customer Experience Manager, English, Polish and German
GetResponse
full-time
Posted on:
Origin: • 🇵🇱 Poland
Visit company websiteSalary
💰 PLN 7,000 - PLN 8,500 per month
Job Level
Mid-LevelSenior
About the role
- building and maintaining strong relationships: develop and nurture relationships with key customers to understand their business needs and goals, act as a trusted advisor
- elevating customer satisfaction, retention and product adoption: monitor customer satisfaction levels and proactively address any concerns or issues. provide solutions, and drive value from GetResponse MAX
- providing product expertise and support: provide ongoing support via phone, email and meeting software for top valued customers
- managing customer success planning: define clear goals, milestones, and success metrics in partnership with customers; regularly review progress and provide recommendations for improvement or optimization
- managing cross-functional collaboration: collaborate closely with internal teams such as Sales, Marketing, Product, and support to ensure a seamless customer experience
Requirements
- excellent command of English, German and Polish (min. C1 level each)
- permanent residence in Poland
- previous experience in customer service / customer success / other customer facing roles where building business connections was required
- the ability to build and maintain long-lasting relationships with customers
- proactive approach and self-organization skills
- superb verbal and written communication skills
- strong analytical and problem-solving skills
- the ability to work independently and in a team
- Nice-to-have:
- experience with SaaS applications
- experience in project management
- familiarity with CRM systems
