GetResponse

Business Development Rep

• actively generate and manage a pipeline of high-value prospects aligned with GetResponse’s Ideal Customer Profile (ICP)
• conduct thorough discovery calls using methodologies such as MEDDPICC or BANT to identify client needs, pain points, and budget
• deliver tailored demos and prepare value-driven proposals
• act as a company representative at industry events and conferences
• maintain accurate CRM data and provide regular updates on pipeline status and sales activity
• collaborate with SDRs to improve lead quality and conversion

Business Development Executive

Sales Development Rep

• generating and qualifying leads through LinkedIn, industry websites, cold calling, and cold emailing
• qualify leads based on defined criteria and schedule appointments for Business Development Executive
• conducting initial discovery and qualification (BANT mindset)
• maintaining and updating CRM (HubSpot) with high accuracy
• acting as the first point of contact and representing GetResponse to prospects

Sales Development Representative

Customer Success Manager

• responding to inquiries and educating our customers on our products by chat and email
• troubleshooting problems for customers including technical aspects of web applications, automations and integrations
• coordinating solutions with IT and management
• helping customers build successful businesses by translating technical concepts into simple language
• handling onboarding calls with customers

Customer Success Advisor, English, Polish

IT Support

• define and drive standards, guidelines, and the architecture strategy across our products
• own the architecture — take full ownership of the overall applications architecture
• drive decisions, manage risk — navigate architects and technology experts toward solid architectural decisions
• shape the technical direction — facilitate alignment across technical and non-technical stakeholders
• raise the bar across teams — provide mentorship and guidance to architects and development teams

Enterprise Architect

Customer Support

• building and maintaining strong relationships: develop and nurture relationships with key customers to understand their business needs and goals, act as a trusted advisor
• elevating customer satisfaction, retention and product adoption: monitor customer satisfaction levels and proactively address any concerns or issues, provide solutions, and drive value from GetResponse MAX
• providing product expertise and support: provide ongoing support via phone, email and meeting software for our customers
• managing customer success planning: define clear goals, milestones, and success metrics in partnership with customers; regularly review progress and provide recommendations for improvement or optimizations
• managing cross-functional collaboration: collaborate closely with internal teams such as Sales, Support, Product, and Marketing to ensure a seamless customer experience

Customer Experience Manager, English – Romanian

Product Manager

• providing operational support for the Product Management team
• supporting product backlog management
• facilitating agile team ceremonies (daily stand-ups, refinements, project meetings)
• running exploratory testing of developed solutions
• monitoring the quality and performance of released features
• tracking and reporting key product KPIs
• supporting product growth research (competitive analysis, benchmarking, quantitative and qualitative user analysis)
• building basic analytical dashboards in tools such as Amplitude or Google Analytics

Business Development Executive

Sales Development Representative

Customer Success Advisor, English, Polish

Enterprise Architect

Customer Experience Manager, English – Romanian

Junior Product Manager