Genpact

IT Support Process Associate – Dutch Speaker

Genpact

full-time

Posted on:

Origin:  • 🇷🇴 Romania

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Job Level

JuniorMid-Level

Tech Stack

Go

About the role

  • Provide support via phone/chat/e-mails, translating them into the appropriate language depending on customer requirements
  • Fix IT issues according to Standard Operating Procedures (SOP) and process trainings and document all cases with accurate troubleshooting steps
  • Inform process trainers and management when SOP information is out-of-date
  • Flag to trainers/management whenever additional support/knowledge is required
  • Arrange working schedule flexibly with colleagues according to business needs; rotating shifts Monday–Friday covering 08:00–20:00 EET

Requirements

  • Very good knowledge of Dutch (min C1)
  • English language proficiency (min B2)
  • Basic understanding of computer systems, mobile devices and other tech products
  • Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc)
  • Analytical thinking and self-starter
  • Good interaction skills and collaborative approach
  • Flexibility to change shifts based on urgent process requirements
  • Client management expertise (preferred)
  • High motivation and eagerness to learn (preferred)
  • Education: High School Diploma/GED